{"id":703928,"date":"2024-03-05T13:24:52","date_gmt":"2024-03-05T13:24:52","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-fr\/?post_type=research-and-insight&#038;p=703928"},"modified":"2025-12-05T01:02:11","modified_gmt":"2025-12-05T01:02:11","slug":"world-retail-banking-report","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","title":{"rendered":"World retail banking report 2024"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/WRBR_2024_Banner_2800X1800.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:46% 57.99999999999999%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Services Financiers<\/span><\/div><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute-white.svg\" alt=\"capgemini-research-institute\" class=\"dark\"\/><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-research-institute.svg\" alt=\"capgemini-research-institute\" class=\"light\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">World retail banking report 2024<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"#linkToForm\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><span>Consulter le communiqu\u00e9 de presse<\/span><span class=\"type\">149 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=835951\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=835951&amp;text=World%20Payments%20Report%202022\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=835951&amp;text=World%20Payments%20Report%202022\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-les-banques-intelligentes-font-plus-avec-moins-prenez-de-l-avance-en-matiere-d-efficacite-grace-a-des-services-bancaires-personnalises-et-sans-complications\">Les banques intelligentes font plus avec moins : prenez de l&#8217;avance en mati\u00e8re d&#8217;efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications<\/h3>\n\n\n\n<figure class=\"wp-block-image alignleft size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2024\/03\/image.png?w=719\" alt=\"\" class=\"wp-image-744796\" style=\"aspect-ratio:0.7028347996089932;width:125px;height:auto\"\/><\/figure>\n\n\n\n<p>En 2024, les banques de d\u00e9tail du monde entier seront confront\u00e9es \u00e0 un environnement volatile et incertain : naviguer sur ce terrain complexe sera un d\u00e9fi et n\u00e9cessitera des solutions intelligentes pour maintenir la rentabilit\u00e9 tout en offrant une exp\u00e9rience client de qualit\u00e9 sup\u00e9rieure.<\/p>\n\n\n\n<p>Les conclusions du World Retail Banking Report 2024, qui f\u00eate son 20e anniversaire, refl\u00e8tent les points de vue de 250 cadres sup\u00e9rieurs et de 1 500 employ\u00e9s du secteur bancaire ainsi que 4 500 clients de la banque de d\u00e9tail, sont les suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Malgr\u00e9 des d\u00e9fis commerciaux importants et la n\u00e9cessit\u00e9 d&#8217;une discipline en mati\u00e8re de co\u00fbts, les banques continueront d&#8217;investir dans la transformation num\u00e9rique, en se concentrant majoritairement sur l&#8217;IA et l&#8217;IA g\u00e9n\u00e9rative.<\/li>\n\n\n\n<li>\u00c0 mesure que les cas d&#8217;usage de l&#8217;IA se multiplient, les b\u00e9n\u00e9fices modulables n\u00e9cessiteront de trouver un \u00e9quilibre entre l&#8217;am\u00e9lioration de l&#8217;exp\u00e9rience client et l&#8217;optimisation de l&#8217;efficacit\u00e9 op\u00e9rationnelle.<\/li>\n\n\n\n<li>La plupart des banques de d\u00e9tail ont encore beaucoup \u00e0 faire pour d\u00e9velopper leurs technologies et leurs syst\u00e8mes de gestion des donn\u00e9es afin de tirer le meilleur parti de leur transformation intelligente.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-cta-popin-form\"><section class=\"cta-popin-form-block\"><div class=\"container\"><div class=\"cta-popin-btn-wrapper cta-popin-btn-align-left\"><a class=\"cta-popin-btn  \" data-bs-toggle=\"modal\" data-bs-target=\"#cta-popin-93a3d835-8a00-48f9-8cb3-159a4a38d104\" tabindex=\"0\" href=\"#\">T\u00e9l\u00e9charger le rapport<\/a><\/div><div class=\"call-to-action-block\"><div class=\"modal cta-frontend-modal-wrapper\" id=\"cta-popin-93a3d835-8a00-48f9-8cb3-159a4a38d104\"><div class=\"modal-dialog modal-lg modal-dialog-centered modal-dialog-scrollable cta-frontend-modal landing-page-modals\"><div class=\"modal-content\"><div class=\"modal-header\"><button type=\"button\" class=\"btn-close\" data-bs-dismiss=\"modal\" aria-label=\"close\"> <\/button><\/div><div class=\"modal-body\"><div class=\"logo-wrapper\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/logo-white.svg\" alt=\"logo\" class=\"dark\"\/><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2025\/assets\/images\/logo.svg\" alt=\"logo\" class=\"light\"\/><\/div><h4 class=\"form-title\">T\u00e9l\u00e9chargez le rapport<\/h4>\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_744802_76305596\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"744802\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"f3f724545d\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Merci ! Nous avons bien re\u00e7u votre formulaire.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>D\u00e9sol\u00e9, la soumission du formulaire a \u00e9chou\u00e9. Merci de r\u00e9essayer.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG744802 = {\"744802\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">\u00c0 retenir<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active opened\"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"true\" aria-expanded=\"true\"><h3 class=\"expander-heading-title\">Point cl\u00e9 1<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong>Principales caract\u00e9ristiques du copilote d&#8217;IA g\u00e9n\u00e9rative qui permet de lib\u00e9rer le potentiel inexploit\u00e9 des collaborateurs<\/strong><\/p><\/div><div class=\"expander-content\"><p>L&#8217;IA g\u00e9n\u00e9rative introduit l&#8217;\u00e8re du copilote, am\u00e9liorant l&#8217;efficacit\u00e9 de la main-d&#8217;\u0153uvre en collaborant de mani\u00e8re transparente avec les op\u00e9rateurs humains et en offrant des perspectives, des recommandations et une assistance adapt\u00e9e. Les employ\u00e9s de banque que nous avons interrog\u00e9s ont identifi\u00e9 les \u00e9l\u00e9ments de copilotage essentiels suivants, susceptibles d&#8217;accro\u00eetre leur productivit\u00e9.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<embedded report=\"@capgemini\/wrbr24-fig3\"><\/embedded>\r\n<script src=\"https:\/\/capgemini.rationalbi.com\/d\/embedded\"><\/script>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Point cl\u00e9 2<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong>L&#8217;engagement des clients diminue \u00e0 mesure que les agents bancaires se consacrent de plus en plus \u00e0 leurs t\u00e2ches quotidiennes<\/strong><\/p><\/div><div class=\"expander-content\"><p>Seulement 9 % du temps consacr\u00e9 \u00e0 l&#8217;accueil des clients d&#8217;une banque est allou\u00e9 \u00e0 l&#8217;interaction avec les clients, et une grande partie de ce temps consiste \u00e0 r\u00e9pondre \u00e0 des questions li\u00e9es au processus. Les employ\u00e9s des centres de relation client consacrent 82 % de leur temps \u00e0 des t\u00e2ches op\u00e9rationnelles et d&#8217;assistance, au lieu de se concentrer de mani\u00e8re plus productive sur les besoins des clients et sur les ventes.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<embedded report=\"@capgemini\/wrbr24-fig4\"><\/embedded>\r\n<script src=\"https:\/\/capgemini.rationalbi.com\/d\/embedded\"><\/script>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Point cl\u00e9 3<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong>La plupart des banques ne sont pas encore pr\u00eates pour les services bancaires intelligents bas\u00e9s sur l&#8217;IA g\u00e9n\u00e9rative<\/strong><\/p><\/div><div class=\"expander-content\"><p>Les banques sont confront\u00e9es \u00e0 plusieurs obstacles dans l&#8217;adoption de l&#8217;IA \u00e0 l&#8217;\u00e9chelle de l&#8217;entreprise en raison de syst\u00e8mes anciens et de processus incompatibles. La plupart des banques ne sont pas pr\u00e9par\u00e9es \u00e0 la banque intelligente pilot\u00e9e par l&#8217;IA g\u00e9n\u00e9rative sur le plan commercial, technologique et des donn\u00e9es.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<embedded report=\"@capgemini\/wrbr24-fig6\"><\/embedded>\r\n<script src=\"https:\/\/capgemini.rationalbi.com\/d\/embedded\"><\/script>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Point cl\u00e9 4<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\"><strong>Les banques sont en retard dans le d\u00e9veloppement d&#8217;indicateurs de performance pour \u00e9valuer la performance de l&#8217;IA g\u00e9n\u00e9rative<\/strong><\/p><\/div><div class=\"expander-content\"><p>L&#8217;\u00e9valuation de l&#8217;impact de l&#8217;IA g\u00e9n\u00e9rative est cruciale pour les banques dans de nombreux aspects de la strat\u00e9gie et de la performance. Comprendre son impact permet d&#8217;\u00e9valuer les syst\u00e8mes d&#8217;IA et de s&#8217;assurer qu&#8217;ils s&#8217;alignent sur les objectifs et les crit\u00e8res de r\u00e9f\u00e9rence de la banque. Malgr\u00e9 son importance, de nombreuses banques sont en retard dans la mise en \u0153uvre d&#8217;indicateurs de performance cl\u00e9s efficaces.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<embedded report=\"@capgemini\/wrbr24-fig7\"><\/embedded>\r\n<script src=\"https:\/\/capgemini.rationalbi.com\/d\/embedded\"><\/script>\n<div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n<section class=\"latest-insights layout-even layout-even-all-purple-cards \"><div class=\"container\"><div class=\"insight-title\"><h2 class=\"latest-insight-title\"><\/h2><\/div><div class=\"layout-two-card cards-normal\">\n                                <div class=\"row align-items-center\"><div class=\"card-image-wrapper\">\n                                <div class=\"card-image\" data-image-url=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/top-trends-payments-2024\/\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 1x, https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=800&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=350&#038;quality=70 1x, https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg?w=700&#038;quality=70 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/01\/TT24_Payments_landing-page-banner.jpg\" alt=\"\" style=\"object-position: 50% 50%; object-fit: cover;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n                                <\/div>\n                            <\/div><div class=\"col-12 col-lg-4 d-md-none d-lg-block\"><\/div><div class=\"col-12 col-md-6 col-lg-4\">\n                           <a href=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/top-trends-payments-2024\/\" aria-label=\"Top trends payments 2024\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-center\">\n                                <div class=\"card-tag\">Publications Services Financiers<\/div>\n                                <h3 class=\"card-title\">Top trends payments 2024<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini.svg\" alt=\"capgemini\" class=\"light\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"capgemini\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <div class=\"col-12 col-md-6 col-lg-4\">\n                            <a href=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/top-trends-retail-banking-2024\/\" aria-label=\"Top trends retail banking 2024\" class=\"card-link-holder\">\n                            <div class=\"insight-card insight-card-start\">\n                                <div class=\"card-tag\">Publications Services Financiers<\/div>\n                                <h3 class=\"card-title\">Top trends retail banking 2024<\/h3>\n                                <div class=\"insight-card-footer\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"capgemini\" class=\"light\">\n                                    <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/themes\/capgemini2025\/assets\/images\/capgemini-white.svg\" alt=\"capgemini\" class=\"dark\">\n                                <\/div>\n                            <\/div>\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <\/div><\/div><\/section>\n\n\n<section class=\"wp-block-cg-blocks-call-to-action undefined is-style-cg-secondary-3 call-to-action-block\"><div class=\"container\"><div class=\"call-to-action-block-content-wrapper has-description\"><div class=\"text-wrapper has-description\"><h3 class=\"title\" data-maxlength=\"144\">Restez inform\u00e9 <\/h3><p class=\"description\" data-maxlength=\"210\">Abonnez-vous pour recevoir les dernieres rapports de Capgemini Research Institute.<br><\/p><\/div><div class=\"button-wrapper has-description\"><a class=\"cta-btn action-valid\" href=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/world-retail-banking-report-2024\/\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"S'abonner A propos Restez inform\u00e9 \" title=\"Ouvrir dans une nouvelle fen\u00eatre\" data-maxlength=\"24\" tabindex=\"0\"> S&#8217;abonner <\/a><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-related-capabilities undefined card-related-capability\"><div class=\"cardelatedBgShape\"><\/div><div class=\"container\"><div class=\"contentTitle\"><h2 data-maxlength=\"34\" class=\"capabilities-heading\"><br>Explorez nos services<\/h2><\/div><div class=\"row\">\n<div class=\"wp-block-cg-blocks-card-related-capabilities col-md-4 gridbox card-block\"><div class=\"box box--1 capblock\"><div class=\"box-img-wrapper\"><div class=\"img-ratio\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/2022-FR-Capgemini_Services_Customer-First_Connected-marketing.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/2022-FR-Capgemini_Services_Customer-First_Connected-marketing.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2022\/08\/2022-FR-Capgemini_Services_Customer-First_Connected-marketing.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"box-inner\"><a class=\"box-title\" aria-label=\"Marketing connect\u00e9 services financiers\" href=\"https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/customer-experience\/marketing-connecte\/\" target=\"\" rel=\"noopener noreferrer\"><h4>Marketing connect\u00e9 services financiers<\/h4><\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-related-capabilities col-md-4 gridbox card-block\"><div class=\"box box--1 capblock\"><div class=\"box-img-wrapper\"><div class=\"img-ratio\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/12\/Capgemini_Industries_Capital-Markets_Retail-banking-e1638447185800.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/12\/Capgemini_Industries_Capital-Markets_Retail-banking-e1638447185800.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/12\/Capgemini_Industries_Capital-Markets_Retail-banking-e1638447185800.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"box-inner\"><a class=\"box-title\" aria-label=\"Banque de d\u00e9tail et commerciale\" href=\"https:\/\/www.capgemini.com\/ca-fr\/secteurs\/marches-bancaires-et-financiers\/banque-de-detail-et-commerciale\/\" target=\"\" rel=\"noopener noreferrer\"><h4>Banque de d\u00e9tail et commerciale<\/h4><\/a><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-related-capabilities col-md-4 gridbox card-block\"><div class=\"box box--1 capblock\"><div class=\"box-img-wrapper\"><div class=\"img-ratio\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/08\/Capgemini_Industries_Capital-Markets.jpg?w=500&amp;quality=70\" srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/08\/Capgemini_Industries_Capital-Markets.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/08\/Capgemini_Industries_Capital-Markets.jpg?w=1000&amp;quality=70 2x\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"lazy\"\/><\/div><\/div><div class=\"box-inner\"><a class=\"box-title\" aria-label=\"March\u00e9s bancaires et financiers\" href=\"https:\/\/www.capgemini.com\/ca-fr\/secteurs\/marches-bancaires-et-financiers\/\" target=\"\" rel=\"noopener noreferrer\"><h4>March\u00e9s bancaires et financiers<\/h4><\/a><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Consultez la pr\u00e9c\u00e9dente \u00e9dition du World Retail Banking <\/h3><\/div><div class=\"expander-content\"><p><a href=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/publications\/world-retail-banking-report-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">World Retail Banking Report 2022<\/a><\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Les banques intelligentes font plus avec moins : prenez de l&#8217;avance en mati\u00e8re d&#8217;efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications<\/p>\n","protected":false},"author":81,"featured_media":703929,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"1a2e3240-9b02-4bf5-89c8-be1d521c6c1e\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"This is a new page on global (was formerly outside the global site)","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":203,"primary_term":"Services Financiers","featured_focal_points":""},"tags":[212],"research-and-insight-type":[64,202],"theme":[203],"brand":[166],"service":[],"industry":[214,204],"partners":[],"content-group":[],"class_list":["post-703928","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","tag-services-financiers","research-and-insight-type-cri-report","research-and-insight-type-publications-services-financiers","theme-services-financiers","brand-capgemini-research-institute","industry-assurance","industry-banques"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World retail banking report 2024 - Capgemini Canada French<\/title>\n<meta name=\"description\" content=\"Les banques intelligentes font plus avec moins : prenez de l&#039;avance en mati\u00e8re d&#039;efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World retail banking report 2024\" \/>\n<meta property=\"og:description\" content=\"Les banques intelligentes font plus avec moins : prenez de l&#039;avance en mati\u00e8re d&#039;efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Canada French\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-05T01:02:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\",\"url\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\",\"name\":\"World retail banking report 2024 - Capgemini Canada French\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg\",\"datePublished\":\"2024-03-05T13:24:52+00:00\",\"dateModified\":\"2025-12-05T01:02:11+00:00\",\"description\":\"Les banques intelligentes font plus avec moins : prenez de l'avance en mati\u00e8re d'efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg\",\"width\":2800,\"height\":1800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/ca-fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/ca-fr\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"World retail banking report 2024\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/ca-fr\/#website\",\"url\":\"https:\/\/www.capgemini.com\/ca-fr\/\",\"name\":\"Capgemini Canada French\",\"description\":\"Capgemini\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/ca-fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"World retail banking report 2024 - Capgemini Canada French","description":"Les banques intelligentes font plus avec moins : prenez de l'avance en mati\u00e8re d'efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","og_locale":"fr_FR","og_type":"article","og_title":"World retail banking report 2024","og_description":"Les banques intelligentes font plus avec moins : prenez de l'avance en mati\u00e8re d'efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.","og_url":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","og_site_name":"Capgemini Canada French","article_modified_time":"2025-12-05T01:02:11+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","url":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","name":"World retail banking report 2024 - Capgemini Canada French","isPartOf":{"@id":"https:\/\/www.capgemini.com\/ca-fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg","datePublished":"2024-03-05T13:24:52+00:00","dateModified":"2025-12-05T01:02:11+00:00","description":"Les banques intelligentes font plus avec moins : prenez de l'avance en mati\u00e8re d'efficacit\u00e9 gr\u00e2ce \u00e0 des services bancaires personnalis\u00e9s et sans complications.","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#primaryimage","url":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg","contentUrl":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg","width":2800,"height":1800},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/ca-fr\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/ca-fr\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"World retail banking report 2024"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/ca-fr\/#website","url":"https:\/\/www.capgemini.com\/ca-fr\/","name":"Capgemini Canada French","description":"Capgemini","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/ca-fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"fr-FR"}]}},"theme_term_info":[{"id":203,"name":"Services Financiers"}],"industry_term_info":[{"id":214,"name":"Assurance"},{"id":204,"name":"Banques"}],"services_term_info":[],"partners_term_info":[],"brand_term_info":[{"id":166,"name":"Capgemini Research Institute","slug":"capgemini-research-institute"}],"brand_term":[{"id":166,"slug":"capgemini-research-institute"}],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"World retail banking report 2024","url":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Canada French","logo":""},"keywords":["services financiers"],"dateCreated":"2024-03-05T13:24:52Z","datePublished":"2024-03-05T13:24:52Z","dateModified":"2025-12-05T01:02:11Z"},"rendered":"<meta name=\"parsely-title\" content=\"World retail banking report 2024\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/ca-fr\/perspectives\/publications\/world-retail-banking-report\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2024-03-05T13:24:52Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>\n<meta name=\"parsely-tags\" content=\"services financiers\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Canada French","distributor_original_site_url":"https:\/\/www.capgemini.com\/ca-fr","push-errors":false,"tag_names":["Services Financiers"],"featured_image_url":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2024\/03\/WRBR_2024_Banner_2800X1800.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/research-and-insight\/703928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/users\/81"}],"version-history":[{"count":6,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/research-and-insight\/703928\/revisions"}],"predecessor-version":[{"id":709969,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/research-and-insight\/703928\/revisions\/709969"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/media\/703929"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/media?parent=703928"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/tags?post=703928"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/research-and-insight-type?post=703928"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/theme?post=703928"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/brand?post=703928"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/service?post=703928"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/industry?post=703928"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/partners?post=703928"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-fr\/wp-json\/wp\/v2\/content-group?post=703928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}