027850-Service Delivery Manager AM8 C 30000668 - FTE - Service Delivery - DevOps - Consulting - Agile

Leads delivery for Capgemini Application Management Services organization to Capgemini client. 

Works in conjunction with the DevOps Senior Delivery Manager ensuring that our DevOps and Agile transformational projects are delivered with the highest quality while meeting contractual obligations and meeting or exceeding financial targets.

Will have a comprehensive view of DevOps practices including Continuous Delivery, Agile methods and Cloud based IT architectures.  

Will drive innovation in order to improve Business Agility and modern delivery solutions to our Clients.

Demonstrates high energy, motivation and entrepreneurial abilities.

25% Leads our clients through through successful DevOps and Agile transformations with a strong emphasis on Organizational Change Management (OCM). 

In this role, will Consult with clients on transformational business objectives, IT priorities, and best practices in IT services and application development and management practices.

50% Constructs and drives continuous improvement initiatives of DevOps practices to streamline and improve processes throughout the software development and test lifecycle including SCM & build, code review, deployment & release. automation

15% Manages and motivates technical subject matter resources within the DevOps Team and acts as a coach to other team members.

10% Advocates DevOps and Continuous Delivery best practices within our Client and application development teams In role, will implement and manage transformation programs to drive client outcomes.

8+ years of engagement management experience with expertise in Application Development, Quality Assurance and Testing, and Continuous Delivery.  

Experienced in DevOps practices and using Continuous Delivery (Jenkins, Docker, etc) and Continuous Deployment  (Chef, Puppet) platforms as part of a Continuous Delivery deployment cycle and Test Automation Frameworks using  JUnit, Testing, Cucumber, RSpec, or other major test technologies.

Management and consulting background with leadership level experience with a professional presence and communication skills, ability to inspire trust and build credibility.

Must have strong collaboration and good influence skills. 

Will lead a team of 15+ technical subject matter experts.

Responsible for delivery of large multi-year DevOps services engagement. 

Will have demonstrated success in leading complex IT process re-engineering and transformational projects using a client focused consultative approach.

Understands Strategic Direction and provides tactical thinking ability, complemented by a "hands-on" experience with the ability to recognize and build support for change.  

Will be working to develop unique and new technologies and IT practices in a complex IT and Business Landscape.  

Will be accountable for services delivery of Application Development and Management engagement in client.  

Responsible for managing delivery and targets with expectations of exponential growth in scope and revenue.

Service Delivery Management (SDM) covers the management of ongoing services to clients.

This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs).

Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers.

It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.  

Required Skills and Experience:

You ensure that the managed areas within your service are performing to contractual targets and you identify service improvements where appropriate.

In addition, you are acquiring a thorough understanding of the client’s business and are starting to develop relationships with client representatives, identifying ways of adding value.

You manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas.

You are responsible for providing in-scope services for specific areas, with assistance from technical leads.

Depending on the contract, you have a staff of 1-2 onshore resources.


Bachelor's Degree

  • Must have experience in Negotiating and Continuous (Service) Improvement.
  • Should be proficient in Transition Management.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A  global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position.

Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.


As part of the Capgemini Technology Services Group, this person will be responsible for the full systems lifecycle from requirements gathering through implementation of data analysis solutions.

This person will work closely with our clients and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction.

This person will also apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for each client.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law