Senior Associate - Care Contact Coordinator
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.
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is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
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Location: Pensacola, FL
Contact Coordinator – LTC Care Management
Care Contact Coordinator is responsible for providing clerical and care
contact support to the Care Management Department.
Responsibilities / Accountabilities:
Include the following. Other duties may be
and maintains empathetic working relationships with clients.
working relationship with referral sources.
claims intake duties as assigned.
transcription and data entry duties as assigned.
telephonic interview; demonstrates the use of interviewing skills that
include the professional judgment to probe as necessary to uncover underlying
concerns of the client.
closely with all identified members of the team throughout the process.
and reports legal and professional issues pertaining to confidentiality,
privacy, and other compliance related concerns.
and maintains a satisfactory level of perceived client satisfaction.
duties as requested, including but not limited to working as back up for
revisit orders, non-clinical status updates, updating home care
authorizations, ordering paperwork, and intake referrals for other customer
exceptional customer service to all internal and external contacts.
duties to support departmental operations as requested.
High school diploma or general education degree
(GED). Six to 12 months of related experience and/or training. Basic
knowledge of Windows, Excel and Word.
Customer Service, Loyalty,
Teamwork, Motivation, Integrity/Honesty and Work Standards
Capgemini Values, Diversity, Life Balancing, Professional Integrity, Client
Value & Service Excellence, Collaboration, Flexibility, Initiative,
Resilience, Continuous Learning & Self Development
Management, Attention to detail, Conflict Management, Decision Making &
Judgment, Communicating, Presentation, Influencing
& Organizing, Managing & Controlling, Requirements Assessment,
Analytical Problem Solving, Solution Design, Project Closure, Documentation
Acquisition, Leadership Conduct, Managing Others, Developing Others
Acquisition & Development:Managing Relationships, Executive
Interaction, Client Organizational Awareness, Generating & Transforming
& Capability Growth:Awareness of External Environment, Innovation, Capgemini
Business Acumen, Knowledge Sharing / Leveraging Knowledge, Reuse,
Planning & Execution, Global Perspective,Visionary leadership
Awareness and Leveraging:Technology Awareness, Technology Leverage
Role Specific Competencies
Master (role model)
consistent excellence in applying
thought leader on this competency
Experienced (extensive practical application
consistent achievement in applying
routinely sought out to coach others in the application of this competency
Proficient (practical application and experience)
applied this competency independently in
of coaching others in the application of
Progressing (limited practical application
this competency but still require guidance to perform successfully
Baseline (theoretical knowledge)
developing this competency and have completed formal training or on-the-job
limited or no applied experience in this competency and require a high level
of guidance to perform successfully
competency is not applicable to the grade/role