Director - Operations

About
Capgemini:

With
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn
more about us at www.capgemini.com.

Rightshore®
is a trademark belonging to Capgemini.

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an applicant:
http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location:
Horsham, PA

SUMMARY

This
position requires – operations experience and P&L ownership for a large
long Term Care Operations for one of our critical clients

Desired
Candidate Profile

Responsibilities

Run
the end to end operations for Long Term Care.Responsibility
will be for multi-location operations.Operations
for 100-150 FTEs with P&L responsibility of $15-20MM

Experience
& Skills –

15+
years of experience in US Insurance and Healthcare.Managed
and transitioned large processes and functions.Preference
to having experience in P&L management especially in the product area of
Long Term Care and / or Disability Insurance.Experience
in the IT/ BPO industry, primarily in operations and transitioning role.Account
management and operational experience as well, good understanding of US
Insurance industry.Bring
in new perspective & lateral thinking skills, able to work independently
without constant supervision or guidance, analytical & number driven
individual, ability to work in multi-cultural, global environment.Have
experience in managing profitability, large complex teams, ability to manage
senior and seasoned insurance professionals

QUALIFICATIONS

To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION
and EXPERIENCE

At-least
15 years of experience in transitions and operations managementAt-least
10 years of experience in managing Insurance operationsUnderstand
the IT and system implications on operations; preferably having been involved
in IT project implementation in an operations environment – operations
stakeholdersEither
having held senior management level positions in a carrier or TPA organization
and ability to engage at the senior most level in a client environmentProcess
MappingGood
knowledge of TPA services and product offerings.Excellent
Track record with demonstrative success in following best practices in
operations management.Understanding
of six sigma and lean methodology.

LANGUAGE
SKILLS

Excellent
communication skill and proficiency in English language.Ability
to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write
reports, business correspondence.Ability
to effectively present information and respond to questions from groups of
managers, clients, and prospects.

WORK
ENVIRONMENT

The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

QUALIFICATIONS:

To
perform this job successfully, the individual must be able to perform each
essential duty effectively. The individual must possess;Relevant
Long term care (LTC) OR Disability Insurance (DI) background is requiredWell
versed knowledge in using acronyms and terminology used in the LTC OR Disability
Insurance (DI) industryExcellent
oral, written and interpersonal communication skillsExcellent
customer orientation


Performance management for teams


Above average core product knowledge


Extensive experience in Life insurance operations / process management


Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint,
SharePoint


Solid understanding of insurance terminology and definitions


Exceptional listening and analytical skills


Proficiency in financial analysis


Core company knowledge of departmental processes and procedures


Decision making skills


Energy and drive with a focus on delivery


Strong people management and leadership skills


Understanding of technology and how to leverage for operational effectiveness
and efficiency


Ability to present and facilitate training content to ensure understanding by
varied audience


read and interpret documents such as policies and operating and procedural
manuals.


Write detailed correspondence, business cases, as well as internal and
client-facing presentations


Speak effectively and professionally to clients, external and internal
stakeholders, employees of the organization.