020328-Quality Manager - Infrastructure Service Desk

About Capgemini
With more than 140,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.6 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model.
Learn more about us at  www.capgemini.com.
Rightshore® is a trademark belonging to Capgemini

Capgemini's robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

- Provide subject matter expertise in quality control and compliance matters to Service desk, client SOW and/ or functional areas in the daily operations of the Service desk.
- Work with senior managers and account teams to ensure that their quality control objectives are met
- Provide coaching, training and facilitation in quality, process and control across the Service Line.
- Contribute significantly to quality policies, targets, plans and standards at the Business Unit Level
- Identify and implement improvements in the quality control and improvement mechanisms that have an impact across multiple service lines, Drive improvements in the quality governance and control framework
- Support readiness activities for Group Internal Audits