028198-Project Manager - Global Voice Solutions Program Manager

The Program Manager will serve as the main Program Manager for the Unified Communications space. 

The Program Manager will focus on specific items such as overall project portfolio tracking, which includes but it not limited to, Instant Messaging, Call Manager, Unity Voicemail, Avaya, AVCN conference rooms, integration between services and any other existing or new technology  falling into the Unified Communications Suite.


• Manages multiple large/complex internal global product roll-outs, upgrades, circuit installation facilitations

• The Project Manager will lead Project teams to deliver multiple, simultaneous projects that span across several business or technology areas. 

• Provides leadership to project staff including project engineers, vendors, partners or subcontractors. 

• Maintain and improve internal partnerships and relationships with internal clients.

• Influences the internal project teams in the assessment, planning and management of related GVS Unified Communications projects. 

• Project Manager should be proficient with managing scope, time, cost, quality, people, risk and communications for a project. 

• Estimate the resources and participants needed to achieve project deliverables. • Direct and manage project development from beginning to end.

• Develop end-to-end project schedules and plans for project execution.

• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

• Set and continually manage project expectations with team members and other

• Stakeholders.

• Delegate tasks and responsibilities to appropriate personnel.

• Identify and resolve issues and conflicts within the project team.

• Identify and manage project dependencies.

• Plan and schedule project timelines and milestones using appropriate tools with an expedited implementation timeline.

• Track project milestones and deliverables.

• Deliver weekly status reporting to project team.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Skills Required:

• Project/Program Management experience in the deployment of leading edge technologies.

• Has a professional project management training credentials (PMI). Preferred but not mandatory.

• Has basic knowledge of Cisco and Avaya network infrastructure. Preferred but not mandatory.

• Has demonstrated clear leadership skills and experience working with large project  teams and strategic account teams. 

• Has demonstrated advanced negotiation and presentation skills. 

• Has good understanding of project management tools (Omniplan/Fast Track) or equivalent and Keynote 

• Good understanding of quality concepts, methodologies and tools.

• Typically requires BS/BA degree or equivalent plus 5+ years related experience in unified communications/telecommunications industry 


  • Professional PM certification, PMP or equivalent 

This person should have a collaborative work ethic and an ability to work in a fast pace, ever changing environment. 

They should be flexible yet  proactive. 

They should have the skillset to forge ahead through Beta testing issues and work with various vendors to resolve identified issues. 

This person should hold high leadership skills.


  • The candidate should have advanced Project Management Methodology Knowledge. 


• Jive

• Cisco Jabber

• WebEx

• Teleconferencing

• Infrastructure

• Video Conferencing

• Microsoft Office Working Knowledge

• MAC experience


  • Indicate what  skills specific to the job are required.


  • The candidate should have experience working in large enterprise environments.
  • Able to translate project specifications and requirements into project  plans will be critical to the roll.
  • Being able to work in an extremely fast-paced environment and participate as a team player is crucial.


• Communication and writing skills.

• Ability to delegate.

• Ability to multitask projects and issues.

• Be a team player (Able to reach out to other members of the team when needed and also respond to requests from other team members).

• Ownership (Fully own any projects assigned, taking any and all steps to continually meet critical due dates).

• Proactive, not reactive.

• Ability to influence team members and deal with a variety of personalities.


  • 5-10 Years experience in Project/Program Management or related field.


  • Large network deployment experience in Unified Communications.



  • 5-10 Years experience in Project/Program Management or related field.


  • Large network deployment experience in Unified Communications.

 Project Managers take full responsibility for managing a project or program. 

They normally manage a number of related streams or activities to achieve a desired business result, planned profitability levels, quality standards and highest-level client satisfaction.

Project Managers are responsible for the project plan, budget, structure, schedule and staffing requirements for the delivery organization.

A Project Manager usually has technical expertise in one or more other domains (e.g. a Project Manager with testing skills could perform a test manager function).

Required Skills and Experience:

You ensure that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests.

You are responsible for the overall project plan, budget, structure, schedule and staffing requirements for the delivery organization.

You ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.


Bachelor's Degree


• Should have EM Level 1.

• Should be proficient in Negotiating, Vendor Management, Financial Reporting, Risk Management and Problem Diagnosis & Solution.

• Should have progressing skills in Financial Analysis, Change Management and Quality Management.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.

Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law