Senior Associate - Operations


With more than 180,000 people in over
40 countries, Capgemini is a global leader in consulting, technology and
outsourcing services. The Group reported 2015 global revenues of EUR 11.9
billion. Together with its clients, Capgemini creates and delivers business,
technology and digital solutions that fit their needs, enabling them to achieve
innovation and competitiveness. A deeply multicultural organization, Capgemini
has developed its own way of working, the Collaborative Business Experience™,
and draws on Rightshore®, its worldwide delivery model.

Learn more about us

Rightshore® is a trademark belonging to

Capgemini is an Equal Opportunity
Employer encouraging diversity in the workplace. All qualified applicants will
receive consideration for employment without regard to race, national origin,
gender identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other characteristic protected
by law.

This is a general description of the
Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an
attempt to communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with disabilities an equal
employment opportunity, Capgemini will consider reasonable accommodations that
might involve varying job requirements and/or changing the way this job is
performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more
information on your rights as an Applicant:

Work Location : Horsham, PA


Responsible for the overall management of the
department in meeting production standards and objectives as well as selection,
training, and development of the department personnel

following. Other duties may be assigned.

supervises, and participates in the selection, training, appraisal, and
development of departmental staff.Determines
and coordinates all activities to ensure meeting and exceeding departmental
service, time, quality, and productivity standards.Resolve
complex business issues and escalated telephone or written inquiries within
guidelines and deadlines.Manage weekly
departmental production reports and adjust workflow assignments as necessary.Directly
supervises department team leaders by coaching, mentoring, and managing
standard management functions including performance appraisals and managing
employee time allocation.Communicates
directly with senior management and other departments as necessary to maintain
operational effectiveness.Should be
well versed with writing business process SOPs. Training material etc


Manages 10 to 12 supervisory and non-supervisory

Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws

Responsibilities include interviewing, hiring, and
training employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints and
resolving problems.


To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.


Bachelor's degree from a four-year college or
university; and three years of group insurance billing and payroll deduction
experience. Has related supervisory
experience and/or training.


Ability to read, analyze, and interpret general
business periodicals, professional journals, technical procedures, or
governmental regulations

Ability to write reports, business correspondence,
and procedure manuals

Ability to effectively present information and
respond to questions from groups of managers, clients, customers, and the
general public


Integrity/Honesty, Training and Development,
Delegation, Oral/Written Communications, Critical Thinking, Work Standards


Ability to calculate figures and amounts such as
discounts, interest, commissions, proportions, percentages, area,
circumference, and volume

Ability to apply concepts of basic algebra and


Ability to define problems, collect data, establish
facts, and draw valid conclusions

Ability to interpret an extensive variety of
technical instructions in mathematical or diagram form and deal with several
abstract and concrete variables