Benefits Access Counselor
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.
more about us at www.capgemini.com.
is a trademark belonging to Capgemini.
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.
the following link for more information on your rights as an
Benefit Access Counselor
This job provides service to those
individuals or their representatives, who are seeking to access their Long Term
Essential Duties and Responsibilities
include the following. Other duties maybe assigned.
Provides information and assistance to providers, agents, policyholders,
and others by responding to telephone inquiries from (Prudential) CHCS third
third-party administrator clientResponsible for initial telephonic claim intake/interview with
claimant or documented representative to determine claim benefit needsMaintains working knowledge base of all company products and
services.Accurately provide information regarding policy benefits and
provisionsCompletes the appropriate Initial Acknowledgment letterInitiate and complete Call Tracks, checklists, and supportive
clerical responsibilities as necessary.Responsible for timely request and follow-up request of the
Initial tool requirementsComplying with company regulations regarding HIPAA, confidentiality,
and private health information.Maintain client and company quality and production standardsAbility to handle high priority telephone inquires