028955-Infrastructure Manager

Individual that can assist with customer RFP’s, inquiries, contracts and general questions. An analyst  of some type. 

Experience with reviewing and/or negotiating contract language.

Information security  or risk certifications (CISSP, CISA, CRISC, etc.)

- Strong writing and communication skills  

- Expert in MS Excel, MS Word, PDF  

- Self-managed  

- Process orientated  

One of the roles nice to have:  

- Experience with reviewing and/or negotiating contract language      

Nice to have skills for both:  

- Experience with information security controls, policies or frameworks  

- Experience with Standard Information Gathering (SIG) Questionnaire  

- IT Audit, IT Risk Management or IT Security  

- Information security or risk certifications (CISSP, CISA, CRISC, etc.)

- Person will support  of inbound customer RFP’s and inquiries, documentation, process improvement.

Manages researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.

Day to Day responsibilities:

• Technical and people management  of  technology  domain.

• Should have 80% technical and 20% people management skills;

• This person will be the SME (Subject Matter Expert) for the respective technical domain and staffing of resources in her/his domain;

• Responsible for preparing Task Sheets/Checklist, Induction Manual, Guidelines and Standards. Generate MIS (Performance , ticket analysis) reports on periodic basis;

• Responsible for evaluating existing Technical Architecture and Design and Proposing Improvements. Technical root cause analysis;

• Execution of identified skills gap for the team members. 

• Focus on cross trainings of resources within domain;

• Lead customer / front office meetings for technical and SLA related discussions

• Participate in MIRT and Outages as applicable;

• Complete ownership of SLAs for respective towers;

• Ownership of quality  processes implementation, adherence and Audits  for  the domain;

• Succession planning, annual appraisals of team members;

• Support  virtualized and Physical Systems Author IT policies, guidelines, standards and procedures for business continuity, disaster recovery, high availability, systems security and systems management in a multiple production data center environment;

• Disaster Recovery Officer to facilitate smooth operations and act as a point  of contact and escalation in the event of an actual Disaster;

• Lead the development of audit and security programs to expose existing security stance and produce repeatable processes; 

• Development  of  Network  Install Manager configurations to support an enterprise concept of support; 

• May Lead a  Systems center of  Excellence panel to support IT and Enterprise Goals

• Provide forward looking process and designs to enhance systems and IT performance as a whole

• Present  recommendations back to  Leadership; 

• Architect and implementation of virtualization methodologies.

•  Develop automation around these methodologies; 

• Develop a Configuration Management  Database to give access to configuration data

• Smart Grid implementation, installation and administration on systems;

• Change Management utilizing BMC

• Remedy  and Tivoli Service Desk. Maintained ITIL centric infrastructure to facilitate SAS70, SOX and FDA regulatory compliance;

• Perform Security assessments of  systems and system hardening of internal and DMZ systems;

• Provide Architectural Design support to multiple clients projects and to international business pursuits;

• Provide international security audit and forensic response for clients;

• Lead a team of 5-15, which are a mix  of  Employee and Contractor;

• Responsible to Architect projects when needed and for OS Architecture questions.

• Qualification: Engineering or equivalent degree;

• Relevant working experience of 10-12  years in Infrastructure Management

• Must have experience in Technology Solution Design

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at www.capgemini.com.
                                                                                          
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Responsibilities:

As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law