027695-Data Analyst Lead - NetSuite POS - Schaumburg, IL
Customer services,Communication skills,Technical Support,Client Care,Point of Sale POS,Product expert Sectors
Technology Text title:
Responsibilities Provide support to customers by answering complex questions on function and usage of NetSuite Point-of-Sale products via the telephone and/or email.
Serve as primary liaison between NetSuite and the customer. Take escalated calls that require high level of technical expertise and customer service skills.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Participate in activities and contribute ideas to resolve problems to better serve the customer and/or improve productivity.
Use decision-support tools to answer questions. Collaborate with internal teams on complex problems.
Design solutions to problems that may be unstructured and that may require conceptual/creative thinking.
Perform Replication Setup and troubleshooting Modify XML documents for customization of function and appearance
Maintain and fix computer systems to enhance speed, efficiency and reliability of operation and recommend hardware and software solutions and upgrades.
Minimum Qualifications Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
Strong background in MS SQL Server 2005/2008 database.
Experience reviewing logs for root cause analysis (for example application and payment logs)
Experience in Software-based POS and/or RMS vendor installation, systems training and support is a plus Adept in Windows based Operating Systems (Windows XP, Windows 7, Legacy system for Windows 98)
Familiar with GUI windows-based environments and standard applications
Experience modifying scriptable workflows, logic choices, input request, and web service calls.
Knowledge in troubleshooting computer peripherals like scanner, printer and cash drawer.
Working knowledge and experience in Linux or Unix environment is a plus
Familiarity with Apache or other Web server technologies is a plus
Excellent written and verbal communication skills.
Willing to work extended hours, holidays and weekends when necessary.
Experience interacting with customers in person or over the phone is preferred. (Includes Data Modeler, Data Miner.)
Responsible for importing, cleaning, transforming, validating and modeling data with the purpose of understanding and drawing conclusions from data (may be presented in charts, graphs, and/or tables).
Also, design and develop relational databases for collecting and storing data and build and design data input and data collection mechanisms.
Required Skills and Experience:
You are responsible for data related activities such as data extraction, profiling, cleansing, de-duplication, standardization, conversion, transformation and loading, data mining, warehousing, archiving and reporting.
Responsible for all activities required to ensure optimum performance and data integrity of databases in production environments, in line with the requirements.
Responsible for server based databases in development and test environments including database software installation, database creation, performance and capacity design, backup and recovery design, security design.
3-9 years experience, Bachelor’s Degree.
Should be proficient in Software Engineering Techniques, Software Engineering Architecture, Software Engineering Lifecycle and Data Management.
Should have progressing skills in Business Analysis, Business Knowledge, Software Engineering Leadership, Architecture Knowledge and Technical Solution Design.
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.
A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).
Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.
A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.
Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law