Director - Operations
more than 180,000 people in over 40 countries, Capgemini is a global leader in
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qualified applicants will receive consideration for employment without regard
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is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
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Location: Horsham Township, PA
This position requires – operations experience and P&L
ownership for a large long Term Care Operations for one of our critical clients
Desired Candidate Profile
Run the end to end operations for Long Term Care.Responsibility will be for multi-location operations.Operations for 100-150 FTEs with P&L responsibility of
Experience & Skills –
15+ years of experience in US Insurance and Healthcare.Managed and transitioned large processes and functions.Preference to having experience in P&L management especially
in the product area of Long Term Care and / or Disability Insurance.Experience in the IT/ BPO industry, primarily in operations and
transitioning role.Account management and operational experience as well, good
understanding of US Insurance industry.Bring in new perspective & lateral thinking skills, able to
work independently without constant supervision or guidance, analytical &
number driven individual, ability to work in multi-cultural, global
environment.Have experience in managing profitability, large complex teams,
ability to manage senior and seasoned insurance professionals
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
EDUCATION and EXPERIENCE
At-least 15 years of experience in transitions and operations
managementAt-least 10 years of experience in managing Insurance operationsUnderstand the IT and system implications on operations;
preferably having been involved in IT project implementation in an operations
environment – operations stakeholdersEither having held senior management level positions in a carrier
or TPA organization and ability to engage at the senior most level in a client
environmentProcess MappingGood knowledge of TPA services and product offerings.Excellent Track record with demonstrative success in following
best practices in operations management.Understanding of six sigma and lean methodology.
Excellent communication skill and proficiency in English language.Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or governmental
regulations. Ability to write reports, business correspondence.Ability to effectively present information and respond to questions
from groups of managers, clients, and prospects.
The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
To perform this job successfully, the individual must be able to
perform each essential duty effectively. The individual must possess;Relevant Long term care (LTC) OR Disability Insurance (DI)
background is requiredWell versed knowledge in using acronyms and terminology used in
the LTC OR Disability Insurance (DI) industryExcellent oral, written and interpersonal communication skillsExcellent customer orientationPerformance management for teamsAbove average core product knowledgeExtensive experience in Life insurance operations / process
managementProficient in Microsoft Office tools – Word, Excel, Access,
PowerPoint, SharePointSolid understanding of insurance terminology and definitionsExceptional listening and analytical skillsProficiency in financial analysisCore company knowledge of departmental processes and proceduresDecision making skillsEnergy and drive with a focus on deliveryStrong people management and leadership skillsUnderstanding of technology and how to leverage for operational
effectiveness and efficiencyAbility to present and facilitate training content to ensure
understanding by varied audienceread and interpret documents such as policies and operating and
procedural manuals.Write detailed correspondence, business cases, as well as internal
and client-facing presentationsSpeak effectively and professionally to clients, external and
internal stakeholders, employees of the organization.