{"id":7468,"date":"2021-11-19T12:07:15","date_gmt":"2021-11-19T12:07:15","guid":{"rendered":"https:\/\/www.capgemini.com\/?page_id=635726"},"modified":"2025-04-01T06:46:36","modified_gmt":"2025-04-01T06:46:36","slug":"customer-first","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/","title":{"rendered":"Customer first"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg\" class=\"desktopImage\" alt=\"\" style=\"object-fit:cover;object-position:53% 28.000000000000004%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/Capgemini_Services_Customer-First.jpg\" class=\"mobileImage\" alt=\"\" style=\"object-fit:cover;object-position:53% 28.000000000000004%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 col-lg-6\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Customer first<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"brandLogoWrapper\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Les clients vont vers les marques qu\u2019ils appr\u00e9cient, des marques qui ont un sens du devoir, qui sont innovantes, engag\u00e9es et qui donnent la priorit\u00e9 \u00e0 leurs clients.<\/h2><p class=\"intro-para-content\">Les entreprises d\u2019aujourd\u2019hui sont plus personnalis\u00e9es, plus ax\u00e9es sur les donn\u00e9es et plus pertinentes que jamais. Le succ\u00e8s commence avec vos clients. Lorsque vous savez ce que les gens veulent et ce dont ils ont besoin, vous pouvez identifier de nouveaux domaines d\u2019opportunit\u00e9s et lancer des produits, des services et des exp\u00e9riences qui changent le march\u00e9 pour r\u00e9inventer, attirer et d\u00e9velopper en permanence.<br><br>Nous incitons nos clients \u00e0 faire des choix plus audacieux gr\u00e2ce \u00e0 la cr\u00e9ativit\u00e9, la cr\u00e9ativit\u00e9 et l&#8217;analyse. Nous vous aidons \u00e0 imaginer votre futur, \u00e0 construire le business case et \u00e0 articuler le projet qui vous y conduira. En repensant votre strat\u00e9gie marketing, en am\u00e9liorant la mani\u00e8re dont vous vendez et interagissez avec les clients, et en exploitant au mieux les donn\u00e9es, nous orchestrons des exp\u00e9riences personnalis\u00e9es et diff\u00e9renciantes \u00e0 grande \u00e9chelle.<br><br>L&#8217;innovation et la conception centr\u00e9e sur l&#8217;humain de <a href=\"http:\/\/www.frog.co\" target=\"_blank\" rel=\"noreferrer noopener\">frog, part of Capgemini Invent<\/a>, combin\u00e9s \u00e0 notre exp\u00e9rience client \u00e9tendue, ainsi qu&#8217;\u00e0 notre expertise approfondie en mati\u00e8re de donn\u00e9es et de technologie, permettent de s\u00e9duire les consommateurs et de faire \u00e9voluer les march\u00e9s de mani\u00e8re unique.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-card-text-pic wrapperCardTextPic hero-bg-shape\"><div class=\"container\"><div class=\"content-title\"><h2 class=\"card-text-pic-heading\">Notre expertise<\/h2><\/div><div class=\"row\"><div class=\"col-md-12\">\n<div class=\"wp-block-cg-blocks-card-text-pic-left row card-text-pic leftCard\"><div class=\"row card-text-pic leftCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box row-nobleed\"><div class=\"col-lg-5 col-md-12 box-img-wrapper \"><a href=\"https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/reinvention-continue-entreprise\/\" aria-label=\"Lire la suite R\u00e9invention continue de l\u2019entreprise\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_Continuous-business-reinvention.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:72% 36%\" loading=\"lazy\"\/><\/picture><\/a><\/div><div class=\"col-lg-8 col-md-12 box-inner \"><a href=\"https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/reinvention-continue-entreprise\/\" aria-label=\"R\u00e9invention continue de l\u2019entreprise\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\">R\u00e9invention continue de l\u2019entreprise<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">Il arrive un moment o\u00f9 un nouvel entrant sur le march\u00e9 ou l&#8217;\u00e9volution des tendances de consommation menacent votre activit\u00e9 principale. Et, \u00e0 ce moment-l\u00e0, aucun investissement dans l&#8217;exp\u00e9rience client de votre entreprise existante ne pourra vous sauver. Vous devez agir diff\u00e9remment &#8211; vous devez remettre en question le statu quo. C&#8217;est la promesse et le principe de la r\u00e9invention continue des activit\u00e9s. Imaginer. R\u00e9alisez. D\u00e9veloppez. Soyez audacieux.<\/p><div class=\"box-bottom\"><a aria-label=\"Lire la suite R\u00e9invention continue de l\u2019entreprise\" class=\"more2\" data-maxlength=\"24\" href=\"https:\/\/www.capgemini.com\/ca-fr\/services\/customer-first\/reinvention-continue-entreprise\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">En savoir plus<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cg-blocks-card-text-pic-right row card-text-pic rightCard\"><div class=\"row card-text-pic rightCard\"><div class=\"col-md-12\"><div class=\"box--section\"><div class=\"box  row-nobleed\"><div class=\"col-lg-8 col-md-12 box-inner\"><a href=\"https:\/\/www.capgemini.com\/ca-fr\/services-customer-experience\/\" aria-label=\"Customer Experience\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><h3 class=\"titlewithLink\" data-maxlength=\"144\">Customer Experience<\/h3><\/a><p class=\"box-text\" data-maxlength=\"\">Votre exp\u00e9rience client doit transformer la relation que vous entretenez avec vos clients et instaurer une confiance qui g\u00e9n\u00e8re une valeur durable, \u00e0 la fois pour eux et pour vous. Nous prenons en compte les \u00e9motions, la sensibilit\u00e9 et l\u2019intuition pour inventer de nouvelles exp\u00e9riences. Fond\u00e9es sur une analyse rigoureuse et des technologies de pointe, elles sont aussi personnelles qu\u2019efficaces. Elles construisent des relations, interaction apr\u00e8s interaction. You. At scale<\/p><div class=\"box-bottom\"><a aria-label=\"Lire la suite Customer Experience\" class=\"more2\" data-maxlength=\"24\" href=\"https:\/\/www.capgemini.com\/ca-fr\/services-customer-experience\/\" target=\"\" rel=\"noopener noreferrer\" title=\"\">En savoir plus<\/a><\/div><\/div><div class=\"col-lg-5 col-md-12 box-img-wrapper\"><a href=\"https:\/\/www.capgemini.com\/ca-fr\/services-customer-experience\/\" aria-label=\"En savoir plus A propos Customer Experience\" tabindex=\"-1\" target=\"\" rel=\"noopener noreferrer\" title=\"\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=1000&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=500&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=1000&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=556&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg?w=556&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Capgemini_Customer-First_customer_experience.jpg\" class=\"box-img\" alt=\"\" style=\"object-fit:cover;object-position:56.00000000000001% 26%\" loading=\"lazy\"\/><\/picture><\/a><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Les entreprises d\u2019aujourd\u2019hui sont plus personnelles, plus ax\u00e9es sur les donn\u00e9es et plus pertinentes que jamais. Le succ\u00e8s commence avec vos clients.<\/p>\n","protected":false},"author":76,"featured_media":7469,"parent":7615,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[21],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"cf592206-d36d-4b56-a2c3-cf26c5326200\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/services\/customer-first\/\",\"postId\":635726,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":true,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[170],"industry":[],"partners":[],"page-type":[274],"content-group":[],"class_list":["post-7468","page","type-page","status-publish","has-post-thumbnail","hentry","service-customer-experience-customer-first","page-type-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer first | Capgemini<\/title>\n<meta name=\"description\" content=\"Les entreprises d\u2019aujourd\u2019hui sont plus personnelles, plus ax\u00e9es sur les donn\u00e9es et plus pertinentes que jamais. 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