With more than 180,000 people in
over 40 countries, Capgemini is one of the world's foremost providers of
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.79 billion. Together with its clients, Capgemini creates and
delivers business and technology solutions that fit their needs and drive the
results they want. A deeply multicultural organization, Capgemini has developed
its own way of working, the Collaborative Business ExperienceTM, and draws on
Rightshore®, its worldwide delivery model.
Learn more about us at http://www.capgemini.com/ .
Rightshore ® is a
trademark belonging to Capgemini
Capgemini America Inc is an Equal
Opportunity Employer encouraging diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to race,
national origin, gender identity/expression, age, religion, disability, sexual
orientation, genetics, veteran status, marital status or any other characteristic
protected by law.
This is a general description of
the Duties, Responsibilities and Qualifications required for this position.
Physical, mental, sensory or environmental demands may be referenced in an
attempt to communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with disabilities an equal
employment opportunity, Capgemini will consider reasonable accommodations that
might involve varying job requirements and/or changing the way this job is
performed, provided that such accommodations do not pose an undue hardship.
Role: Change Management
Roles and Responsibilities:
ITIL structured methodology and lead change management activities
• Complete change management
• Support organizational design
and definition of roles and responsibilities
• Coordinate efforts with other
Change and Production Assurance specialists
• Integrate change management
activities into service delivery plans
• Manage stakeholders
• Ensure the CMDB -Compliance
reports are run on daily basis to capture any unauthorised changes to
Configuration Items .
• Define and measure success
metrics and monitor change progress
• Support change management at
the organizational level
• Manage the portfolio and change
• Ensure that knowledge
management (on boarding, how to guides, checklists, project skills matrix,
knowledge maps etc.) plans are produced and maintained for all Change managers
in the group.
• Oversee the building or
batching of related sets of changes, manages customer and user expectations of
Changes and rollouts.
• Responsible for Change quality
control within change management procedures, including the review of pre-change
testing, and the availability and quality of back-out plans and procedures.
• Design and implement change
acceptance stage gates and supporting processes, including testing and QA
• Ensure the highest level of
quality in technology implementation/Changes via thorough analysis of submitted
Changes and communication of likely impacts of the new Change to the technology
and business communities.
• Analyse business and IT
functions to implement solutions
• Define Change management
responsibilities at the time of project engagement within a project framework.