025544-Avaya/Nortel VOIP Architect/Senior Engineer

Senior VOIP Network Engineer 

This will represent a strategic opportunity with Capgemini's Infrastructure Business Unit, a division of Capgemini which provides a wide array if infrastructure services, including out sourcing mission critical systems and support functions for our clients, hosting and managing the full life-cycle of large, core applications and related infrastructure, both physically, and under our sophisticated Cloud. Capgemini is a global powerhouse with more than 180,000 people in over 40 countries, one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. employees world-wide. We are known as the best of the "Big 4", when it comes to career-development, training and work-life balance. Exciting opportunity for a seasoned VOIP Network Engineer/Architect. The responsibilities for the successful candidate will include: • Provide assistance in daily operational support for Implement, maintain and troubleshoot Avaya S87XX/83XX/85XX class media servers and gateways running Avaya Communications in multiple data centers and corporate offices to the run team • Provide assistance in daily operational support for Implement, maintain and troubleshoot Nortel PBX and gateways in multiple data centers and corporate offices to the run team • Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor(s). • Performs routine system administration and maintenance on local or remote locations with no impact to the business. • Keeps documentation up to date for all telecommunications systems such as toll free numbers, call center routing, trucking and voice announcement scripts. • Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner. • Resolves open help desk tickets and verifies all issues were properly resolved and documented. • Perform Baseline current environment • Assist with office move project issues • Perform environment audit and provide recommendations • Front end conversations with client and vendors   Must have an in-depth understanding of Traditional Avaya (Avaya Red) and Traditional Nortel (Avaya Blue) Voice solutions. - Avaya Architect/Engineer Thoroughly understand VoIP principles in a converged environment. Good knowledge of H.323, SIP. Strong working knowledge of Avaya Aura/Unified Communications/Communication Manager architecture Hands-on experience of supporting following devices/applications · Avaya S88XX/S87XX media servers ·  Avaya G650/G350/G450/G700 media gateways ·  Avaya IPSI, CLAN, MEDPRO, DS1, Analog boards/media modules · Avaya 46XX/96XX series and One-X desk/soft phones ·  Avaya Communication Manager ·  Avaya Session Manager ·  Avaya System Manager ·  Avaya System Platform · Avaya Application Enablement Server · Avaya Utility Server ·  Avaya Secure Access Link Must have experience of administering the following in Communication Manager ·  World Class Routing – AAR and ARS · Tenant Partitioning, Locations, IP Network Regions · Audio Shuffling/ Hair-pinning · Class of Service, Class of Restriction · Trunk-groups, Signaling-groups · Hunt-groups, Pickup-groups, Answer-groups · Vector programming ·  Announcements, Music on Hold · Phone button configuration ·  Call forwarding, Call coverage · Extension to Cellular