{"id":625691,"date":"2021-11-16T16:54:00","date_gmt":"2021-11-16T16:54:00","guid":{"rendered":"https:\/\/www.capgemini.com\/?post_type=research-and-insight&#038;p=683042"},"modified":"2025-04-08T01:35:36","modified_gmt":"2025-04-08T05:35:36","slug":"connected-services-health-check-re-energizing-your-portfolio","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/connected-services-health-check-re-energizing-your-portfolio\/","title":{"rendered":"Connected services health check: Re-energizing your portfolio"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/04\/various-smart-home-devices-2021-09-02-15-09-35-utc.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:48% 70%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><div class=\"brandInfo\"><div class=\"brandLogo\"><img decoding=\"async\" loading=\"lazy\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/capgemini-invent.svg\" alt=\"capgemini-invent\"\/><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Connected services health check: Re-energizing your portfolio<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Can you hear the noise? Your customers, regardless if B2C or B2B, are clamoring for the always-on, always-there digital services that are increasingly linked to the physical products they\u2019re buying.<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Connected-Services-Health-Check-Re-energizing-Your-Portfolio-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download &#8211; PoV<\/span><span class=\"type\">2 MB  pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>And more and more companies are connecting their products to offer new business models and digital services. However, many of them struggle to realize the benefits they initially hoped for.<\/p>\n\n\n\n<p>Research shows that this is mainly due to two shortcomings: First, companies face difficulties with \u2018what\u2019 they offer, e.g., finding the right offering customers are willing to pay for; Second, they face challenges in \u2018how\u2019 to offer, e.g., finding the right channels through which to sell and deliver services.<\/p>\n\n\n\n<p>To address these problems, we present a framework in this Point-of-view that helps companies easily identify why specific services are falling behind expectations, and how to turn this situation around. Find out more by downloading our PoV.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Connected-Services-Health-Check-Re-energizing-Your-Portfolio-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Download the PoV<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<p><!-- \/wp:post-content --><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":55,"featured_media":625692,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3c2be4d2-32bd-442f-98a4-ebeeacb6905b\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[85],"theme":[],"brand":[236],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-625691","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-point-of-view","brand-capgemini-invent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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