Director - Operations


more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

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is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

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Horsham, PA


position requires – operations experience and P&L ownership for a large
long Term Care Operations for one of our critical clients

Candidate Profile


the end to end operations for Long Term Care.Responsibility
will be for multi-location operations.Operations
for 100-150 FTEs with P&L responsibility of $15-20MM

& Skills –

years of experience in US Insurance and Healthcare.Managed
and transitioned large processes and functions.Preference
to having experience in P&L management especially in the product area of
Long Term Care and / or Disability Insurance.Experience
in the IT/ BPO industry, primarily in operations and transitioning role.Account
management and operational experience as well, good understanding of US
Insurance industry.Bring
in new perspective & lateral thinking skills, able to work independently
without constant supervision or guidance, analytical & number driven
individual, ability to work in multi-cultural, global environment.Have
experience in managing profitability, large complex teams, ability to manage
senior and seasoned insurance professionals


perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential


15 years of experience in transitions and operations managementAt-least
10 years of experience in managing Insurance operationsUnderstand
the IT and system implications on operations; preferably having been involved
in IT project implementation in an operations environment – operations
having held senior management level positions in a carrier or TPA organization
and ability to engage at the senior most level in a client environmentProcess
knowledge of TPA services and product offerings.Excellent
Track record with demonstrative success in following best practices in
operations management.Understanding
of six sigma and lean methodology.


communication skill and proficiency in English language.Ability
to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write
reports, business correspondence.Ability
to effectively present information and respond to questions from groups of
managers, clients, and prospects.


work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.


perform this job successfully, the individual must be able to perform each
essential duty effectively. The individual must possess;Relevant
Long term care (LTC) OR Disability Insurance (DI) background is requiredWell
versed knowledge in using acronyms and terminology used in the LTC OR Disability
Insurance (DI) industryExcellent
oral, written and interpersonal communication skillsExcellent
customer orientation

Performance management for teams

Above average core product knowledge

Extensive experience in Life insurance operations / process management

Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint,

Solid understanding of insurance terminology and definitions

Exceptional listening and analytical skills

Proficiency in financial analysis

Core company knowledge of departmental processes and procedures

Decision making skills

Energy and drive with a focus on delivery

Strong people management and leadership skills

Understanding of technology and how to leverage for operational effectiveness
and efficiency

Ability to present and facilitate training content to ensure understanding by
varied audience

read and interpret documents such as policies and operating and procedural

Write detailed correspondence, business cases, as well as internal and
client-facing presentations

Speak effectively and professionally to clients, external and internal
stakeholders, employees of the organization.