027520-Engagement Manager MDM and Data Warehousing Western US region

Hands-On experience at one point in career specifically as an MDM Developer (10+ yrs. YTD) Informatica/IBM/Oracle 

Architect experience with applying MDM methodologies/concepts to various different architectures (10+ yrs. YTD) 

Has design experience around CUSTOMER Master (8+ yrs. YTD)  

Experience consulting executives with MDM thought leadership sighting specified examples of the application of that thought leadership (8+ yrs. YTD)

Service Delivery Management (SDM) covers the management of ongoing services to clients.

This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs).

Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client.

SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers.

It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.

Required Skills and Experience:

You contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs).

You are gaining a thorough understanding of the client’s business and can identify areas for service improvement and value-add where appropriate.

You help identify areas where quality checks are not in place, and raise recommendations for get-well plans.

You construct trend analysis, root cause analysis and other requested reports.

Qualification:

  • Bachelor's Degree
  • Should be proficient in Negotiating. 
  • Should have progressing skills in Transition Management and Continuous (Service) Improvement.

About Capgemini

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017.

A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate).

Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. Learn more about us at www.capgemini.com.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.

Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law