Capgemini named a Leader in Gartner’s Magic Quadrant in CRM and Customer Experience Implementation Services

In the recently published Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide, 20 services providers were assessed and analyzed according to their ability to execute and completeness of vision.

According to Gartner, leaders in this Magic Quadrant bring a wide range of business and technical capabilities which include CX strategy, business transformation consulting, customer analytics, enterprise architecture and design, CRM technology expertise, industry-specific domain expertise, and business change management. They demonstrate strong comparative revenue growth, demonstrate the ability to scale across multiple geographic regions. They are delivering with high client satisfaction.

We believe Capgemini was named a leader due to market presence, growing market share and a focus on solutions for large or complex projects that require a combination of business innovation and CRM technical advisory and implementation skills.

Our Connected Capabilities Solve Whole Problems

Capgemini’s Digital Customer Experience (DCX) Practice brings a wide range of competencies that integrate industry, consulting, CRM technology and analytics capabilities. Gartner estimates that Capgemini is the fourth-largest CX and CRM implementation provider worldwide with above-average market growth. Capgemini has very large practices in SAP CRM, Siebel, Oracle Cloud and Salesforce, with additional competencies in Microsoft Dynamics CRM, Pegasystems and Adobe.



“We are delighted to be recognized as a leader in Gartner’s Magic Quadrant for our vision and execution in Customer Experience and CRM implementation services. Our experience and expertise is underpinned by a suite of proven tools, accelerators and methodologies which, paired with our highly adaptive process, ensure we can meet the specific digital customer experience needs of our clients. Our goal is to help companies better connect with their consumers by crafting the right connections across all the different components of their organization. By focusing the whole organization around the customer, this becomes the catalyst for business transformation” – Pierre-Yves Glever, Digital Customer Experience Practice Leader at Capgemini

We believe that success comes by skillfully connecting customer experience to customers’ ever changing needs in a way that delivers value at speed for both business and customer.

We partner with our clients to make the right connections across the whole of their enterprise so that they can create experiences that deliver rapid and sustainable value for their customers and their company.