{"id":584406,"date":"2022-06-22T04:41:24","date_gmt":"2022-06-22T04:41:24","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?page_id=584406"},"modified":"2025-04-03T08:11:10","modified_gmt":"2025-04-03T12:11:10","slug":"take-customer-experience-and-operational-efficiency-to-new-heights","status":"publish","type":"page","link":"https:\/\/www.capgemini.com\/ca-en\/solutions\/take-customer-experience-and-operational-efficiency-to-new-heights\/","title":{"rendered":"Take customer experience and operational efficiency to new heights"},"content":{"rendered":"\n<div class=\"wp-block-cg-blocks-hero-picture-card undefined  heroPictureCard heroPictureCardLogTitle\"><div class=\"heroPictureCardBgs\"><picture><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1440&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1024&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=768&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png\" class=\"desktopImage\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><picture><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1440&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1024&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=768&amp;quality=70 1x, \/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"\/wp-content\/themes\/capgemini2020\/assets\/images\/mockup.png\" class=\"mobileImage\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 col-lg-10 LongTitle\"><div class=\"heroPictureCardBox\"><div class=\"heroPictureCardBoxTitle\"><h1 data-maxlength=\"144\">Take customer experience and operational efficiency to new heights<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"small-device\"><div class=\"logoWrapperLongTitle\"> <\/div><\/div><\/div>\n\n\n\n<section class=\"wp-block-cg-blocks-intro-para undefined section section--intro\"><div class=\"intro-para\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10\"><h2 class=\"intro-para-title\">Capgemini and Pega are re-inventing business-process management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Connecting with customers in the experience economy is a holistic effort. It requires smart automation and optimized business processes built around the customer relationship.<\/p>\n\n\n\n<p>Customers expect engaging, personalized, and compelling experiences no matter where they are in their customer journey, and they spend with the organizations that deliver on these demands.<\/p>\n\n\n\n<p>To stay ahead of these expectations, organizations need to build seamless connections between front-end systems and complex back-end operations, and orchestrate, automate, and integrate these into the customer journey. Furthermore, these processes are fueled with real-time data, enabling actionable insights that adapt quickly to market and customer needs. This provides an experience that is relevant and brings value at speed for both the business and customer.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-en\/partner\/pega\/\">Capgemini and Pega<\/a> deliver on this need. Capgemini\u2019s rich industry experience \u2013 in conjunction with Pega\u2019s industry-leading platform \u2013 enables unrivaled customer engagement and operational efficiency, at scale. With Pega\u2019s market-leading case management and AI capabilities and Capgemini\u2019s battle-tested, award-winning methodologies, there is nothing you can\u2019t accomplish.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-industry-focused-customer-service-transformation\"><strong>Industry-focused customer-service transformation<\/strong><\/h4>\n\n\n\n<p>Every organization faces unique challenges, and Capgemini\u2019s market-leading expertise in digital transformation and Pega delivery equips them to overcome hurdles and thrive. Together, we enrich and transform experiences for clients across industries and verticals.<\/p>\n\n\n\n<p>1:1 customer engagement<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Boost customer engagement and cut through the clutter with more relevant, data-driven marketing insights. Capgemini and Pega enable a swift pivot from spray-and-pray campaigns to driving personalized, individual engagement with every customer.<\/li>\n\n\n\n<li>Understanding what your customers want is critical to the success of your business. Leverage consumption data, customer needs, and real-time event triggers to proactively serve up the right offers at the right times.<\/li>\n\n\n\n<li>Customer value is a function of customer loyalty. Know more about your customers and put this knowledge to work with Pega and Capgemini.<\/li>\n<\/ul>\n\n\n\n<p>Streamlined customer service<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time spent on manual processes and data entry is time lost serving customers. Enhance your service outcomes with automated, centralized strategies.<\/li>\n\n\n\n<li>Your systems of record aren\u2019t meant for employees to feed information into: they need to get something out of them as well. Put these systems to work for you with Capgemini and Pega.<\/li>\n\n\n\n<li>Leverage the industry\u2019s only unified automation platform to connect your entire service organization and transform it into a powerful, data-driven nucleus that powers customer engagement and the rest of your business.<\/li>\n\n\n\n<li>With AI-powered robotics, BPM, case management, and more, Capgemini and Pega deliver a comprehensive suite of process-management solutions for any business in any industry.<\/li>\n<\/ul>\n\n\n\n<p>Intelligent automation<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.capgemini.com\/ca-en\/partner\/pega\/\">Capgemini\u2019s proven Pega<\/a> experience and the platform\u2019s proprietary AI technology assures that each engagement is tailored perfectly to each customer\u2019s unique needs.<\/li>\n\n\n\n<li>Combine real-time context with big data and analytics to create and present the right offers and the right time.<\/li>\n\n\n\n<li>Enhance and deepen relationships with Pega\u2019s AI-driven decision hub, marketing-automation platform, and paid-media manager to personalize everything from assets to entire campaigns.<\/li>\n<\/ul>\n\n\n\n<p>Operational excellence<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.capgemini.com\/ca-en\/partner\/pega\/\">Capgemini and Pega<\/a> leverage the industry\u2019s only unified automation platform to combine AI, process automation, and case management in one unified platform. With us, organizations make the right decisions faster.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-delivers-a-growing-range-of-pega-focused-services-including\"><strong>Capgemini delivers a growing range of Pega-focused services, including:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advisory<\/li>\n\n\n\n<li>Business-process design and optimization<\/li>\n\n\n\n<li>Governance<\/li>\n\n\n\n<li>Case management<\/li>\n\n\n\n<li>Customer engagement<\/li>\n\n\n\n<li>Contact-center transformation<\/li>\n\n\n\n<li>Marketing and sales automation<\/li>\n\n\n\n<li>AI and data-driven real-time insights<\/li>\n\n\n\n<li>UI\/UX<\/li>\n\n\n\n<li>Upgrade<\/li>\n\n\n\n<li>DevOps and cloud migration.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-proven-solutions-and-accelerators\"><strong>Proven solutions and accelerators<\/strong><\/h4>\n\n\n\n<p>We offer a broad portfolio of horizontal and sector-focused solutions built around Pega technology:<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/4\/2020\/07\/capgemini-and-pega.png\" alt=\"\" class=\"wp-image-456028\"\/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-capgemini-and-pega\"><strong>Capgemini and Pega<\/strong><\/h4>\n\n\n\n<p>At Capgemini, we combine business strategy and technology to realize our customers\u2019 goals. With more than 2,000 Pega-certified practitioners and a team of digital innovation, consulting, and transformation leaders, it is no wonder that, since 2006, we have consistently garnered Pega awards.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.capgemini.com\/ca-en\/news\/capgemini-wins-two-2020-pega-partner-excellence-awards\/\">Most recently, we won the 2020 Partner Awards for Excellence in Digital Transformation and Excellence in Growth and Delivery.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-contact-us\">Contact Us<\/h4>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":191,"featured_media":0,"parent":584467,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"43370534-cd74-4272-a92a-49f19dc2ada1\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":false,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"","footnotes":"","featured_focal_points":"","partner_card_description":"","gsap_animation":0},"brand":[],"partner_type":[],"service":[],"industry":[],"partners":[],"page-type":[226],"content-group":[],"class_list":["post-584406","page","type-page","status-publish","hentry","page-type-solutions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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