{"id":625729,"date":"2021-10-06T11:45:01","date_gmt":"2021-10-06T11:45:01","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=631072"},"modified":"2025-04-08T01:41:54","modified_gmt":"2025-04-08T05:41:54","slug":"top-trends-in-capital-markets-2020","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/top-trends-in-capital-markets-2020\/","title":{"rendered":"Top trends in capital markets 2020: Download the report"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/10\/Capgemini_Capital-Markets_TOP-TRENDS-IN-CAPITAL-MARKETS-2020.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Top trends in capital markets 2020<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Drawing from intelligent automation, data-driven compliance and deep customer insights, the future of capital markets is taking shape. This report aims to understand and analyze the top trends in the Capital Markets this year and beyond.<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2021\/09\/Capital_Market_Trends_2020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">698 KB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>A host of regulatory changes were introduced globally in 2019 to bring about greater transparency in the capital markets industry. Regulatory changes are forcing capital markets to innovate and undertake initiatives to ensure cost-effective and efficient compliance. Capital market firms are moving to data-driven compliance to ensure standards in the use, distribution, and protection of valuable customer data. Customer engagement and satisfaction have been a burning issue for the industry for quite some time. Firms are under pressure to improve customer service, especially within today\u2019s competitive landscape. Therefore, capital market participants are adopting artificial intelligence (AI) to drive intelligent solutions to streamline and optimize current operational processes. Firms must understand customers\u2019 demands and generate insights to anticipate needs and enhance satisfaction. Deep customer insights will enable firms to develop products with strong value propositions based on information generated via analysis of vast amounts of data.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Drawing from intelligent automation, data-driven compliance and deep customer insights, the future of capital markets is taking shape.<\/p>\n","protected":false},"author":34,"featured_media":625730,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"e469f9d4-501b-48c2-8d51-41cccd1fadb1\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[288,295],"theme":[],"brand":[],"service":[],"industry":[242,474],"partners":[],"content-group":[],"class_list":["post-625729","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","research-and-insight-type-financial-services-reports","industry-banking-capital-markets","industry-financial-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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