Call Center Representative - Escalation Calls

Work
Location: Horsham Township, PA

Desired
skills and responsibilities:

Escalated
call reps need the following:Proficiency
with understanding claim handling processAbility
to research and determine if a claim was processed correctly, and provide
triage, recommendations, guidance, and follow up to other teams to reprocess
claims if needed.Excellent
customer services skillsAbility
to research and draft complaint letters