Care Contact Coordinator - Transcriptionist

Job Location: Pensacola, FLAbout the position and responsibilities:Job Description:Summary: The Care Contact Coordinator - Transcriptionist primary role is for providing transcription duties and care contact support to the Care Management Department.Essential Duties and Responsibilities: Include the following. Other duties may be assigned.• Performs transcription and data entry duties as assigned.• Establishes and maintains empathetic working relationships with clients.• Establishes working relationship with referral sources.• Shares and reports legal and professional issues pertaining to confidentiality, privacy, and other compliance related concerns.• Performs other duties to support departmental operations as listed below and requested.• Performs claims intake duties as assigned.• Completes telephonic interview; demonstrates the use of interviewing skills that include the professional judgment to probe as necessary to uncover underlying concerns of the client.• Works closely with all identified members of the team throughout the process.• Evaluates and maintains a satisfactory level of perceived client satisfaction.• Performs duties as requested, including but not limited to working as back up for revisit orders, non-clinical status updates, updating home care authorizations, ordering paperwork, and intake referrals for other customer accounts.• Provides exceptional customer service to all internal and external contacts.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:• High school diploma or general education degree (GED). Six to 12 months of related experience and/or training. • Basic knowledge of Windows, Excel and Word.• Medical Terminology essential.Language Skills:Ability to read, write and comprehend English. Ability to analyze, interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Competencies: Customer Service, Loyalty, Teamwork, Motivation, Integrity/Honesty and Work StandardsMathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, Registrations: High school or general education degree (GED). Six to 12 months of related experience and/or training. Basic knowledge of Windows, Excel, and Word.