{"id":612568,"date":"2022-07-25T09:52:45","date_gmt":"2022-07-25T09:52:45","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?page_id=612568"},"modified":"2025-04-03T07:15:07","modified_gmt":"2025-04-03T11:15:07","slug":"get-ready-for-the-next-evolution-of-automotive-retail-in-the-us","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/ca-en\/solutions\/get-ready-for-the-next-evolution-of-automotive-retail-in-the-us\/","title":{"rendered":"Get ready for the next evolution of automotive retail in the US"},"content":{"rendered":"\n
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Get ready for the next evolution of automotive retail in the US<\/h1><\/div><\/div><\/div><\/div><\/div>
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The rise of the agency model creates frictionless digital experiences as consumers move to EVs<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n
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The EV tipping point is almost here and the timing is right for a pivot in automotive retail. Interest in electric cars has tripled since 2018<\/a> and, with gasoline prices surging, demand can only climb.<\/p>\n\n\n\n

The pandemic also changed expectations when purchasing a car. It is expected that online retail will account for approximately 25 percent of new car sales by 2025, up from less than five percent before the pandemic.<\/p>\n\n\n\n

However, consumers have indicated they still want a dealer experience \u2013 on their own terms. They also want access to digital channels throughout the entire purchase cycle, and are increasingly moving to a European purchasing mindset<\/a> where a reservation is made and it is fun to wait for a new vehicle to arrive.<\/p>\n\n\n\n

ZeroLight<\/a> is already opening options for dealers. Its real-time 3D visualizations, cloud rendering, and data insights provide understanding of customer behavior and preferences to help support the customer journey.<\/p>\n\n\n\n

Capgemini is working with OEMs and its partners to design a North American agency model that delivers a seamless customer journey and is a \u201cwin-win-win\u201d for the OEM, franchised dealer partners, and customers.<\/p>\n\n\n\n

Download The timing is right for the next evolution of automotive retail in the US <\/em>to understand how an improved customer experience makes the entire car-buying process stronger.<\/p>\n\n\n\n

Watch the videos by Matt Desmond and Daniel Davenport<\/p>\n\n\n\n

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