{"id":558097,"date":"2022-01-05T08:08:00","date_gmt":"2022-01-05T08:08:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=research-and-insight&#038;p=558097"},"modified":"2025-04-08T01:17:10","modified_gmt":"2025-04-08T05:17:10","slug":"delivering-consistency-requires-a-framework","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","title":{"rendered":"Delivering consistency requires a framework"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Delivering consistency requires a framework<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Addressing the challenges requires a framework spanning processes, people, data, and applications \u2013 all carefully orchestrated to optimize performance across all routes to market to ensure customers are delighted no matter the channel.<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Challenges in delivering an exceptional customer experience consistently, through each market channel, come from all aspects of a business: soft (organization, processes, culture) and hard (systems, people, other resources). Addressing the challenges must encompass all soft and hard aspects and require process, organizational and cultural change as well as infrastructure investments.<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p><strong>Requirements: <\/strong>It starts with deliberate, conscious decision-making on what should be the customer experience delivered across customer segments and channels. Putting the customer at the heart of every operation is a given, but it is never as simple as just that. Companies strive to achieve the optimum customer experience within constraints and variables that drive increased overall costs. Ultimately, it demands bringing several channels to a common denominator, managing the number of operational and product variants, using the various channels as \u201ccorrection valves\u201d to balance overall demand and supply, and at the same time deriving what is best in each channel.<\/p>\n\n\n\n<p><strong>Resources:&nbsp;<\/strong>Defining the optimum balance between customer experience and operational cost will also highlight the talent and skills required to achieve excellence across all disciplines, from the initial customer engagement to managing the deep tiers of supply. Streamlining channels and fulfillment options results from functional omnichannel rethinking and reengineering, requiring methodology, skilled resources, and tools. Very few companies have these in-house. It is not their core competency, nor should it be. A natural solution is to adopt a standardized, proven and repeatable approach, one example being the <a href=\"https:\/\/www.capgemini.com\/2021\/11\/integrated-operations-transforming-the-supply-chain\/\">Capgemini Industrialized Operations Platform<\/a>, already tested and trusted by many clients.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/4\/2022\/01\/CAPGEMINI-INDUSTRIALIZED-OPERATIONS-PLATFORM-\u2013-AN-APPROACH-TO-SUPPLY-CHAIN-AND-MANUFACTURING-OPERATIONS-TRANSFORMATION.jpg\" alt=\"\" class=\"wp-image-550838\"\/><\/figure>\n\n\n\n<p><strong>Processes:&nbsp;<\/strong>Process transformation and standardization \u2013 supported by the right people \u2013 is only one side of what is required to ensure omnichannel performance optimization. A solid understanding of demand, supply, and engagement within each upstream and downstream supply chain tier can highlight the necessary changes in processes and organizational structures. Real optimization \u2013 whether for customer experience or any other combination of corporate goals \u2013 is only possible based on the knowledge of what the customers want and what the company can deliver in an economically feasible way. Brands can build this understanding by securing access to decision-grade data from all channels.<\/p>\n\n\n\n<p><strong>Data:&nbsp;<\/strong>The necessary decision-grade data spans several areas: inventory, sales, forecasts, demand, supply, logistics, and external influencing factors across all distribution and fulfillment channels.<\/p>\n\n\n\n<p>The right data provides in-depth visibility into inventory across all tiers of distribution for each channel, including outsourced channels. This includes tier 1 inventory, regional distribution centers, and even store-level inventory, as well as all stock at a retail store\u2019s multiple tiers of resellers.<\/p>\n\n\n\n<p>The logical extension to channel inventory data is gaining inventory visibility across the multiple tiers of logistics and supply. Knowledge of supplier inventories is the first step in quickly shifting between providers when supply is constrained. Visibility into products and parts in transit simplifies fulfillment decisions.<\/p>\n\n\n\n<p><strong>Applications:&nbsp;<\/strong>Overall, inventory visibility at the finished product and part level, combined with demand data across all market routes, is great but delivers little value without insights to drive the followup. Data leads to insight, which leads to action.<\/p>\n\n\n\n<p>Adopting the most efficient and scalable application as the standard to automate order intake and return operations for all channels is essential, although inward-focused and therefore not enough of a driving force for complete optimization of processes or performance. Optimizing omnichannel performance requires advanced applications with embedded analytics and AI, spanning the end-to-end supply chain via seamless integration.<\/p>\n\n\n\n<p>Analytics provide a deep understanding of threats and opportunities to improve customer experience and corporate performance. AI embedded into collaborative applications that reach beyond the enterprise boundaries can interpret and trigger action on the data.<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>    &lt;div class=\"row\"&gt;\n        &lt;div class=\"col-12 text-center\"&gt;\n            &lt;a href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/03\/Optimizing-Omnichannel-Performance-Capgemini.pdf\" id=\"btn-1641390211053\" class=\"section__button btn-general\" target=\"_self\"&gt;Download factsheet&lt;\/a&gt;\n        &lt;\/div&gt;\n    &lt;\/div&gt;<\/code><\/pre>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":103,"featured_media":558099,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"be54bb3c-a368-4d2b-a23c-93dc406acba8\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":0,"primary_term":"","featured_focal_points":""},"tags":[],"research-and-insight-type":[],"theme":[],"brand":[],"service":[],"industry":[],"partners":[],"content-group":[],"class_list":["post-558097","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivering consistency requires a framework - Capgemini Canada - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering consistency requires a framework\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Canada - English\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-08T05:17:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1201\" \/>\n\t<meta property=\"og:image:height\" content=\"351\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\",\"url\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\",\"name\":\"Delivering consistency requires a framework - Capgemini Canada - English\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg\",\"datePublished\":\"2022-01-05T08:08:00+00:00\",\"dateModified\":\"2025-04-08T05:17:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage\",\"url\":\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg\",\"contentUrl\":\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg\",\"width\":1201,\"height\":351},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/ca-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Research &amp; insights\",\"item\":\"https:\/\/www.capgemini.com\/ca-en\/research-and-insight\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Delivering consistency requires a framework\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/ca-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/ca-en\/\",\"name\":\"Capgemini Canada - English\",\"description\":\"Capgemini Canada - English\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/ca-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Delivering consistency requires a framework - Capgemini Canada - English","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","og_locale":"en_US","og_type":"article","og_title":"Delivering consistency requires a framework","og_url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","og_site_name":"Capgemini Canada - English","article_modified_time":"2025-04-08T05:17:10+00:00","og_image":[{"width":1201,"height":351,"url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","name":"Delivering consistency requires a framework - Capgemini Canada - English","isPartOf":{"@id":"https:\/\/www.capgemini.com\/ca-en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage"},"image":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","datePublished":"2022-01-05T08:08:00+00:00","dateModified":"2025-04-08T05:17:10+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#primaryimage","url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","contentUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","width":1201,"height":351},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/ca-en\/"},{"@type":"ListItem","position":2,"name":"Research &amp; insights","item":"https:\/\/www.capgemini.com\/ca-en\/research-and-insight\/"},{"@type":"ListItem","position":3,"name":"Delivering consistency requires a framework"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/ca-en\/#website","url":"https:\/\/www.capgemini.com\/ca-en\/","name":"Capgemini Canada - English","description":"Capgemini Canada - English","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/ca-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"theme_term_info":[],"industry_term_info":[],"services_term_info":[],"partners_term_info":[],"brand_term_info":[],"brand_term":[],"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Delivering consistency requires a framework","url":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/"},"thumbnailUrl":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg?w=150&h=150&crop=1","image":{"@type":"ImageObject","url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg"},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Canada - English","logo":""},"keywords":[],"dateCreated":"2022-01-05T08:08:00Z","datePublished":"2022-01-05T08:08:00Z","dateModified":"2025-04-08T05:17:10Z"},"rendered":"<meta name=\"parsely-title\" content=\"Delivering consistency requires a framework\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/ca-en\/insights\/research-library\/delivering-consistency-requires-a-framework\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-image-url\" content=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg?w=150&amp;h=150&amp;crop=1\" \/>\n<meta name=\"parsely-pub-date\" content=\"2022-01-05T08:08:00Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","featured_image_alt":"","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Canada - English","distributor_original_site_url":"https:\/\/www.capgemini.com\/ca-en","push-errors":false,"tag_names":[],"featured_image_url":"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/17\/2022\/05\/Omnichannel-Delivering-consistency-requires-a-framework-1.jpg","_links":{"self":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/558097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight"}],"about":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/types\/research-and-insight"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/users\/103"}],"version-history":[{"count":5,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/558097\/revisions"}],"predecessor-version":[{"id":681478,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight\/558097\/revisions\/681478"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/media\/558099"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/media?parent=558097"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/tags?post=558097"},{"taxonomy":"research-and-insight-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/research-and-insight-type?post=558097"},{"taxonomy":"theme","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/theme?post=558097"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/brand?post=558097"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/service?post=558097"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/industry?post=558097"},{"taxonomy":"partners","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/partners?post=558097"},{"taxonomy":"content-group","embeddable":true,"href":"https:\/\/www.capgemini.com\/ca-en\/wp-json\/wp\/v2\/content-group?post=558097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}