Associate Director - Operations

Location: Horsham Township, PAAbout Capgemini:With more than 180,000 people in over 40 countries, Capgemini is one of
the world's foremost providers of consulting, technology and outsourcing
services. The Group reported 2015 global revenues of EUR 11.9 billion. Together
with its clients, Capgemini creates and delivers business, technology and
digital solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has developed
its own way of working, the Collaborative Business ExperienceTM, and draws on
Rightshore®, its worldwide delivery model.Learn more about us at
Rightshore® is a trademark belonging to Capgemini.

This leadership position will lead the Long Term Care (LTC)
operations for a key Capgemini third party long term care (LTC) administration
client. This role will be part of the
management team responsible for managing all operational functions (policyholder
administration, billing & collecting, contact center and rate increases)
except claims. It will be based in
Capgemini’s rapidly growing third party administrator’s insurance Center of
Excellence in Horsham, PA.

Responsibilities & Skills –

the work activities and have full management responsibility for the performance
and development of operational subordinate staff. Ensure staff meets/exceeds goals, objectives
and metrics.Coach,
lead, and develop operational staff, and directs the development of training
operational changes. Participate in the
implementation and testing of transformation plan.Utilize
and manage to service level standards (SLA) and metrics. Report operational results to senior
management and client. Communicate
results to internal and client management.
Escalate issues to client as appropriate.Work
and resolve policyholder complaints.Perform
root cause analysis and take corrective action to address complaints or issues.Lead
continuous process improvements.Utilize
workforce management for resource planning.Maintain
a favorable working relationship with the claim and shared services
organizations to promote a cooperative and harmonious working relationship.Keep
current on state/territory regulations and issues, industry activity and
trends. May represent company in industry trade groups or in client user
audit inquiries (client and regulatory).Participate
in special projects including testing of new technology.

interested, please apply to take this forward


perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential


leadership skills. Ability to
effectively lead, coach, and develop managers and staff.Ability
to effectively interact with all levels of management and subordinates.Strong
analytical skills and ability to multi-task.Proactive
and process improvement driven.Comfortable
working in a global matrix environmentFlexible
and able to lead changeGood
knowledge of TPA services and product offerings.Excellent
Track record with demonstrative success in following best practices in operations management


communication skill and proficiency in English language.Ability
to read, analyze and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write reports, business
correspondence. Ability to effectively present information and respond to
questions from groups of managers, clients, and prospects.


have a bachelor degree

have managed people and projects

have a stable career background

is an equal opportunity employer - Minority/Female/Veteran/Disabled