Customer Service Representative – PHS Contact Center

About Capgemini

With more than
180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn more about us atwww.capgemini.com.

Rightshore® is a
trademark belonging to Capgemini.

Capgemini is an
Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This is a general
description of the Duties, Responsibilities and Qualifications required for
this position. Physical, mental, sensory or environmental demands may be
referenced in an attempt to communicate the manner in which this position
traditionally is performed. Whenever necessary to provide individuals with
disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click the following
link for more information on your rights as an Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an

Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Work
Location: Pensacola, FL

Job
Description

Job
Title: Customer Service
Representative – PHS Contact Center

Department: Customer Contact Center

Reports
To: Supervisor

SUMMARY

This
job provides customer service in a LTC Insurance call center environment by
primarily receiving and responding to telephone inquiries from policyholders,
beneficiaries, providers, agents, or others for information concerning Long
Term insurance policies by performing the following duties.

ESSENTIAL
DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.

Provides
information and assistance to providers, agents, policyholders, and others by
responding to telephone inquiries from CNAs LTC Insurance policy holders their
representative regarding policyAccurately
provide information regarding various LTC insurance policy related questions
(i.e., any change required in policy with respect to address change, bank
change, name change etc.) by accessing and updating software system data within
company response standards. Provides
service and follow-up on LTC insurance questions by researching company records
to obtain information requested by customerMaintains
working knowledge base of all company products and services.Complying
with company regulations regarding HIPAA, confidentiality, and private health
information.Providing
written and oral communication to policyholders and their representatives like
Power of Attorney regarding a LTC insurance policy that is in questionInitiate
and complete Call Tracks, checklists, and supportive clerical responsibilities
as necessary for completing LTC claims callAbility
and Flexibility to work various shifts as required.Ability
to speak with Empathy and Concern to Senior citizens

SUPERVISORY
RESPONSIBILITIES

This
job has no supervisory responsibilities.

QUALIFICATIONS

To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION

Two
years of College Preferred. Minimum Requirements: High school diploma or
general education degree (GED); or two years related experience and/or
training; or equivalent combination of education and experience.

LANGUAGE
SKILLS

Ability
to read and comprehend simple instructions, short correspondence, and
memos. Ability to write simple
correspondence with minimal errors.
Ability to effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the organization.

COMPETENCIES

Customer
Service, Integrity/Honesty, Oral Communications-especially Soft skills,
Motivation/ Multi Tasking, Organizational/Planning/Organizing

MATHEMATICAL
SKILLS

Ability
to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret
bar graphs.

REASONING
ABILITY

Ability
to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to
deal with problems involving a few concrete variables in standardized
situations.

CERTIFICATES,
LICENSES, REGISTRATIONS

Proficiency
in computer applications is preferred.

AHIP
and/or LOMA certifications desired.

PHYSICAL
DEMANDS

The
physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

While
performing the duties of this job, the employee is regularly required to sit
and talk or hear. The employee is
occasionally required to stand and walk.
Specific vision abilities required by this job include close vision.

WORK
ENVIRONMENT

The
work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

The
noise level in the work environment is usually moderate.