Lead Engineer - Desktop Site Operations & Support Models


With more than 180,000 people in over
40 countries, Capgemini is a global leader in consulting, technology and
outsourcing services. The Group reported 2015 global revenues of EUR 11.9
billion. Together with its clients, Capgemini creates and delivers business,
technology and digital solutions that fit their needs, enabling them to achieve
innovation and competitiveness. A deeply multicultural organization, Capgemini
has developed its own way of working, the Collaborative Business Experience™,
and draws on Rightshore®, its worldwide delivery model.

Learn more about us atwww.capgemini.com.

Rightshore® is a trademark belonging to

Capgemini is an Equal Opportunity
Employer encouraging diversity in the workplace. All qualified applicants will
receive consideration for employment without regard to race, national origin,
gender identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other characteristic protected
by law.

This is a general description of the
Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an
attempt to communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with disabilities an equal
employment opportunity, Capgemini will consider reasonable accommodations that
might involve varying job requirements and/or changing the way this job is
performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more
information on your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Work Location: New York City, NY

Key Skills

The position
will be responsible for managing the planning, building, and running of the
following services and technologies:Desktop Site
Operations & Support ModelsDesktop
Technologies: Operating System Lifecycle, PC Lifecycle Management, Patch &
Anti-Virus Management, Mobile Device Management, Inventory/Asset Management
etc.Core &
Collaboration: Active Directory, Office 365, Instant Messaging, SharePoint,
File Sharing, Skype for BusinessThe candidate
must possess excellent technical knowledge, team leadership and development,
project management, operational focus, metrics driven capabilities, and
communication skills.Design,
Create and maintain stable and efficient endpoint image/builds for PC and MAC
Environment.To develop
methods and procedures for the deployment of PC and Mac OS X machines in a
corporate environmentDesign and
create reports within Management systems (SCCM and Casper) for strategic
decision making (Licensing, Patch/Vulnerability, Asset Intelligence etc)Environment,
ensuring that software distribution, patch management and upgrades can be
managed centrally.To undertake
complex problem solving and to provide assistance to colleagues and internal
customers ensuring that they are dealt with in a pleasant, professional and
timely manner.A successful
candidate will have proven experience in working in a highly complex, global
environment with coordination across teams and regions to build activities such
as pilots and production deployments, and run activities (day to day
operations) adhering to ITIL principals.The candidate
must be able to work with IT and business staff, Executive level personnel,
able to solve their technical issues in a very efficient way.

& Behavioral Requirements

6+ years’
experience in managing desktop support site operations function6+ years’
experience in architecture, design, and/or operational management of Microsoft
Collaboration products and related technologies3+ years’
experience in managing direct reports of 5 or more individualsManaged a
team or set of services in an outsourced model for 4+ yearsProven
knowledge of Active Directory, Office 365, Skype for Business, e-Fax, McAffe
Anti-Virus, SharePoint, SCCM 2012, Casper Suites, MS Office products, Adobe
products, SAP, Oracle Clients in Windows Server and desktop platforms and
ecosystem.Experience in
Mac OS X Directory Services integration with ADProficiency
in UNIX command line including Shell scripting and AppleScriptKnowledge of
modular deployment methodologies and image maintenanceMac OS X el Captain Directory Services integration
with ADProficiency
in UNIX command line including Shell scripting and AppleScriptKnowledge of
modular deployment methodologies and image maintenanceMac OS X
administration: Server Admin, Remote Desktop, NetBoot/Net Install, Deploy
Studio.Proficient in
supporting Mac applications including but not limited to; Adobe InDesign,
Photoshop, Apple Mail, Word, Excel and PowerPoint and cloud applications.Strong
demonstrated experience with Active Directory and laptop/desktop/printer
hardware architecture.Strong
demonstrated experience in end-user device technologies, asset management
systems, security tools, desktop deployment and annual refresh strategies, and
utilities related to desktop service.Ability to
successfully lead projects related to the provisioning of desktop and other
general office and media solutions (client and server).Excellent
troubleshooting skills on Desktop side operation system and relevant tools.
Here are the list of O/S but not limited to.Mac OS X
10.8.x 10.9.x10.10.xWindows 7
EnterpriseWindows 10
EnterprisePlan and
execute the Patch and application upgrade rollout as a defined scheduled
interval or before the End of life of that products (Hardware & Software)Expertise in
managing home grown application installation & Configuration and 3rd party
application suites.Proven
knowledge of Desktop imaging and standardizing the images, package deployments
and document the procedures.Candidate
should have the knowledge of both windows and Mac environment knowledge on
supporting end user computing devices.Lead EUC
staff and resources throughout a project activity as well as day to day
operations.Oversee and
monitor EUC services performance and ensure CSAT are met and/or exceed required
service levels.Provide
weekly, monthly performance statistics of Service SLAs and Asset, inventory to
knowledge of current industry best practices and implement proper solutions
were practical.Contribute to
the development of standards, policies and procedures and adhere to IT
standards, policies and procedures.Bachelor
degree in computer related fieldCertification
– Mandatory (At least one certification in Apple and Microsoft)Apple
Technical Coordinator (ACTC 10.8/10.9)Apple
Certified Support Professional (ACSP 10.8/10.9)Mac
Integration Basics (MIB 10.8/10.9)Microsoft
Certified Technology Specialist (Windows 7)Microsoft
Certification on Administrating System center 2012 configuration Manager