{"id":625778,"date":"2021-10-01T07:58:30","date_gmt":"2021-10-01T07:58:30","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=630018"},"modified":"2025-04-08T01:49:49","modified_gmt":"2025-04-08T05:49:49","slug":"b2b-digital-telco-operator-observatory","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/b2b-digital-telco-operator-observatory\/","title":{"rendered":"B2B digital telco operator observatory: Real-world stories of operators who are embracing digital technology to transform"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_CRI_B2B-DIGITAL-TELCO-OPERATOR-OBSERVATORY-1.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">B2B digital telco operator observatory<\/h1><\/div><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro pt48\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/b2b-digital-telco-operator-observatory\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/b2b-digital-telco-operator-observatory\/&amp;text=B2B digital telco operator observatory: Real-world stories of operators who are embracing digital technology to transform\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/b2b-digital-telco-operator-observatory\/&amp;text=B2B digital telco operator observatory: Real-world stories of operators who are embracing digital technology to transform\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">For B2B telco operators, the future hinges on the ability to transform from a communications services provider (CSP) to a digital services provider (DSP).<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Today\u2019s enterprise telco clients expect fast and efficient digital services as well as a personalized experience and customized offerings. In order to deliver, B2B telco operators must invest in the digital services and capabilities that will enable them to embrace new business models, improve innovation, and quickly launch new services to the enterprise customers.<\/p>\n\n\n\n<p>Capgemini\u2019s recently released <strong>B2B Digital Telco Operator Observatory<\/strong> highlights the success of some of the world\u2019s leading B2B operators as they embrace the role of DSP. In this Observatory, we explore enterprise customers\u2019 need for advanced information and communications technology (ICT) services, enhanced cloud communication capabilities, and new digital tools to improve coordination with the operator and enable the organization to serve a rapidly changing market \u2013 a need made even more urgent due to an acceleration of trends by COVID-19.<\/p>\n\n\n\n<p>The Observatory presents real-world success stories of how these operators are leveraging digital technology to transform their portfolios, create a digital-first omni-channel experience, increase operational stability and efficiency, and reimagine their go-to-market strategy. Some examples include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A leading Nordic operator that <strong>reduced sales lead time by 70%<\/strong> and radically improved the customer experience through a single-frame sales agreement. Learn more about Telia Sweden B2B Sales Transformation and how they improved customer experience and sales efficiency in our recent <strong>webinar<\/strong> (<a href=\"https:\/\/www.salesforce.com\/uk\/form\/event\/webinars\/salesforce-webinar-2827471\/?d=7013y000002UgW7AAK&amp;nc=7013y000002lPjcAAE&amp;ban=NL_Capgemini&amp;utm_source=Capgemini&amp;utm_campaign=native&amp;utm_medium=partner\">register to watch on-demand here<\/a>).<\/li>\n\n\n\n<li><\/li>\n\n\n\n<li>A leading European operator that <strong>transformed their portfolio<\/strong> to include a new set of well-packaged ICT offerings, supported by enhanced digital capabilities<\/li>\n\n\n\n<li><\/li>\n\n\n\n<li>A North American operator that <strong>decreased order cycle time by 55%<\/strong> and significantly improved customer satisfaction through a 360-degree customer view<\/li>\n\n\n\n<li><\/li>\n\n\n\n<li>A major APAC operator that <strong>increased and accelerated customer conversion<\/strong> through harmonized and streamlined lead-to-cash process transformation.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Capgemini &amp; Salesforce B2B Digital Telco Observatory\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/DOAO8m-XQzk?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>In cooperation with Salesforce <a href=\"mailto:jpierron@salesforce.com\">Jean-Marie Pierron<\/a>, VP Industries Customer Strategy, and <a href=\"mailto:bdurand@salesforce.com\">Bastien Durand<\/a>, Comms &amp; Media Business Development Lead EMEA.<\/p>\n\n\n\n<p>To learn more about these projects, as well as other exciting and compelling case studies, please contact <a href=\"https:\/\/www.capgemini.com\/experts\/media-entertainment\/fredrik-gunnarsson\/\">Fredrik Gunnarsson,<\/a> Vice President, Capgemini Invent or complete the following form to <strong>receive a copy of Capgemini\u2019s B2B Telco Operator Observatory.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-cg-blocks-autocloud-form undefined autocloudform\"><div class=\"section--autoCloud-form\"><div class=\"wrapperAutoCloudSection\" id=\"linkToForm\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-lg-6 left-img align-self-center escaper-left\"><div class=\"carWheelImgWrapper\"><img decoding=\"async\" src=\"null?w=800&amp;quality=90\" class=\"box-img\" alt=\"\" style=\"object-position:50% 50%\" loading=\"lazy\" \/><\/div><\/div><div class=\"  col-md-12\"><div class=\"autoCloudForm\">\n\t\t<div class=\"mf_forms__container \">\n\t\t\t\t\t\t\t\t<form id=\"mf_form_527526_3825870645\" class=\"mf_form__form row needs-validation\" action=\"\" method=\"post\" enctype=\"multipart\/form-data\" data-nosnippet>\n\n\t\t\t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" data-validate=\"number\" class=\"mf_form__id\" value=\"527526\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"form_title\" class=\"mf_form__title\" value=\"helen-ristov-e1595149219576-2\" \/>\n\t\t\t\t<input type=\"hidden\" name=\"wp_rest_nonce\" class=\"mf_form__wp_rest_nonce\" value=\"c761b96a25\" \/>\n\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_conditional_logic\" class=\"mf_form__title conditional_logic\" value=\"\" \/>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" name=\"mf_form_fields_country_dpo_field\" class=\"mf_form__title conditional_logic mf_form_fields_country_dpo_field\" value=\"\" \/>\n\n\t\t\t\t<!-- Anti-spam field -->\n\t\t\t\t<input type=\"text\" \n\t\t\t\t\tname=\"website_url\" \n\t\t\t\t\tclass=\"mf_field__url\" \n\t\t\t\t\tautocomplete=\"off\"\n\t\t\t\t\ttabindex=\"-1\"\n\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\tstyle=\"position:absolute;left:-9999px;width:1px;height:1px;opacity:0;pointer-events:none;\" \n\t\t\t\t\/>\n\t\t\t<\/form>\n\n\t\t\t<div class=\"mf_form__success\" tabindex=\"0\" role=\"alert\">\n\t\t\t\t\t\t\t\t<p>Thank You! We have received your form submission.\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"mf_form__errors\">\n\t\t\t\t<p>We are sorry, the form submission failed. Please try again.<\/p>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t<script>\n\t\t\twindow.MF_CONFIG527526 = {\"527526\":{\"errors\":[],\"redirect\":\"\"}};\n\t\t<\/script>\n\t\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>For B2B telco operators, the future hinges on the ability to transform from a communications services provider (CSP) to a digital services<\/p>\n","protected":false},"author":33,"featured_media":625779,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"73e2d11e-9208-4d41-931f-dae5cdad059b\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":300,"primary_term":"Telco","featured_focal_points":""},"tags":[],"research-and-insight-type":[288],"theme":[300],"brand":[],"service":[],"industry":[97],"partners":[],"content-group":[],"class_list":["post-625778","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","theme-telco","industry-telecoms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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