{"id":562205,"date":"2020-08-27T16:18:00","date_gmt":"2020-08-27T16:18:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=press-release&#038;p=562205"},"modified":"2025-04-03T11:32:08","modified_gmt":"2025-04-03T15:32:08","slug":"capgemini-marks-the-go-live-of-tokyo-chemical-industrys-digital-storefront-created-to-enhance-the-b2b-customer-experience-in-20-countries","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-marks-the-go-live-of-tokyo-chemical-industrys-digital-storefront-created-to-enhance-the-b2b-customer-experience-in-20-countries\/","title":{"rendered":"Capgemini marks the go-live of Tokyo Chemical Industry\u2019s digital storefront, created to enhance the B2B customer experience in 20 countries"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini marks the go-live of Tokyo Chemical Industry\u2019s digital storefront, created to enhance the B2B customer experience in 20 countries\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Aug 27, 2020<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/2020_08_27_Capgemini-TCI_Implementation-News-Alert_NA.docx\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">70 KB  vnd.openxmlformats-officedocument.wordprocessingml.document<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-marks-the-go-live-of-tokyo-chemical-industrys-digital-storefront-created-to-enhance-the-b2b-customer-experience-in-20-countries\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-marks-the-go-live-of-tokyo-chemical-industrys-digital-storefront-created-to-enhance-the-b2b-customer-experience-in-20-countries\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><strong>New York \u2013 August 27, 2020 \u2013<\/strong> <a href=\"https:\/\/www.capgemini.com\/\"><strong>Capgemini<\/strong><\/a><strong> today announced the go live of an online global digital storefront that it has created for <\/strong><a href=\"https:\/\/www.tcichemicals.com\/\"><strong>Tokyo Chemical Industry (TCI)<\/strong><\/a><strong>, a leading manufacturer of specialty organic chemicals for research and development. Built on the <\/strong><a href=\"https:\/\/www.capgemini.com\/ca-en\/service\/sap-customer-experience\/\"><strong>SAP\u00ae Commerce Cloud<\/strong><\/a><strong> solution, the new site provides TCI with a global footprint and digital customer platform able to support operations in 20 countries, nine languages and currencies, across eight independent regional websites.<\/strong><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Founded in Japan over 70 years ago, TCI partnered with Capgemini because of its strategic digital transformation capabilities within its <a href=\"https:\/\/www.capgemini.com\/service\/digital-services\/customer-experience\/\">Digital Customer Experience (DCX) practice<\/a>. The new TCIchemicals.com site now replaces a legacy commerce platform that could no longer support the needs of its growing international business.<\/p>\n<\/blockquote>\n\n\n\n<p>Capgemini\u2019s DCX practice implemented SAP Commerce Cloud to help TCI create a more intuitive and personalized B2B customer experience across channels. The team also integrated SAP Commerce Cloud with SAP S\/4HANA\u00ae, utilizing the SAP Cloud Platform Integration service, for a completely digital front- to back-office solution. Through this new integrated technology, the site can smoothly align pricing and tax information, enable different site features that vary by country, and replicate offline orders for full visibility.<\/p>\n\n\n\n<p>TCI has a large product catalog, and complex search and pricing rules that vary by customer and country. Capgemini specialists well-versed in&nbsp; <a href=\"https:\/\/www.capgemini.com\/service\/sap-customer-experience\/\">SAP Customer Experience<\/a> solutions developed extensive site search capabilities heavily customized for the chemicals industry. This new sorting functionality better enables chemists and scientific professionals to find relevant products quickly.<\/p>\n\n\n\n<p><em>\u201cTCI knows an end-to-end digital customer journey is essential in today\u2019s experience economy. By working together, Capgemini has built an innovative, customer-centric solution that is already delivering value at scale for TCI,\u201d <\/em>said Jonathan Brassington, Head of Digital Customer Experience, Capgemini in North America<em>. \u201cWe look forward to new iterations of this engagement and helping TCI achieve commerce excellence.\u201d<\/em><\/p>\n\n\n\n<p>Capgemini partners with SAP to bring innovation and transformation to organizations across industries and regions. As a global SAP partner, Capgemini is one of the world\u2019s largest and most experienced SAP systems integrators, with more than 18,000 SAP practitioners worldwide and over 40 years of experience.<\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients\u2019 opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of \u20ac17billion.<\/p>\n\n\n\n<p>Visit us at <a href=\"http:\/\/www.capgemini.com\/#_blank\">www.capgemini.com<\/a>. <em>People matter, results count.<\/em><\/p>\n\n\n\n<p>SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. Please see&nbsp;<a href=\"http:\/\/www.sap.com\/trademark\">http:\/\/www.sap.com\/trademark<\/a>&nbsp;for additional trademark information and notices.<\/p>\n\n\n\n<p><strong>Press contact:<\/strong><br><em>Julia Zimmerman<\/em><br><em>Tel.: <\/em><em>847-922-7951<\/em><br><em>Email: <\/em><a href=\"mailto:Julia.Zimmerman@capgemini.com\"><em>Julia.Zimmerman@capgemini.com<\/em><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini joins forces with OpenAI to accelerate new era of AI-powered enterprise transformation with Frontier Alliance\" 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