{"id":561649,"date":"2021-09-15T13:31:00","date_gmt":"2021-09-15T13:31:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=press-release&#038;p=561649"},"modified":"2025-04-03T10:35:30","modified_gmt":"2025-04-03T14:35:30","slug":"capgemini-named-a-leader-in-the-us-isg-provider-lens-retail-software-and-services-report","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-named-a-leader-in-the-us-isg-provider-lens-retail-software-and-services-report\/","title":{"rendered":"Capgemini named a Leader in the US ISG Provider Lens\u2122 Retail Software and Services Report"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini named a Leader in the US ISG Provider Lens\u2122 Retail Software and Services Report\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p><\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Sep 15, 2021<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2022\/05\/Capgemini_ISG_Retail_Ranking_Final.9.13.docx\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">67 KB  vnd.openxmlformats-officedocument.wordprocessingml.document<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-named-a-leader-in-the-us-isg-provider-lens-retail-software-and-services-report\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-named-a-leader-in-the-us-isg-provider-lens-retail-software-and-services-report\/\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\"><em>Recognized for its retail transformation, platform migration and managed services capabilities<\/em><\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>New York \u2013 September 15, 2021 \u2013 <\/strong><a href=\"https:\/\/www.capgemini.com\/ca-en\/\"><strong>Capgemini<\/strong><\/a><strong> today announced that it has been named a Leader by advisory firm <\/strong><a href=\"https:\/\/isg-one.com\/\"><strong>ISG<\/strong><\/a><strong> in its US <\/strong><a href=\"https:\/\/research.isg-one.com\/reportaction\/Quadrant-RSS-US-2021\/Marketing\"><strong>Provider Lens\u2122 Retail Software and Services Report<\/strong><\/a><strong>. Organized by leading technology research and advisory firm, Information Services Group (ISG), the report recognizes technology providers that are helping retailers respond to pandemic-driven changes and improve customer experience, both online and in-store.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>As a global leader in strategy and business transformation, Capgemini\u2019s consumer products, retail and distribution practice (CPRD) works with the world\u2019s largest consumer products companies and leading retailers to help them achieve a significant and measurable business impact.<\/p>\n\n\n\n<p>Capgemini was recognized as a leader in three quadrants for its:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retail transformation services that unlock opportunities in omnichannel customer experience, e-commerce, store operations management, automated back offices and agile supply chains.<\/li>\n\n\n\n<li>Platform migration services that enable agility and resiliency.<\/li>\n\n\n\n<li>Managed services that implement digital experience monitoring, AIOps, and intelligent automation.<\/li>\n<\/ul>\n\n\n\n<p><em>\u201cConsumer behavior and buying patterns have been drastically changed by COVID-19, making it imperative that retailers improve both the digital and physical customer experience,<\/em>\u201d said Ted Levine, Head of Consumer Products, Retail, Distribution and Services, for Capgemini in the Americas<em>. \u201cThis \u2018leader\u2019 recognition is a testament to Capgemini\u2019s continuous efforts of delivering tangible business outcomes for our retail and consumer products clients, helping them scale to become more digital, resilient and agile.\u201d<\/em><\/p>\n\n\n\n<p><em>\u201cThere has been a sharp shift in consumer buying patterns, from physical stores to online shopping, caused by the COVID-19 pandemic. Capgemini\u2019s position as a Leader in our Provider Lens\u2122 is attributed to its innovative consulting service offerings, strong technology focus, and robust capabilities that enable retailers to revamp their digital engagement with customers, physical store locations and layouts, and supply chains.\u201d<\/em> said Ashish Chaturvedi, Principal Analyst at ISG.<\/p>\n\n\n\n<p><strong>About Capgemini<\/strong><\/p>\n\n\n\n<p>Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 290,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of \u20ac16 billion.<\/p>\n\n\n\n<p>Get The Future You Want |&nbsp;<a href=\"http:\/\/www.capgemini.com#_blank\">www.capgemini.com<\/a><\/p>\n\n\n\n<p><strong>Press contact:<\/strong><br><em>Abby Evans<\/em><br><em>Tel.: 775-560-7175<\/em><br><em>E-mail: abby.evans@capgemini.com<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related News<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini strengthens its position in enterprise AI with investment in the OpenAI Deployment Company\" href=\"https:\/\/www.capgemini.com\/ca-en\/news\/press-releases\/capgemini-strengthens-its-position-in-enterprise-ai-with-investment-in-the-openai-deployment-company\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Corporate news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini strengthens its position in enterprise AI with investment in the OpenAI Deployment Company<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 12, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_12_Capgemini-invests-in-the-OpenAI-Deployment-Co.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download 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explore the possibilities opened up by 6G<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 5, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2022\/05\/2022_05_31_Capgemini_Kings-College-London_6G-networks.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;281 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini announces advanced research program with King\u2019s College London to explore the possibilities opened up by 6G\" 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