025023-Change Manager -Austin TX

About Capgemini

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs , enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.  Learn more about us at www.capgemini.com.                 

Rightshore® is a trademark belonging to Capgemini   Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.  This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. ABOUT INFRASTRUCTURE SERVICES The Infrastructure Services business unit reflects the Collaborative Business Experience, combining Capgemini’ s consulting, infrastructure build and run capabilities, as well as the provision of cloud based services in an integrated global sales and delivery model.  The group provides infrastructure outsourcing services, including data center, helpdesk and network support, as well as market leading services such as service integration and cloud brokering orchestration. The group also provides infrastructure transformation services, helping clients to virtualize and optimize their technology estates. IT Change Manager  -Austin TX LOCATION:  Austin, TX.  Must be willing to commute to our offices in North Austin.  No travel required RESPONSIBILITIES: This role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers. The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer. This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence. Major Responsibilities and Duties Ensure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt Ensure that all Changes are managed as planned within the timescales agreed with the Change Requester Escalate any Changes which are damaging the quality of the service Ensure all Changes comply with internal/customer regulatory controls Ensure agreed Requests For Change (RFC) are entered correctly in the Change Control System and include a clear reason for the change Liaise with all internal/external parties to ensure that information and approvals for changes are communicated and understood by all stakeholders Organize and chair Change Advisory Board meetings (CAB), ensure agenda and reports issued to participants in good time Ensure Configuration Items (CI) are linked to the Change.