With 180,639 employees in over 40 countries in Europe,
North America, Latin America and Asia-Pacific, the Group reported consolidated
revenues of €11,915 million in 2015. Together with its clients, Capgemini
creates and delivers business and technology solutions that fit their needs and
drive the results they want. A deeply multicultural organization, Capgemini has
developed its own way of working, the Collaborative Business ExperienceTM, and
draws on Rightshore®, its worldwide delivery model.
Learn more about us at http://www.capgemini.com/
Rightshore ® is a trademark belonging to Capgemini
Capgemini is an Equal Opportunity Employer encouraging
diversity in the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation, genetics,
veteran status, marital status or any other characteristic protected by law.
Position: Engagement Manager
Location: Newark, NJ
Employment Type: Full Time
Account Manager serves as the primary liaison between Capgemini and our clients
in Healthcare and Insurance to maximize usage and satisfaction with Capgemini
services, resulting in customer retention and up-selling additional services.
person should be local to the Newark NJ area or willing to move there with
minor assistance from Capgemini to cover the basic moving expenses. This
person should also be willing to travel between 10-25% of the time when needed.
Understand the principle business
objectives and goals of the account, and how Capgemini services help the
account meet those objectives.
Responsible of coordinating day to day
operations and managing quality of the deliverables, bringing in Capgemini and
industry best practices in areas of IT service delivery – specially Business
Analysis and Project Management.
Proactively manage client communications,
responding promptly to questions, concerns and problems.
Display a firm understanding of the client
team’s structure, hierarchy and political realities.
Own the P&L for the service offering
managing at the account.
Identify opportunities for up-selling
Capgemini’s services in areas beyond direct management to client.
Act as the customer advocate internally to
Capgemini to ensure project goals, needs and issues are clearly understood by
Capgemini leadership, support functions and departments, and provide clarity as
Establish and maintain strong working
relationships with Capgemini support functions not limited to recruitment and
staffing, immigration, training, learning and culture development, vendor
Develop PowerPoint presentations, analyze
data, and maintain account information on SharePoint site and other internal
A minimum of 3 years of experience in a
client facing role in a IT and/or a consulting firm with account/engagement
management role in the Healthcare Payer/Provider industry.
Overall minimum 10 years of Healthcare
Payer/Provider Industry experience preferably all in IT services
Past experience managing a service
relationship for a client in areas of IT delivery – especially Business
Analysis and/or Project Management.
Working understanding of Business
Analysis/Business Consultant roles and responsibilities
Working understanding of P&L
Understanding and experience in working in
an offshore/outsourcing business model
Proven ability to contribute to new
business development efforts and to lead and manage multiple tasks in a dynamic
Must be detail oriented and able to manage
and maintain all facets of complex assignments.
Should have demonstrable ability to
maintain and grow client relationships.
Should have demonstrable problem solving
abilities with the aptitude to identify strategic solutions to business
problems with enterprise-wide implications.
Demonstrate the flexibility to work among
diverse corporate environments and cultural backgrounds
Executive presence and exceptional
communication skills are required.
BS Degree (MS or MBA degree preferred) or
equivalent experience required.
IIBA certified and/or Scrum Master
certified professional is preferred.