027698-Data Analyst Lead - JDA Support Analyst -Schaumburg, IL

JDA PL-SQL; Oracle; Interfaces; custom code in PLSQC; Tivoli.

Business or IT Change Management.

Develop Functional Specifications from Business Requirements Documents.

Use customer service, communication and problem solving skills to solve inquiries from JDA customers.

Prioritize and troubleshoot complex problems and provide complete solutions to ensure a high level of JDA customer satisfaction

Work as a support team member utilizing technical skills and product expertise resolving customer product issues.

Ability to log and respond to customer support requests via phone, e-mail, and web interface.

Exhibit a commitment to customer service while building customer partnerships.

Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc) or team collaboration.

Communicate technical product and solution expertise to internal and external customer.

Provide updates and case statuses to customers and management.

Act as product technical liaison between support and development teams.

Required experience:

Technical Analyst: 4+ years JDA PL-SQL; Oracle; Interfaces; custom code in PLSQC; Tivoli: 5 years (Includes Data Modeler, Data Miner.) 

Responsible for importing, cleaning, transforming, validating and modeling data with the purpose of understanding and drawing conclusions from data (may be presented in charts, graphs, and/or tables). 

Also, design and develop relational databases for collecting and storing data and build and design data input and data collection mechanisms.  

Required Skills and Experience:

You are responsible for data related activities such as data extraction, profiling, cleansing, de-duplication, standardization, conversion, transformation and loading, data mining, warehousing, archiving and reporting.

Responsible for all activities required to ensure optimum performance and data integrity of databases in production environments, in line with the requirements. 

Responsible for server based databases in development and test environments including database software installation, database creation, performance and capacity design, backup and recovery design, security design.

Qualifications: 

  • 3-9 years experience, Bachelor’s Degree.
  • Should be proficient in Software Engineering Techniques, Software Engineering Architecture, Software Engineering Lifecycle and Data Management.
  • Should have progressing skills in Business Analysis, Business Knowledge, Software Engineering Leadership, Architecture Knowledge and Technical Solution Design.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law