{"id":3258,"date":"2020-12-16T13:02:00","date_gmt":"2020-12-16T13:02:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-fr\/?post_type=press-release&#038;p=3258"},"modified":"2025-03-30T05:47:06","modified_gmt":"2025-03-30T05:47:06","slug":"lecole-by-capgemini-sassocie-avec-salesforce-et-lessec-business-school-pour-former-des-specialistes-de-lexperience-client","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/lecole-by-capgemini-sassocie-avec-salesforce-et-lessec-business-school-pour-former-des-specialistes-de-lexperience-client\/","title":{"rendered":"L\u2019Ecole by Capgemini s\u2019associe avec Salesforce et l\u2019ESSEC Business School pour former des sp\u00e9cialistes de l\u2019exp\u00e9rience client"},"content":{"rendered":"\n<p><\/p>\n\n\n\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tL\u2019Ecole by Capgemini s\u2019associe avec Salesforce et l\u2019ESSEC Business School pour former des sp\u00e9cialistes de l\u2019exp\u00e9rience client\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>d\u00e9c. 16, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2022\/11\/News-alert_LEcole-by-Capgemini_filie\u0300re-customer-experience_16-dec_vf.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">166 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/lecole-by-capgemini-sassocie-avec-salesforce-et-lessec-business-school-pour-former-des-specialistes-de-lexperience-client\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/lecole-by-capgemini-sassocie-avec-salesforce-et-lessec-business-school-pour-former-des-specialistes-de-lexperience-client\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>Paris, le 16 d\u00e9cembre 2020 \u2013 Capgemini choisit Salesforce et l\u2019ESSEC Business School<\/strong> <strong>pour la cr\u00e9ation de sa troisi\u00e8me fili\u00e8re d\u2019excellence\u00a0: \u00ab\u00a0Customer Experience\u00a0\u00bb. D\u00e9di\u00e9e \u00e0 l\u2019optimisation de l\u2019exp\u00e9rience client, elle s\u2019appuie sur les solutions du leader mondial du CRM, Salesforce et les experts de l\u2019exp\u00e9rience client de l\u2019ESSEC. Alors qu\u2019on estime que 85% des m\u00e9tiers de 2030 n\u2019existent pas encore<a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftn1\"><sup>[1]<\/sup><\/a>, cette fili\u00e8re permet aux apprenants d\u2019acc\u00e9der \u00e0 un programme de formation unique qui les m\u00e8nera vers des m\u00e9tiers d\u2019avenir.<\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>La formation continue concourt \u00e0 la mont\u00e9e en comp\u00e9tences des collaborateurs et des organisations pour mieux suivre et pr\u00e9voir, entre autres \u00e9volutions, les mutations rapides des technologies et du march\u00e9. Ainsi, chaque ann\u00e9e la formation professionnelle et l\u2019apprentissage font l\u2019objet de cr\u00e9dits budg\u00e9taires permettant de financer la mont\u00e9e en comp\u00e9tences des jeunes et des professionnels. En 2018, ce sont 4,5 milliards d\u2019euros qui ont \u00e9t\u00e9 accord\u00e9s dans ce sens par l\u2019Etat<a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftn2\">[2]<\/a>. En septembre 2020, un budget d\u00e9di\u00e9 de 300&nbsp;millions<a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftn3\">[3]<\/a> vient soutenir la formation aux m\u00e9tiers du num\u00e9rique dans le cadre du plan de relance post-Covid du gouvernement.<\/p>\n\n\n\n<p>Les entreprises font face \u00e0 une forte concurrence et un environnement d\u2019incertitude sociale et \u00e9conomique&nbsp;: elles doivent plus que jamais se rapprocher de leurs clients. L\u2019engagement, la satisfaction et la fid\u00e9lisation de ces derniers est critique pour assurer leur p\u00e9rennisation et leur d\u00e9veloppement. Or, l\u2019une des cl\u00e9s pour favoriser ce rapprochement consiste \u00e0 faire dispara\u00eetre les silos traditionnels entre les m\u00e9tiers de la relation client pour offrir une exp\u00e9rience multicanale sans couture. Cela s\u2019op\u00e8re \u00e0 travers des solutions innovantes qui favorisent des exp\u00e9riences client et collaborateur novatrices et engageantes.<\/p>\n\n\n\n<p>Ce parcours de formation d\u2019une dur\u00e9e de quatre mois conjugue th\u00e9orie et mise en pratique autour de trois axes principaux :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Comp\u00e9tence technologique : adapter les processus pour tirer le meilleur parti possible du syst\u00e8me d\u2019informations et des solutions logicielles disponibles<\/li>\n\n\n\n<li>Connaissance de soi : capitaliser sur ses comp\u00e9tences relationnelles et \u00e9motionnelles et apprendre \u00e0 valoriser ses forces.<\/li>\n\n\n\n<li>Comp\u00e9tences m\u00e9tiers : ma\u00eetriser l\u2019\u00e9cosyst\u00e8me, les enjeux et probl\u00e9matiques des m\u00e9tiers de \u00ab&nbsp;business analyst&nbsp;\u00bb et de \u00ab&nbsp;technical lead&nbsp;\u00bb afin de r\u00e9pondre aux besoins du march\u00e9.<\/li>\n<\/ol>\n\n\n\n<p>L\u2019approche p\u00e9dagogique choisie repose sur des apprentissages dynamiques, immersifs, faisant appel aux m\u00e9thodes qui ont fait leurs preuves telles que la gamification<a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftn4\">[4]<\/a>, sur la base de l\u2019outil de formation Salesforce Trailhead Par ailleurs, d\u2019un point de vue technologique, les exercices pratiques s\u2019appuieront sur la plateforme Salesforce Customer 360.<\/p>\n\n\n\n<p>Ce cursus verra une premi\u00e8re session se d\u00e9rouler de janvier \u00e0 avril 2021, se cl\u00f4turant par la remise des dipl\u00f4mes.<\/p>\n\n\n\n<p>J\u00e9r\u00f4me Sim\u00e9on, Membre du comit\u00e9 ex\u00e9cutif du groupe Capgemini et pr\u00e9sident de Capgemini en France, pr\u00e9cise :<em> \u00ab&nbsp;Les r\u00e9volutions technologiques en cours ont des implications \u00e9conomiques et soci\u00e9tales qui induisent une transformation profonde des m\u00e9tiers et des modes de travail. L\u2019Ecole by Capgemini, dont les m\u00e9tiers sont au c\u0153ur de ces mutations, propose une nouvelle mani\u00e8re de former les talents aux m\u00e9tiers \u00e0 fort potentiel. Nous sommes heureux d\u2019avoir nou\u00e9 un partenariat p\u00e9dagogique avec Salesforce et l\u2019ESSEC pour renforcer les m\u00e9tiers de l\u2019exp\u00e9rience client qui sont devenus strat\u00e9giques pour l\u2019entreprise \u00bb.<\/em><\/p>\n\n\n\n<p>\u00ab&nbsp;<em>Chez Salesforce, nous donnons la priorit\u00e9 \u00e0 la formation continue et au d\u00e9veloppement de comp\u00e9tences indispensables pour acc\u00e9l\u00e9rer la transformation digitale des entreprises en France et partout dans le monde<\/em>&nbsp;\u00bb, pr\u00e9cise&nbsp;V\u00e9ronique Marimon, Chief of Staff chez&nbsp;Salesforce France. \u00ab&nbsp;<em>Dans le cadre du partenariat nou\u00e9 avec Capgemini, nous mettons notre expertise de la relation client au service de cette initiative tripartite in\u00e9dite qui incarne pleinement les valeurs de Salesforce. Ainsi, nous aidons les apprenants \u00e0 se former aux m\u00e9tiers de demain&nbsp;: une n\u00e9cessit\u00e9 \u00e0 l\u2019heure o\u00f9 l\u2019engagement et la satisfaction client sont des sujets essentiels pour les entreprises<\/em>&nbsp;\u00bb, conclut-elle.<\/p>\n\n\n\n<p>Pour sa part, Thomas Jeanjean, Directeur G\u00e9n\u00e9ral Adjoint en charge des programmes Post-Exp\u00e9rience \u00e0 l\u2019ESSEC Business School, indique&nbsp;:<em> \u00ab&nbsp;La digitalisation de l\u2019\u00e9conomie a boulevers\u00e9 tous les m\u00e9tiers de l\u2019entreprise. Comprendre les enjeux techniques de la transformation digitale est une n\u00e9cessit\u00e9 absolue ; en ma\u00eetriser les cons\u00e9quences manag\u00e9riales et humaines est indispensable pour la r\u00e9ussir, surtout en mati\u00e8re de gestion de la relation client. C\u2019est sur la base de cette conviction que nous sommes fiers de nous engager \u00e0 vos c\u00f4t\u00e9s dans la fili\u00e8re Customer Experience de l\u2019Ecole by Capgemini !<\/em>&nbsp;\u00bb<\/p>\n\n\n\n<p><strong>\u00c0 propos de Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini est un leader mondial du conseil, de la transformation num\u00e9rique, des services technologiques et d\u2019ing\u00e9nierie. A la pointe de l\u2019innovation, le Groupe aide ses clients \u00e0 saisir l\u2019ensemble des opportunit\u00e9s que pr\u00e9sentent le cloud, le digital et les plateformes. Fort de plus de 50 ans d\u2019exp\u00e9rience et d\u2019une grande expertise des diff\u00e9rents secteurs d\u2019activit\u00e9, il accompagne les entreprises et organisations dans la r\u00e9alisation de leurs ambitions, de la d\u00e9finition de leur strat\u00e9gie \u00e0 la mise en \u0153uvre de leurs op\u00e9rations. Responsable et multiculturel, avec 265&nbsp;000 personnes dans pr\u00e8s de 50 pays, le Groupe a pour raison d\u2019\u00eatre de lib\u00e9rer les \u00e9nergies humaines par la technologie pour un avenir inclusif et durable. Avec Altran, le Groupe a r\u00e9alis\u00e9 un chiffre d\u2019affaires combin\u00e9 de 17 milliards d\u2019euros en 2019.<\/p>\n\n\n\n<p>Plus d\u2019informations sur <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftnref1\">[1]<\/a> <a href=\"https:\/\/www.delltechnologies.com\/content\/dam\/delltechnologies\/assets\/perspectives\/2030\/pdf\/SR1940_IFTFforDellTechnologies_Human-Machine_070517_readerhigh-res.pdf\">Institute for the Future for Dell Technologies, The new era of man\/machine partnerships<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftnref2\">[2]<\/a> Source <a href=\"https:\/\/fr.statista.com\/themes\/6103\/la-formation-professionnelle-en-france\/#dossierSummary__chapter1\">Statista<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftnref3\">[3]<\/a> Source&nbsp;: <a href=\"https:\/\/www.lesechos.fr\/tech-medias\/hightech\/le-numerique-obtient-un-plan-de-relance-de-7-milliards-1239127\">Les Echos<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-fr\/wp-admin\/post-new.php?post_type=news#_ftnref4\">[4]<\/a> Le terme de gamification est un n\u00e9ologisme de langue anglaise qui d\u00e9signe le fait de reprendre des m\u00e9caniques et signaux propres aux jeux, et notamment aux jeux vid\u00e9os, pour des actions ou applications qui ne sont pas \u00e0 l\u2019origine des jeux. Le but de la gamification est de rendre une action plus ludique et de favoriser l\u2019engagement de l\u2019individu qui y participe.<\/p>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Capital Markets Day 2026\u00a0: Capgemini id\u00e9alement positionn\u00e9 pour capter la pleine valeur de la r\u00e9volution de l\u2019IA agentique\" href=\"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/capital-markets-day-2026-capgemini-idealement-positionne-pour-capter-la-pleine-valeur-de-la-revolution-de-lia-agentique\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span 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href=\"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/capgemini-consolide-sa-position-dans-lia-dentreprise-avec-un-investissement-dans-openai-deployment-company\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Actualit\u00e9s du Groupe<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini consolide sa position dans l\u2019IA d\u2019entreprise avec un investissement dans l\u2019OpenAI Deployment Company<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 20, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_12_Capgemini-invests-in-the-OpenAI-Deployment-Co.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;111 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Capgemini consolide sa position dans l\u2019IA d\u2019entreprise avec un investissement dans l\u2019OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/capgemini-consolide-sa-position-dans-lia-dentreprise-avec-un-investissement-dans-openai-deployment-company\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Lire la suite Chiffre d\u2019affaires du 1er trimestre 2026\" href=\"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/chiffre-daffaires-du-1er-trimestre-2026\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Actualit\u00e9s financi\u00e8res<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Chiffre d\u2019affaires du 1er trimestre 2026<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 30, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2026\/04\/Capgemini_-_2026-04-30_-_Chiffre_d_affaires_du_1er_trimestre_2026.pdf&quot; aria-label=&quot;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;T\u00e9l\u00e9charger le communiqu\u00e9 de presse&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;237 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Lire la suite Chiffre d\u2019affaires du 1er trimestre 2026\" href=\"https:\/\/www.capgemini.com\/ca-fr\/actualites\/communiques-de-presse\/chiffre-daffaires-du-1er-trimestre-2026\/\">Lire la suite<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":336,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"f3f1632e-e73b-49e4-a421-aaa524194810\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/uploads\/sites\/21\/2022\/11\/News-alert_LEcole-by-Capgemini_filie\u0300re-customer-experience_16-dec_vf.pdf","related_resource_id":3259,"related_resource_size":"166 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