030289-Applications Consultant 2 - Contact Center UCCE Applications Lead
Contact Center UCCE Applications Lead position in San Jose, CA to:
Lead application workcenter team to design, develop, integrate, test and deploy application components, new features, improvements for applications such as Call Manager, IP IVR (Interactive Voice Response), ICM (Intelligent Contact Management), CVP (Customer Voice Portal), Finesse Agent Desktop and CUIC.
Develop ICM, CVP telephony applications.
Co-ordinate and work closely CCUF (Contact Center Unification Framework) team, CCPMO (Contact Center Project Management Office) team, CCSMO (Contact Center Service Management Office) team to support client requests.
- Support CVP portfolios with approximately 300 active ICM CVP scripts.
- Support operations workcenter team for any critical issues.
- Support applications and solutions with features used in Contact Center solutions i.e. Self Service, Screen Pops, Call Recording, Multimedia, failover and server backups.
- Drive upgrades and work with operations workcenter team.
With their expertise in a specific technology environment, Applications Consultants are responsible for software-specific design and realization, as well as testing, deployment and release
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.
This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law