Lead Engineer - EUC

About Capgemini

With more than
180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn more about us atwww.capgemini.com.

Rightshore® is a
trademark belonging to Capgemini.

Capgemini is an
Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This is a general
description of the Duties, Responsibilities and Qualifications required for
this position. Physical, mental, sensory or environmental demands may be
referenced in an attempt to communicate the manner in which this position
traditionally is performed. Whenever necessary to provide individuals with
disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click the following
link for more information on your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: Schenectady, NY

PC
& Application troubleshooting ( Scope same as an IT Helpdesk) Knowledge
of GE Apps and tools, would be required to educate the buyer Managing
the inventory in the IT Vending machine Training
on Software, Standard and Process SPOC
for customer issues and requests Conference
center support(VC support) Maintenance
and Monitoring of Vending machine, printers and equipment’s Software
Installation, H/W set up & Installation Vendor
Management (coordination for Spare parts, warranty and repairs) Co-coordinating
with different GE groups for( Applications & Tools + Infrastructure + SAM)
Support.Security
and Compliance, Trainings and Knowledge Management Install
and configure applications on computers and mobile devices Provide
VIP “white-glove” service, including personal tutorials, desk-side visits and
non-business hour support Ensure
security compliance of all machines in the course of a service call (verify
patch levels, anti-virus installation, encryption, etc.) Support
Engineering application and tools Ability
to drive continuous process improvements through automation and technology Understanding
of Six Sigma, ITIL and lean methodologies to develop process improvements and
facilitate problem management