{"id":711224,"date":"2026-03-17T06:29:19","date_gmt":"2026-03-17T06:29:19","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-fr\/?post_type=client-story&#038;p=711224"},"modified":"2026-03-17T06:34:00","modified_gmt":"2026-03-17T06:34:00","slug":"lagence-federale-pour-lemploi-allemande-automatise-les-processus-jira-avec-des-agents-ia","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-fr\/actualites\/cas-clients\/lagence-federale-pour-lemploi-allemande-automatise-les-processus-jira-avec-des-agents-ia\/","title":{"rendered":"L\u2019Agence f\u00e9d\u00e9rale pour l\u2019emploi allemande automatise les processus Jira avec des agents IA\u00a0"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Dotcom-Banner-BA-Success-Story.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Cas client<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">L\u2019Agence f\u00e9d\u00e9rale pour l\u2019emploi allemande automatise les processus Jira avec des agents IA\u00a0<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/12\/Federal-Employment-Agency-client-story-case-study.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><span>T\u00e9l\u00e9charger le cas client en anglais<\/span><span class=\"type\">397 KB pdf<\/span><\/a><\/div><\/div><\/div><div class=\"infoWrapper \"><div class=\"row\"><div class=\"col-md-4\"><span class=\"fieldName\">Client : Agence f\u00e9d\u00e9rale pour l\u2019emploi (Bundesagentur\u00a0f\u00fcr\u00a0Arbeit)\u00a0<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">R\u00e9gion : Allemagne<\/span><\/div><div class=\"col-md-4\"><span class=\"fieldName\">Secteur : public<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-fr\/?post_type=client-story&amp;p=711224\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-fr\/?post_type=client-story&amp;p=711224\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Ouvrir dans une nouvelle fen\u00eatre\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-8\"><h2 class=\"intro-para-title\">L\u2019Agence f\u00e9d\u00e9rale pour l\u2019emploi allemande et Capgemini ont d\u00e9velopp\u00e9 conjointement un syst\u00e8me\u00a0multiagents\u00a0bas\u00e9s\u00a0sur l\u2019IA pour automatiser la cr\u00e9ation de tickets Jira, ouvrant la voie \u00e0 des op\u00e9rations publiques plus intelligentes.\u00a0<\/h2><p class=\"intro-para-content\"><strong><strong>Enjeu client :\u00a0<\/strong> <\/strong>Face \u00e0 des capacit\u00e9s de personnel limit\u00e9es et \u00e0 une charge num\u00e9rique croissante, la BA\u00a0(Bundesagentur\u00a0f\u00fcr\u00a0Arbeit)\u00a0avait besoin d\u2019une solution \u00e9volutive pour traiter les tickets Jira tout en maintenant des standards de qualit\u00e9 et de confidentialit\u00e9.\u00a0<br><br><strong>Solution : <\/strong>Capgemini et la BA ont con\u00e7u un syst\u00e8me coordonn\u00e9 d\u2019agents IA sp\u00e9cialis\u00e9s qui transforme automatiquement les demandes de changement (Requests\u00a0for Change, RFC) et les r\u00e9cits utilisateur en tickets Jira, avec une supervision humaine.\u00a0<br><br><strong>B\u00e9n\u00e9fices :<\/strong><\/p><ul class=\"box-list\"><li>R\u00e9duction significative du travail manuel li\u00e9 \u00e0 la cr\u00e9ation de tickets\u00a0<\/li><li>Am\u00e9lioration de la coh\u00e9rence et de la qualit\u00e9 du contenu des tickets\u00a0<\/li><li>Mise en \u0153uvre sur site conforme aux exigences de protection des donn\u00e9es\u00a0<\/li><li>Solution \u00e9volutive avec un potentiel d\u2019application \u00e0 l\u2019ensemble de l\u2019administration publique\u00a0<\/li><li>Renforcement des capacit\u00e9s d\u2019innovation au sein de l\u2019organisation\u00a0<\/li><\/ul><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div><div class=\"article-text article-quote-text\">\n<h2 class=\"wp-block-heading\" id=\"h-construire-un-pilier-numerique\">Construire un pilier num\u00e9rique<\/h2>\n\n\n\n<p>L\u2019Agence f\u00e9d\u00e9rale pour l\u2019emploi (BA) g\u00e8re un grand nombre de processus informatiques complexes document\u00e9s via des demandes de changement (RFC) et des r\u00e9cits utilisateur. La conversion de ces RFC en tickets Jira structur\u00e9s n\u00e9cessitait traditionnellement un travail manuel important \u2014&nbsp;une t\u00e2che chronophage et n\u00e9cessitante&nbsp;de&nbsp;nombreuses&nbsp;ressources.&nbsp;Parall\u00e8lement, l\u2019agence doit garantir une qualit\u00e9 \u00e9lev\u00e9e, une coh\u00e9rence et le respect strict des exigences de protection des donn\u00e9es.&nbsp;<\/p>\n\n\n\n<p>Pour simplifier ce processus, la BA a d\u00e9cid\u00e9 de mettre en place un nouveau syst\u00e8me visant \u00e0 r\u00e9duire la d\u00e9pendance au travail manuel. Ce projet a conduit l\u2019agence \u00e0 rechercher un partenaire disposant de l\u2019expertise sectorielle et technique n\u00e9cessaire pour d\u00e9velopper et d\u00e9ployer une solution adapt\u00e9e. La BA a choisi Capgemini, qui disposait d\u2019un solide historique en transformations ax\u00e9es sur l\u2019automatisation et&nbsp;qui&nbsp;avait d\u00e9j\u00e0 collabor\u00e9 avec l\u2019agence sur de nombreuses initiatives de recherche conjointes r\u00e9ussies.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-developpement-d-un-systeme-base-sur-l-ia\">D\u00e9veloppement d\u2019un syst\u00e8me bas\u00e9 sur l\u2019IA<\/h2>\n\n\n\n<p>Apr\u00e8s avoir analys\u00e9 le contexte et les objectifs de la BA, l\u2019agence et Capgemini ont convenu de construire un syst\u00e8me coordonn\u00e9 d\u2019agents IA sp\u00e9cialis\u00e9s.&nbsp;Dans un premier temps, un agent lecteur analyse et extrait les informations pertinentes des RFC et des r\u00e9cits utilisateur.&nbsp;Ensuite, un agent planificateur d\u00e9compose la t\u00e2che en \u00e9tapes actionnables. Troisi\u00e8mement, un agent cr\u00e9ateur g\u00e9n\u00e8re un ticket Jira complet, incluant le titre, la description, la cat\u00e9gorie et les m\u00e9tadonn\u00e9es. Enfin, un agent r\u00e9viseur v\u00e9rifie la coh\u00e9rence et les doublons avant qu\u2019un humain n\u2019accorde l\u2019approbation finale, garantissant ainsi la qualit\u00e9 via une approche \u00ab&nbsp;humanintheloop&nbsp;\u00bb.&nbsp;<\/p>\n\n\n\n<p>Le syst\u00e8me a \u00e9t\u00e9 con\u00e7u pour \u00eatre \u00e9volutif et facile \u00e0 maintenir. Par exemple, des m\u00e9canismes ont \u00e9t\u00e9 mis en place pour traiter de longs documents RFC et g\u00e9rer les limites de&nbsp;tokens&nbsp;des grands mod\u00e8les de langage (LLM). La formation et l\u2019accompagnement des utilisateurs ont \u00e9galement \u00e9t\u00e9 des composantes cl\u00e9s, car la technologie seule ne suffit pas \u00e0 assurer un changement durable. Parall\u00e8lement, l\u2019approche collaborative suivie par la BA et Capgemini a permis de s\u2019assurer que la solution r\u00e9pondait aux exigences techniques et s\u2019alignait sur les besoins organisationnels et les standards du secteur public.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agents-ia-pour-la-gestion-des-tickets\">Agents IA pour la gestion des tickets<\/h2>\n\n\n\n<p>Le d\u00e9ploiement a suivi une feuille de route structur\u00e9e. Apr\u00e8s une int\u00e9gration r\u00e9ussie dans l\u2019environnement Jira local, un pilote a \u00e9t\u00e9 lanc\u00e9 aupr\u00e8s de d\u00e9partements s\u00e9lectionn\u00e9s. Les premiers r\u00e9sultats ont \u00e9t\u00e9 probants : le syst\u00e8me&nbsp;multiagents&nbsp;r\u00e9alise d\u00e9sormais automatiquement la plupart des t\u00e2ches de cr\u00e9ation de tickets. Les t\u00e2ches r\u00e9p\u00e9titives telles que le copier-coller, le reformatage et la synth\u00e8se sont prises en charge par les agents IA, qui op\u00e8rent rapidement et de mani\u00e8re fiable.&nbsp;<\/p>\n\n\n\n<p>Aujourd\u2019hui, le syst\u00e8me est enti\u00e8rement int\u00e9gr\u00e9 \u00e0 l\u2019instance Jira locale de la BA et fonctionne enti\u00e8rement sur site. Des mod\u00e8les conformes \u00e0 la protection des donn\u00e9es, tels qu\u2019Aleph Alpha,&nbsp;LLaMA&nbsp;et Mistral, sont orchestr\u00e9s via&nbsp;CrewAI, une plateforme&nbsp;Open&nbsp;Source de coordination&nbsp;multiagents. L\u2019int\u00e9gration \u00e0 l\u2019architecture informatique s\u00e9curis\u00e9e de l\u2019agence a n\u00e9cessit\u00e9 une \u00e9troite collaboration entre les \u00e9quipes op\u00e9rationnelles, s\u00e9curit\u00e9 et d\u00e9veloppement.&nbsp;<\/p>\n\n\n\n<p>Toutes les donn\u00e9es restent \u00e0 l\u2019int\u00e9rieur de l\u2019infrastructure s\u00e9curis\u00e9e de l\u2019agence, ce qui constitue une exigence essentielle pour tout d\u00e9ploiement dans le secteur public. Le syst\u00e8me ne remplace pas les humains : il les augmente en prenant en charge les t\u00e2ches monotones et chronophages. Le personnel conserve la ma\u00eetrise et peut se concentrer davantage sur la supervision, l\u2019analyse et la prise de d\u00e9cision plut\u00f4t que sur le travail routinier.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-enseignements-precieux-et-cas-d-usage-futurs\">Enseignements pr\u00e9cieux et cas d\u2019usage futurs<\/h2>\n\n\n\n<p>Les r\u00e9sultats initiaux du pilote sont tr\u00e8s prometteurs. La cr\u00e9ation automatis\u00e9e de tickets fonctionne de mani\u00e8re fluide, r\u00e9duisant significativement l\u2019effort manuel, tandis que des t\u00e2ches comme le&nbsp;copier-coller, la synth\u00e8se et le formatage sont d\u00e9sormais g\u00e9r\u00e9es par les agents IA.&nbsp;<\/p>\n\n\n\n<p>Tout aussi important, la BA a acquis une exp\u00e9rience pr\u00e9cieuse dans le d\u00e9ploiement et la gestion de syst\u00e8mes&nbsp;multiagents&nbsp;d\u2019IA dans un contexte public. Le projet constitue un mod\u00e8le pour l\u2019utilisation responsable de l\u2019IA au sein des administrations, visant \u00e0 am\u00e9liorer et non \u00e0 remplacer les capacit\u00e9s humaines.&nbsp;<\/p>\n\n\n\n<p>\u00c0 l\u2019avenir, le syst\u00e8me d\u2019agents IA s\u2019\u00e9tendra au-del\u00e0 de la gestion des tickets. Les cas d\u2019usage pr\u00e9vus incluent la classification de documents, le soutien aux flux administratifs et la communication orient\u00e9e vers les citoyens. Les bases sont pos\u00e9es pour une infrastructure IA modulaire et \u00e9volutive r\u00e9pondant \u00e0 des besoins publics concrets.&nbsp;<\/p>\n\n\n\n<p>Le partenariat avec Capgemini se poursuivra, les deux parties explorant de nouvelles opportunit\u00e9s pour \u00e9tendre, faire \u00e9voluer et int\u00e9grer de mani\u00e8re responsable l\u2019IA dans l\u2019avenir de l\u2019administration num\u00e9rique.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u00ab Avec Capgemini, nous avons trouv\u00e9 un partenaire innovant qui partage notre vision d\u2019une int\u00e9gration de l\u2019IA intelligente, s\u00e9curis\u00e9e et pragmatique. Ce projet montre comment la technologie peut \u00eatre utilis\u00e9e de mani\u00e8re significative pour renforcer nos \u00e9quipes et pr\u00e9parer l\u2019administration publique au futur. \u00bb<\/p>\n<cite>Uwe Henkel,<br>Responsable de l&#8217;Automation Center of Excellence,<br>IT System House de l\u2019Agence f\u00e9d\u00e9rale pour l\u2019emploi (BA)<\/cite><\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<section class=\"section latestStoriesBlock \"><div class=\"container\"><div class=\"contentTitle\"><h2 class=\"story-heading\">Cas clients<\/h2><\/div><div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-4 col-lg-8\">\n\t\t\t\t\t\t<div class=\"storyBox \">\n\t\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t\t<a href=\"\/ca-fr\/actualites\/cas-clients\/vnf-numerique-au-service-du-reseau-fluvial\/\" aria-label=\"Voies navigables de France met le num\u00e9rique au service de son r\u00e9seau fluvial\"  tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Visuel-VNF.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Visuel-VNF.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Visuel-VNF.webp?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Visuel-VNF.webp\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t\t<span class=\"storyTag\">Secteur public<\/span>\n\t\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"\/ca-fr\/actualites\/cas-clients\/vnf-numerique-au-service-du-reseau-fluvial\/\" aria-label=\"Voies navigables de France met le num\u00e9rique au service de son r\u00e9seau fluvial\" >\n\t\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Voies navigables de France met le num\u00e9rique au service de son r\u00e9seau fluvial<\/h3>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"col-md-8 col-lg-4\"><div class=\"row\"><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/les-tendances-du-social-en-2025\/\"  aria-label=\"Comment la num\u00e9risation acc\u00e9l\u00e9rera-t-elle la transformation des services sociaux en 2025 ?\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/02\/Capgemini-Trends-in-2025-for-Welfare_Dotcom-Banner_Option-3.png\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Secteur public<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"https:\/\/www.capgemini.com\/fr-fr\/perspectives\/blog\/les-tendances-du-social-en-2025\/\"  aria-label=\"Comment la num\u00e9risation acc\u00e9l\u00e9rera-t-elle la transformation des services sociaux en 2025 ?\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Comment la num\u00e9risation acc\u00e9l\u00e9rera-t-elle la transformation des services sociaux en 2025 ?<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><div class=\"storyBox btmSpaceThreeStory col-lg-12 col-md-6\">\n\t\t\t\t\t\t<div class=\"imageWrapper focused-image-container\">\n\t\t\t\t\t\t\t<a href=\"\/ca-fr\/secteurs\/secteur-public\/organismes-sociaux\/\"  aria-label=\"Les organismes sociaux sont confront\u00e9s \u00e0 des d\u00e9fis importants : vieillissement des populations, r\u00e9forme des politiques et demande croissante d\u2019aides sociales.\" tabindex=\"-1\">\n\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Welfare_Industry_dotcom_2880x1800px.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Welfare_Industry_dotcom_2880x1800px.webp?w=1024&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<source srcset=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Welfare_Industry_dotcom_2880x1800px.webp?w=500&#038;quality=70\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\"\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/fr-fr\/wp-content\/uploads\/sites\/6\/2025\/12\/Welfare_Industry_dotcom_2880x1800px.webp\" alt=\"\" style=\"object-position: 0% 0%; object-fit: cover;\" class=\"focused-image\" \/>\n\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"storyInfo\">\n\t\t\t\t\t\t\t<span class=\"storyTag\">Secteur public<\/span>\n\t\t\t\t\t\t\t<a class=\"storyTitle\" href=\"\/ca-fr\/secteurs\/secteur-public\/organismes-sociaux\/\"  aria-label=\"Les organismes sociaux sont confront\u00e9s \u00e0 des d\u00e9fis importants : vieillissement des populations, r\u00e9forme des politiques et demande croissante d\u2019aides sociales.\">\n\t\t\t\t\t\t\t\t<h3 class=\"story-subtitle\">Les organismes sociaux sont confront\u00e9s \u00e0 des d\u00e9fis importants : vieillissement des populations, r\u00e9forme des politiques et demande croissante d\u2019aides sociales.<\/h3>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><\/div><\/div><\/section>\n\n\n\t\t<section\n\t\t\tclass=\"section section--lifeatcap-learning section--event-slider-careerInvent \">\n\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class='career-invent-header'>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"heading col-12 col-md-8\">\n\t\t\t\t\t\t\t\t<h2>Pour aller plus loin<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"slider slider-fader f71cfa78-ffae-4c5b-89a0-36d4662f1088\">\n\t\t\t\t\t\t\t\t\t<div class=\"slider-nav-wrapper smallDevice\">\n\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\n\t\t\t\t\t\t\t\t<div class=\"slider-nav\">\n\t\t\t\t\t\t\t\t\t<button class=\"slider-prev inactive\"\n\t\t\t\t\t\t\t\t\t\taria-label=\"Curseur pr\u00e9c\u00e9dent\"><\/button>\n\t\t\t\t\t\t\t\t\t<ul class=\"slider-paginator\"><\/ul>\n\t\t\t\t\t\t\t\t\t<button class=\"slider-next \"\n\t\t\t\t\t\t\t\t\t\taria-label=\"Curseur suivant\"><\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"slider-list \">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Data et intelligence artificielle\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tData et intelligence artificielle\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"L\u2019intelligence artificielle avec l\u2019IA g\u00e9n\u00e9rative et agentique \u2013 la transformation d\u00e9terminante de notre \u00e9poque. \"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tL\u2019intelligence artificielle avec l\u2019IA g\u00e9n\u00e9rative et agentique \u2013 la transformation d\u00e9terminante de notre \u00e9poque. \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"En savoir plus A propos Data et intelligence artificielle\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Opens in new window\" tabindex=\"0\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\thref=\"\/ca-fr\/services\/data-intelligence-artificielle\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tEn savoir plus\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a> <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-md-6 col-sm-12 text-right box-img-wrapper escaper escaper-right\">\n\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=1200&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 1500px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=600&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=1200&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 992px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 768px)\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=400&amp;quality=90 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg?w=800&amp;quality=90 2x\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tmedia=\"(min-width: 0)\" \/>\n\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" class=\"box-img\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2025\/07\/CG-banner-HD-image.jpg\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"object-position: 50% 50%; object-fit: cover;\" alt=\"\" \/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- <img decoding=\"async\" class=\"box-img\" src=\"\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"\" alt=\"\"\n\t\t\t\t\t\t\t\t\t\t\/> -->\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"slide-reveal\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"slide active \">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"slide-bg-wrapper wp-block-cg-blocks-career-invent \">\n\t\t\t\t\t\t\t\t<div class=\"bgImagesection\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"container slide-info-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"col-md-6 col-sm-12 box-inner \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bgColor\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"explore-header\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"68\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Secteur public\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tSecteur public\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tclass=\"box-title \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h4 data-maxlength=\"144\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttitle=\"Le secteur public m\u00e8ne une transformation vers un futur plus num\u00e9rique et durable, tout en am\u00e9liorant la qualit\u00e9 des services.\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tstyle=\"white-space: pre-wrap;\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLe secteur public m\u00e8ne une transformation vers un futur plus num\u00e9rique et durable, tout en am\u00e9liorant la qualit\u00e9 des services.\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btnDiv\"> <a class=\"more2\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-maxlength=\"24\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\taria-label=\"En 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cr\u00e9ation de tickets Jira, ouvrant la voie \u00e0 des op\u00e9rations publiques plus intelligentes.\u00a0<\/p>\n","protected":false},"author":211,"featured_media":711225,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[179],"brand":[58],"service":[183],"industry":[199],"partners":[],"country":[407],"content-group":[],"class_list":["post-711224","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","tag-ia-et-data","brand-capgemini","service-ia-data","industry-secteur-public","country-germany"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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