{"id":7589,"date":"2021-04-23T09:07:04","date_gmt":"2021-04-23T09:07:04","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=523071"},"modified":"2025-12-05T03:24:06","modified_gmt":"2025-12-05T03:24:06","slug":"entreprise-service-management","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/ca-fr\/services\/gestion-entreprise\/entreprise-service-management\/","title":{"rendered":"Entreprise service management"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source 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src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:53% 67%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/11\/Capgemini_Enterprise-Service-Management.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:53% 67%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Entreprise service management<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-fr\/services\/gestion-entreprise\/entreprise-service-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-fr\/services\/gestion-entreprise\/entreprise-service-management\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">L&#8217;Entreprise Service Management va bien au-del\u00e0 de l\u2019informatique. C&#8217;est aussi la num\u00e9risation et l&#8217;automatisation de fonctions connexes telles que les ressources humaines, la s\u00e9curit\u00e9, les finances et le CRM, afin de mettre l\u2019accent sur l\u2019exp\u00e9rience client de bout en bout.<\/h2><p class=\"intro-para-content\">L\u2019\u00e9mergence du cloud et des services num\u00e9riques, associ\u00e9e aux services traditionnels existants, cr\u00e9e une complexit\u00e9 dans la cha\u00eene de valeur informatique, avec l&#8217;apparition notamment de mod\u00e8les hybrides. Cette complexit\u00e9 doit \u00eatre g\u00e9r\u00e9e afin de cr\u00e9er de la valeur \u00e0 la fois pour les clients et pour l&#8217;entreprise. C\u2019est l\u00e0 que nous entrons en jeu.<br><br><\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para-video section section--info-2cols section--insights section-video \"><div class=\"bg-color video-align-left\"><div class=\"container\"><div class=\"row video-align-right\"><div class=\"col-md-12\"><div class=\"video-align-right row box box--4 box--mini\"><div class=\"col-md-1\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><div class=\"video-wrapper\"><iframe title=\"video-section\" src=\"https:\/\/www.youtube.com\/embed\/J06JhI1I7Dk?rel=0&amp;modestbranding=1&amp;playsinline=1&amp;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe><\/div><\/div><\/div><div class=\"col-md-3\"><h3 class=\"Video-title\" data-maxlength=\"34\">Centre de data nouvelle g\u00e9n\u00e9ration<\/h3><div class=\"video-info\"><p data-maxlength=\"68\">\u00c9liminer la complexit\u00e9 afin de se concentrer sur votre activit\u00e9.<\/p><\/div><\/div><div class=\"col-md-1\"><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>En appliquant des m\u00e9thodes et des principes de gouvernance SIAM, un plan structur\u00e9 pour la num\u00e9risation et l\u2019automatisation des processus en \u0153uvre entre les fonctions informatiques et les fonctions m\u00e9tier connexes peut \u00eatre mis en place pour g\u00e9rer cette complexit\u00e9 suppl\u00e9mentaire. Cela tout en \u00e9tendant les cha\u00eenes de valeur au-del\u00e0 de l\u2019informatique, jusqu&#8217;\u00e0 votre activit\u00e9.&nbsp;<\/p>\n\n\n\n<p>ServiceNow est la \u00ab plateforme des plateformes \u00bb qui int\u00e8gre ce flux, offrant une exp\u00e9rience utilisateur centr\u00e9e sur le consommateur.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Modernisez vos services pour tirer le meilleur parti de votre entreprise.<\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-how-we-do-it section section--howwedoit block-howwedoit\"><div class=\"container\"><div><div class=\"content-title\"><h2 data-maxlength=\"72\" class=\"expandable-heading-tag\">Notre expertise<\/h2><\/div><p><\/p><\/div><div class=\"section-content\">\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Digital SIAM (Service Integration and Management)<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Lib\u00e9rez tout le potentiel de votre \u00e9cosyst\u00e8me fournisseurs avec nos solutions Digital Service Integration and Management (SIAM) et obtenez la satisfaction client de bout en bout.<\/p><\/div><div class=\"expander-content\"><p>Notre offre de service peut acc\u00e9l\u00e9rer votre transformation digitale et cr\u00e9er de la valeur en fournissant un portefeuille de services dynamique, en aidant \u00e0 reprendre le contr\u00f4le des fournisseurs, en cr\u00e9ant un mod\u00e8le de fournisseur int\u00e9gr\u00e9 plug-and-play et en offrant \u00e9galement une exp\u00e9rience utilisateur moderne.<br><br>Notre savoir-faire en int\u00e9gration et gestion des services nous permet d\u2019assurer une transformation coh\u00e9rente, compl\u00e8te et continue de l\u2019\u00e9cosyst\u00e8me num\u00e9rique de l\u2019entreprise, en lui \u00e9pargnant les perturbations auxquelles elle peut \u00eatre confront\u00e9e.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><a class=\"more2\" aria-label=\"Lire la brochure link\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Brochure-Digital-SIAM.pdf\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">Lire la brochure<\/a><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Entreprise Service Management (ESM) sur NOW<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">L&#8217;excellence du service, au profit de vos clients et de votre organisation.<\/p><\/div><div class=\"expander-content\"><p>L\u2019offre ESM sur NOW de Capgemini est une offre principalement bas\u00e9e sur ServiceNow qui aide les entreprises \u00e0 am\u00e9liorer tous les processus m\u00e9tier \u00e0 tous les niveaux, y compris la gestion du service client (CSM), la gestion des services RH (HRSM), les op\u00e9rations de s\u00e9curit\u00e9 (SecOps), la finance, la gestion des services m\u00e9tier (BSM), la gestion des services informatiques (ITSM), la gestion des op\u00e9rations informatiques (ITOM) et la gestion des activit\u00e9s informatiques (ITBM).<br><br>Pourquoi sommes-nous si rapides et fiables ? Parce que nous avons un savoir-faire approfondi et une grande exp\u00e9rience des services g\u00e9r\u00e9s dans le cloud, ainsi que des alliances solides avec les principaux fournisseurs de gestion d\u2019entreprise. Et parce que nous tirons parti d\u2019une m\u00e9thodologie standardis\u00e9e et \u00e9prouv\u00e9e, de techniques d\u2019automatisation avanc\u00e9es et d\u2019acc\u00e9l\u00e9rateurs de solutions.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-howwedoit expanders\"><div class=\"box card-regulated-agreements card-howwedoit\"><div class=\"expander-box filter-box tag-active \"><div class=\"expander-title\" tabindex=\"0\" role=\"button\" aria-pressed=\"false\" aria-expanded=\"false\"><h3 class=\"expander-heading-title\">Intelligent People Operations<\/h3><\/div><div class=\"expander-subtitle\"><p class=\"small-description\">Am\u00e9liorez la valeur de votre fonction RH en offrant une exp\u00e9rience salari\u00e9 sans couture.<\/p><\/div><div class=\"expander-content\"><p>Notre offre Intelligent People Operations place vos collaborateurs au centre de votre strat\u00e9gie RH. Via l&#8217;application de prestation de services ServiceNow HR, notre solution transforme votre fonction RH en une fonction qui offre une exp\u00e9rience collaborateur am\u00e9lior\u00e9e, une r\u00e9duction des co\u00fbts, une plus grande productivit\u00e9 et une efficacit\u00e9 accrue des ressources.<\/p><div class=\"bg-color video-align-right\"><div class=\"container\"><div class=\"row video-align-left\"><div class=\"col-md-12\"><div class=\"video-align-left row box box--4 box--mini\"><div class=\"col-md-3\"><\/div><div class=\"col-md-8 box-img-wrapper\"><div class=\"video-box\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"content-more\"><a class=\"more2\" aria-label=\"En savoir plus link\" href=\"https:\/\/www.capgemini.com\/fr-fr\/services\/gestion-entreprise\/operations-entreprise-intelligentes\/intelligent-people-operations\/\" target=\"_blank\" title=\"Opens in a new window\" rel=\"noopener noreferrer\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/section>\n\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader 2f37d68f-da44-4b7e-b974-cf1aed037df5\">\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent is-style-sapphire1\">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner 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pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tNous fournissons des solutions ServiceNow de qualit\u00e9 et ax\u00e9es sur les r\u00e9sultats.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\" data-maxlength=\"24\" aria-label=\"Notre partenariat avec ServiceNow A propos Excellence du service avec ServiceNow\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\" href=\"https:\/\/www.capgemini.com\/fr-fr\/notre-groupe\/partenaires-technologiques\/servicenow\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tNotre partenariat avec ServiceNow\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> 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class=\"wp-block-cg-blocks-wrapper-partners undefined section section--partners-small\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"partner-heading\">Partenaires<\/h2><\/div><div class=\"row\">\n<div class=\"col-6 col-md-4 col-lg-2 small\">\n            <a href=\"\" class=\"partner-box-title\" aria-label=\"\">\n        <div class=\"partner-box\">\n                                                     <div class=\"partner-box-bottom\">\n                        <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-fr\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png?w=350&#038;quality=70\" alt=\"\" class=\"partner-box-logo light\">\n\n                                                        <h3 class=\"partner-title-fallback\"><\/h3>\n                            \n                    <\/div>\n                                                    <\/div>\n            <\/a>\n    <\/div>\n\n<\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019\u00e9mergence du cloud et des services num\u00e9riques, associ\u00e9e aux services traditionnels existants, cr\u00e9e une complexit\u00e9 dans la cha\u00eene de valeur informatique, avec l&#8217;apparition notamment de mod\u00e8les hybrides. Cette complexit\u00e9 doit \u00eatre g\u00e9r\u00e9e afin de cr\u00e9er de la valeur \u00e0 la fois pour les clients et pour l&#8217;entreprise. C\u2019est l\u00e0 que nous entrons en jeu.<\/p>\n","protected":false},"author":76,"featured_media":7590,"parent":7564,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3428310e-855b-46df-9309-f2e01478755b\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[104],"industry":[],"partners":[],"page-type":[274],"content-group":[],"class_list":["post-7589","page","type-page","status-publish","has-post-thumbnail","hentry","service-enterprise-management","page-type-services"],"yoast_head":"<!-- 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