Associate - CHCS Services

About
Capgemini

With
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn
more about us at http://www.capgemini.com/.

Rightshore®
is a trademark belonging to Capgemini.

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an
Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: Pensacola, FL

CHCS Services Inc

Job Description

Job Title: Associate

Department: Policy Holder Services

Reports To: Manager

SUMMARY

This job is
responsible for providing quality and efficient customer service for LTC Policy
Holder Services Operations in an office environment. Additional responsibilities include assisting
manager with development, analysis and implementation of training.

ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following.

Ensure LTC service calls
are answered in a timely, efficient and knowledgeable manner. Provide continual evaluation of processes and
procedures. Responsible for suggesting
methods to improve area operations, efficiency and service to both internal and
external customers. Should be able to make changed to an existing LTC Policy as
per policy holder request like address change, name change, bank change etc.Provide support for fellow team members by providing appropriate
coaching, counseling, direction and resolution.Ensure fellow employees have appropriate training and other
resources to perform their job. Respond to and resolve customer issues. Work as a member of special or on-going projects that are
important to area/process improvement.Establish work procedures and processes that support company and
departmental standards, procedures and strategic directives.Communicate with upper management regarding department or employee
concerns.Complying with company regulations regarding HIPAA,
confidentiality, and private health information.

QUALIFICATIONS

To perform these jobs
successfully, an individual must be able to perform each essential duty
satisfactorily. Person must have worked in LTC Policy Holder Services services
or similar department. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.

Excellent oral, written and interpersonal communication skillsKnowledge of Microsoft Office applications and telephone protocolExceptional listening and analytical skillsStrong knowledge of customer care processes and techniquesDemonstrated ability to work well in a team environmentDedication to providing exceptional customer serviceProven leadership experienceAbility to develop and motivate a team.Ability to provide and support company goals.

EDUCATION and/or
EXPERIENCE

One year certificate from college or technical school; or one year
to 18 months relatedexperience and/or training; or equivalent combination of education
and experience; BA preferredExcellent communication skills both verbal and written are
required.Working knowledge of Inspro, Case 360 and Citron

LANGUAGE SKILLS

Ability to read,
analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from
groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate
figures and amounts such as discounts, interest, and percentages. Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to define
problems, collect data, establish facts, and draw valid conclusions. Ability to
interpret an extensive variety of technical instructions in mathematical or
diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

WORK ENVIRONMENT

The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.