Engagement Manager

About
Capgemini

 

With 180,639 employees in over 40 countries in Europe,
North America, Latin America and Asia-Pacific, the Group reported consolidated
revenues of €11,915 million in 2015. Together with its clients, Capgemini
creates and delivers business and technology solutions that fit their needs and
drive the results they want. A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative Business ExperienceTM, and
draws on Rightshore®, its worldwide delivery model.

Learn more about us at http://www.capgemini.com/
.

 

Rightshore ® is a trademark belonging to Capgemini

 

Capgemini is an Equal Opportunity Employer encouraging
diversity in the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation, genetics,
veteran status, marital status or any other characteristic protected by law.

 

Position:   Engagement Manager

Location: Newark, NJ

Employment Type: Full Time

 

Job
Function:

The
Account Manager serves as the primary liaison between Capgemini and our clients
in Healthcare and Insurance to maximize usage and satisfaction with Capgemini
services, resulting in customer retention and up-selling additional services.

 

Note:

This
person should be local to the Newark NJ area or willing to move there with
minor assistance from Capgemini to cover the basic moving expenses.  This
person should also be willing to travel between 10-25% of the time when needed.

 

 

Job Responsibilities:

  • Understand the principle business
    objectives and goals of the account, and how Capgemini services help the
    account meet those objectives.

  • Responsible of coordinating day to day
    operations and managing quality of the deliverables, bringing in Capgemini and
    industry best practices in areas of IT service delivery – specially Business
    Analysis and Project Management.

  • Proactively manage client communications,
    responding promptly to questions, concerns and problems.

  • Display a firm understanding of the client
    team’s structure, hierarchy and political realities.

  • Own the P&L for the service offering
    managing at the account.

  • Identify opportunities for up-selling
    Capgemini’s services in areas beyond direct management to client.

  • Act as the customer advocate internally to
    Capgemini to ensure project goals, needs and issues are clearly understood by
    Capgemini leadership, support functions and departments, and provide clarity as
    needed.

  • Establish and maintain strong working
    relationships with Capgemini support functions not limited to recruitment and
    staffing, immigration, training, learning and culture development, vendor
    partners.

  • Develop PowerPoint presentations, analyze
    data, and maintain account information on SharePoint site and other internal
    Capgemini tools.

Qualifications:

  • A minimum of 3 years of experience in a
    client facing role in a IT and/or a consulting firm with account/engagement
    management role in the Healthcare Payer/Provider industry.

  • Overall minimum 10 years of Healthcare
    Payer/Provider Industry experience preferably all in IT services

  • Past experience managing a service
    relationship for a client in areas of IT delivery – especially Business
    Analysis and/or Project Management.

  • Working understanding of Business
    Analysis/Business Consultant roles and responsibilities

  • Working understanding of P&L
    requirements

  • Understanding and experience in working in
    an offshore/outsourcing business model

  • Proven ability to contribute to new
    business development efforts and to lead and manage multiple tasks in a dynamic
    environment

  • Must be detail oriented and able to manage
    and maintain all facets of complex assignments.

  • Should have demonstrable ability to
    maintain and grow client relationships.

  • Should have demonstrable problem solving
    abilities with the aptitude to identify strategic solutions to business
    problems with enterprise-wide implications.

  • Demonstrate the flexibility to work among
    diverse corporate environments and cultural backgrounds

  • Executive presence and exceptional
    communication skills are required.

  • BS Degree (MS or MBA degree preferred) or
    equivalent experience required.

  • IIBA certified and/or Scrum Master
    certified professional is preferred.