026914-Principal ServiceNow/Service Management Specialist

About Capgemini

With 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

A deeply multicultural organization, Capgemini has developed its own way of working,  the Collaborative Business ExperienceTM, and draws on  Rightshore®, its worldwide delivery model. Learn more about us at  www.capgemini.com.  

Rightshore® is a trademark belonging to Capgemini

This will represent a strategic opportunity with Capgemini's Cloud Infrastructure Business Unit, a division of Capgemini which provides a wide array of infrastructure services, including out sourcing mission critical systems and support functions for our clients, hosting and managing the full life-cycle of large, core applications and related infrastructure and support services. This is the fastest-growing practice in the firm and an excellent environment for growth and learning. 

Capgemini is a global powerhouse with over 190,000 employees world-wide. We are known as the best of the "Big 4", when it comes to career-development, training and work-life balance.

Capgemini has been named a 2016 World’s Most Ethical Company® by the Ethisphere Institute for the 4th consecutive year.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  

Principal ServiceNow/Service Management Specialist:

ServiceNow - minimum 3 years of hands on experience in configuration and customization of at least 3 modules within ServiceNow.

ITIL - foundation certification or at least 5 years of experience in ITIL oriented environment.  

Specific Functional duties include: 

Writing functional requirements for systems implementations and system test scripts.

Perform quality reviews to ensure requirements are documented properly  

Design, Development and Implementation of ServiceNow customization including, but not limited to; core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third party software integrations. 

Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.


Minimum of 3 years of ServiceNow design and development experience.

Experience developing ServiceNow applications from business requirements and/or technical design documents  

Programming expertise in Java, JavaScript or other functional programming languages  

Thorough understanding of CMDB implementation methodologies

Demonstrated and thorough understanding of ITIL practices for Service Asset and Configuration Management  

Understanding of Service Blueprints, Service Definitions and Service Modeling  

Understanding of Best Practices for Product Catalogues  

Demonstrated and thorough understanding of normalization and reconciliation processes and configurations  

Expertise in unit and integration test automation  

Demonstrated experience with ServiceNow Import Sets and Transform Maps  

Experience with user acceptance testing (UAT), including test script creation, execution and signoffs Skills and Certifications  

Excellent analytical and problem solving skills  

Excellent verbal and written communication skills  

Strong presentation development and Customer Presentation skills  

Successful teamwork experience & demonstrated leadership abilities