029245-Sr Tech Support Const
This role is to work as part of the Capgemini team providing IT Support.
The successful candidate will also need to work flexibly as part of the Remote IT Support team, dealing with Incidents, Service Requests or Changes as and when required.
General Responsibilities / Accountabilities:
Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client;
Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable;
Participating/driving various client meetings for strategy making, providing inputs wherever applicable;
Create a high-level design plan for any project, defining scope of work, providing solutions to deliver projects on time,
Delegating various sub-tasks to team, ensuring the delivery with appropriate quality norms and as per agreed SLAs with client;
Align all the standard processes in the corresponding service to adhere ITIL standards and implement best practices;
Perform peer-reviews for the team-members to ensure the quality deliverable and defining stringent QA parameters from time-to-time based on Defect Trending and CAR;
Ability to improve the processes regularly to make it cost effective;
Should have excellent client facing skills and understand the client requirement;
Ability to Manage and mentor the team members;
People/Performance management of the entire team;
Excellent presentation and documentation skills, should be able to present capabilities to clients or senior management;
Ability to take strategic decisions, feed the recommendations to the management; Identify upcoming technologies and plan out various trainings for the team;
Should be able to identify new resources requirement in advance and initiate recruitment ahead;
Should be able to identify new opportunities for business (other than own service).
Technical Graduate in IT (Mandatory);
Working experience of 7 to 9 years in relevent technologies;
Well versed in ITIL processes, should have practiced consistently in the relevant services;
Relevant certifications is a must.
Excellent interpersonal skills and (assertive) communication skills (both Verbal and Written);
Client focused in the delivery of service, with good client facing skills;
Experience of providing support in a similar professional organization;
Must be able to manage team’s workload and adhere to required client procedures
Must have an analytical and methodical approach to problem solving
Must be self-driven, objective and have the ability to use initiative and tenacity to resolve issues
Must be flexible and able to work well within a team environment;
Excellent leadership skills
Should be able to mentor/influence junior members to follow standard processes;
Adapt upcoming technologies as per trend. Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.
Day to Day responsibilities:
• System Monitoring;
• Installation Services and Management;
• OS administration; User Administration;
• Application Software support;
• Facilities Management;
• Security Services; Back-up Services;
• Hardware services/management;
• Documentation/Regulatory requirements;
Remotely managed servers overseas, including:
o System Monitoring;
o OS administration; User administration;
o Application Software support;
o Security Management;
o Back-up Services (monitoring only);
o Hardware Services (advisory).
• Developing and implementing service improvements;
• Attending with Active ownership of DR rehearsals;
• Monthly Reporting;
• Designing and implementing Ad-hoc project work requests;
On-call cover and out of hours support.
• Qualification: Engineering or equivalent degree
• Should be proficient in Technology Solution Design
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.
This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.
This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law