Lead Engineer - Project Planning and Monitoring, ServiceNow, Windows

Work Location: New York, PA

Desired skills and responsibilities:

Macintosh OS, Project Planning and Monitoring, ServiceNow, Windows

Position Description

The position will be responsible for managing the planning,
building, and running of the following services and technologies: · Desktop
Site Operations & Support Models · Desktop Technologies: Operating System
Lifecycle, PC Lifecycle Management, Patch & Anti-Virus Management, Mobile
Device Management, Inventory/Asset Management etc. · Core & Collaboration:
Active Directory, Office 365, Instant Messaging, SharePoint, File Sharing The candidate must possess excellent technical knowledge, team
leadership and development, project management, operational focus, metrics
driven capabilities, and communication skills. A successful candidate will have proven experience in working in a
highly complex, global environment with coordination across teams and regions
to build activities such as pilots and
production deployments, and run activities (day to day operations) adhering to
ITIL principals. The candidate must be able to work with IT and business staff,
Executive level personnel, able to solve their technical issues in a very
efficient way. Technical & Behavioral Requirements 1. 6+ years’ experience
in managing desktop support site operations function 2. 6+ years’ experience in
architecture, design, and/or operational management of Microsoft Collaboration
products and related technologies 3. 3+ years’ experience in managing direct
reports of 5 or more individuals Managed a team or set of services in an outsourced model for 4+
years Proven knowledge of Active Directory, Office 365, Lync 2013,
e-Fax, McAffe Anti-Virus, SharePoint, SCCM 2012, Casper Suites, MS Office
products, Adobe products, SAP, Oracle Clients in Windows Server and desktop
platforms and ecosystem. Excellent troubleshooting skills on Desktop side operation system
and relevant tools. Here are the list of O/S but not limited to. a. Windows XP
Professional SP3 b. Windows 7 Enterprise c. Windows 8 Enterprise d. Mac OS X 7.
Plan and execute the Patch and application upgrade rollout as a defined
scheduled interval or before the End of life of that products ( Hardware &
Software) Expertise in managing home grown application installation &
Configuration and 3rd party application suites. Proven knowledge of Desktop imaging and standardizing the images,
package deployments and document the procedures. Candidate should have the knowledge of both windows and Mac
environment knowledge on supporting end user computing devices. Lead EUC staff and resources throughout a project activities as
well as day to day operations. Certification in Casper Administration., Apple MAC OS
administration and MCST in windows 7 are preferred. Oversee and monitor EUC services performance and ensure CSAT are
met and/or exceed required service levels. Provide weekly, monthly performance statistics of Service SLAs and
Asset, inventory to client. Maintain knowledge of current industry best practices and
implement proper solutions were practical.Contribute to the development of standards, policies and
procedures and adhere to IT standards, policies and procedures. Bachelor degree in computer related field