{"id":697214,"date":"2026-09-24T02:27:11","date_gmt":"2026-09-24T06:27:11","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=research-and-insight&#038;p=697214"},"modified":"2026-10-01T02:28:12","modified_gmt":"2026-10-01T06:28:12","slug":"bridging-the-gap-between-servicenow-potential-and-reality","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","title":{"rendered":"Bridging the gap between ServiceNow potential and reality"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-web-banner-2-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 36%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Bridging the gap between ServiceNow potential and reality<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-PoV-1-2026.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download PoV<\/span><span class=\"type\">741 KB pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1244146\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?post_type=research-and-insight&amp;p=1244146\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<h2 id=\"h-servicenow-promises-to-transform-enterprise-productivity-yet-many-organizations-still-struggle-to-convert-platform-investment-into-measurable-value\" class=\"wp-block-heading\">ServiceNow promises to transform enterprise productivity, yet many organizations still struggle to convert platform investment into measurable value.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This point of view examines the strategic, operational, and technical barriers that keep ServiceNow deployed tactically rather than embraced as an enterprise-wide innovation platform. It highlights how fragmented governance, legacy complexity, limited adoption, and skills gaps constrain progress, while AI, automation, connected data, and adaptive workflows create a compelling path forward.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how a dedicated ServiceNow Center of Excellence and Innovation can align strategy with execution, accelerate value realization, reduce complexity, and build an agile, intelligent, experience-led enterprise ready for the future.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/09\/APIM-PoV-1-2026.pdf\">Download our PoV<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\" section section--expert-slider wrapper-people-slider wp-block-cg-blocks-wrapper-people-slider\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 data-maxlength=\"34\" class=\"people-heading-title\">Meet our expert<\/h2><\/div><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/05\/Szymon-Rutkowski-Enterprise-Service-Management-CIS____.jpg\" alt=\"Szymon Rutkowski\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/szymon-rutkowski-itil\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Szymon Rutkowski<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Enterprise Service Management Portfolio<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/szymon-rutkowski-itil\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Szymon Rutkowski is an offer owner within ESM portfolio, helping enterprises modernize service operations across complex, multi supplier environments. He leads market strategy, product roadmap, and value realization for platform enabled enterprise service management solutions, aligning governance, delivery, and customer outcomes. Szymon partners with cross functional teams to streamline processes, enhance user experience, and accelerate digital transformation, bringing a pragmatic, data driven approach that turns strategy into measurable impact for clients across industries and geographies.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider-previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider-next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow promises to transform enterprise productivity, yet many organizations still struggle to convert platform investment into measurable value.<\/p>\n","protected":false},"author":440,"featured_media":697215,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[{\"uuid\":\"0dd04b4d-8f07-45fb-8ba0-18b595f926b9\",\"blogId\":\"17\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/ca-en\/\",\"postLink\":\"https:\/\/www.capgemini.com\/ca-en\/research-and-insight\/bridging-the-gap-between-servicenow-potential-and-reality\/\",\"postId\":697214,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"},{\"uuid\":\"58fad043-939b-449d-82cc-2a3814063a71\",\"blogId\":\"1\",\"domain\":\"www.capgemini.com\",\"sitePath\":\"\/\",\"postLink\":\"https:\/\/www.capgemini.com\/research-and-insight\/bridging-the-gap-between-servicenow-potential-and-reality\/\",\"postId\":1244146,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false,\"hreflang\":\"\",\"link\":\"\"}]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":"{\"x\":0.49,\"y\":0.42}"},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-697214","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bridging the gap between ServiceNow potential and reality - Capgemini Canada - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bridging the gap between ServiceNow potential and reality\" \/>\n<meta property=\"og:description\" content=\"ServiceNow promises to transform enterprise productivity, yet many organizations still struggle to convert platform investment into measurable value.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Canada - English\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-01T06:28:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/\",\"name\":\"Bridging the gap between ServiceNow potential and reality - Capgemini Canada - English\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/wp-content\\\/uploads\\\/sites\\\/17\\\/2026\\\/10\\\/APIM-web-banner-2-1.jpg\",\"datePublished\":\"2026-09-24T06:27:11+00:00\",\"dateModified\":\"2026-10-01T06:27:11+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/wp-content\\\/uploads\\\/sites\\\/17\\\/2026\\\/10\\\/APIM-web-banner-2-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/wp-content\\\/uploads\\\/sites\\\/17\\\/2026\\\/10\\\/APIM-web-banner-2-1.jpg\",\"width\":2881,\"height\":1801},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/insights\\\/research-library\\\/bridging-the-gap-between-servicenow-potential-and-reality\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Bridging the gap between ServiceNow potential and reality\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/#website\",\"url\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/\",\"name\":\"Capgemini Canada - English\",\"description\":\"Capgemini Canada - English\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capgemini.com\\\/ca-en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Bridging the gap between ServiceNow potential and reality - Capgemini Canada - English","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","og_locale":"en_US","og_type":"article","og_title":"Bridging the gap between ServiceNow potential and reality","og_description":"ServiceNow promises to transform enterprise productivity, yet many organizations still struggle to convert platform investment into measurable value.","og_url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","og_site_name":"Capgemini Canada - English","article_modified_time":"2026-10-01T06:28:12+00:00","twitter_card":"summary_large_image","twitter_image":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","name":"Bridging the gap between ServiceNow potential and reality - Capgemini Canada - English","isPartOf":{"@id":"https:\/\/www.capgemini.com\/ca-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","datePublished":"2026-09-24T06:27:11+00:00","dateModified":"2026-10-01T06:27:11+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/#primaryimage","url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","contentUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","width":2881,"height":1801},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/ca-en\/"},{"@type":"ListItem","position":2,"name":"Bridging the gap between ServiceNow potential and reality"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/ca-en\/#website","url":"https:\/\/www.capgemini.com\/ca-en\/","name":"Capgemini Canada - English","description":"Capgemini Canada - English","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/ca-en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"theme_term_info":[],"industry_term_info":[],"services_term_info":[],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Bridging the gap between ServiceNow potential and reality","url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Canada - English","logo":""},"keywords":[],"dateCreated":"2026-09-24T06:27:11Z","datePublished":"2026-09-24T06:27:11Z","dateModified":"2026-10-01T06:28:12Z"},"rendered":"<meta name=\"parsely-title\" content=\"Bridging the gap between ServiceNow potential and reality\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/bridging-the-gap-between-servicenow-potential-and-reality\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2026-09-24T06:27:11Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Canada - English","distributor_original_site_url":"https:\/\/www.capgemini.com\/ca-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2026\/10\/APIM-web-banner-2-1.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/697214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/users\/440"}],"version-history":[{"count":1,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/697214\/revisions"}],"predecessor-version":[{"id":697216,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/697214\/revisions\/697216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/media\/697215"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/media?parent=697214"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/tags?post=697214"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight-type?post=697214"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/theme?post=697214"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/brand?post=697214"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/service?post=697214"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/industry?post=697214"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/partners?post=697214"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/content-group?post=697214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}