025691-Entry Level Service Management Analyst - Atlanta, GA

About Capgemini

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs , enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.  Learn more about us at www.capgemini.com.                       

Rightshore® is a trademark belonging to Capgemini 

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.  ABOUT INFRASTRUCTURE SERVICES The Infrastructure Services business unit reflects the Collaborative Business Experience, combining Capgemini’ s consulting, infrastructure build and run capabilities, as well as the provision of cloud based services in an integrated global sales and delivery model.  The group provides infrastructure outsourcing services, including data center, helpdesk and network support, as well as market leading services such as service integration and cloud brokering orchestration. The group also provides infrastructure transformation services, helping clients to virtualize and optimize their technology estates.  ENTRY LEVEL Service Assurance Analyst- Atlanta, GA LOCATION:  Atlanta, GA.  Must be willing to commute to our offices located off Trinity in Atlanta, GA.  No travel required RESPONSIBILITIES: Validate that Request For Solution (RFS) submittals are reviewed in the daily triage; Validate the creation of the project request shell in the Clarity PM tool for use by the Multi Service Integrator and Service Tower Providers; Oversee Service Provider project testing implementation plans to ensure compliance; Collect, package and distribute all Service Provider Rough Order of Magnitude and Solution Proposal for RFS Ready and Agency and associated Customers, via the Capgemini tools; Responsible for all MNS2 RFS process Communications with State of Georgia Cabling vendors, and proposal packaging; Gather Request for Solution Requirements for new services in collaboration with the Capgemini Service Design Team; Proactively manage the Solution Validation and Testing Program, as documented in the Service Management Manual; Propose and implement improvements to the SVT Service Management Manual; Contribute to overall PMO initiatives, regardless of normal role responsibilities.  

Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law