Assistant Manager - Team Lead PHS

About
Capgemini

With
more than 180,000 people in over 40 countries, Capgemini is a global leader in
consulting, technology and outsourcing services. The Group reported 2015 global
revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and
delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Learn
more about us at http://www.capgemini.com/.

Rightshore®
is a trademark belonging to Capgemini.

Capgemini
is an Equal Opportunity Employer encouraging diversity in the workplace. All
qualified applicants will receive consideration for employment without regard
to race, national origin, gender identity/expression, age, religion,
disability, sexual orientation, genetics, veteran status, marital status or any
other characteristic protected by law.

This
is a general description of the Duties, Responsibilities and Qualifications
required for this position. Physical, mental, sensory or environmental demands
may be referenced in an attempt to communicate the manner in which this
position traditionally is performed. Whenever necessary to provide individuals
with disabilities an equal employment opportunity, Capgemini will consider
reasonable accommodations that might involve varying job requirements and/or
changing the way this job is performed, provided that such accommodations do
not pose an undue hardship.

Click
the following link for more information on your rights as an
Applicant:http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Location: Pensacola, FL

CHCS Services Inc

Job Description

Job Title: PHS Supervisor, PHS

Department: Policy Holder Services (PHS)

Reports To: Group Manager Operations

Approved Date:

SUMMARY

Manages and
coordinates activities of Policy Holder Services Representatives engaged in
handling all lines of business for insurance service requests via incoming work
items by performing the following duties.

ESSENTIAL DUTIES AND
RESPONSIBILITIES include the following. Other duties may be assigned.

Monitoring operational activities of Policy Holder Services
Representatives in order to ensure accurate and timely information is provided
to clients & policyholders.Tracking, measuring, monitoring and analyzing PHS activity to
ensure that all company standards and procedures are achieved.Provide technical support, expert advice, and coaching assistance
to team members and clientsIdentify new opportunities to improve operational effectiveness
and customer satisfaction and make recommendations for improvements.Assists with management of
PHS Reporting statistic and makes staffing responsibility adjustments as
necessary.Provides ongoing performance feedback and conducts annual
performance reviews with supervised PHS agents.Manages payroll system processes for individual team members and
submits timesheets promptly.Identify skill gaps and ensure training is provided to further
develop staff.Participate in the hiring of new Policy Holder Service employees
as required by conducting interviews and following CHCS new hire policies.

SUPERVISORY
RESPONSIBILITIES

Directly manages all
team leads in the PHS Departments as well as indirectly manages all Policy
Holder Services Representatives and
department. Carries out management
responsibilities in accordance with the organization's policies and applicable
laws. Responsibilities include interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job
successfully, an individual must be able to perform each essential duty
satisfactorily. Should have prior insurance background.

EDUCATION and/or
EXPERIENCE

Associate's degree
(A. A.) or equivalent from two-year college or technical school; or two year
minimum related experience and/or training; or equivalent combination of
education and experience.

LANGUAGE SKILLS

Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of
customers or employees of organization.

COMPETENCIES

Customer Service,
Adaptability/Flexibility, Reasonability and decision making, Work Standards, Managing People,
Integrity/Honesty, Coaching/Mentoring

MATHEMATICAL SKILLS

Ability to add,
subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability
to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve
practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands
described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

While performing the
duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand
and walk. The employee is occasionally
required to sit. Specific vision
abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment
characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

The noise level in
the work environment is usually moderate.