{"id":518766,"date":"2021-05-04T09:59:27","date_gmt":"2021-05-04T09:59:27","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=client-story&#038;p=518766"},"modified":"2025-04-04T12:11:23","modified_gmt":"2025-04-04T16:11:23","slug":"improved-win-rate-and-reduced-turnaround-time-in-it-services","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-en\/news\/client-stories\/improved-win-rate-and-reduced-turnaround-time-in-it-services\/","title":{"rendered":"Improved win-rate and reduced turnaround time in IT services"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header header--sub2 header--sub2b header--insights1  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3730_web-banner_1920x480.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-10 offset-md-1\"><div class=\"box\"><div class=\"box-title\"><h1 data-maxlength=\"34\">Improved win-rate and reduced turnaround time in IT services<\/h1><\/div><p class=\"\">Transforming sales activity with a Power App that generates success stories<\/p><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4\"><div><a href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/Powering-digital-transformation-with-Microsoft-Dynamics.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\">Powering-d&#8230;<\/a><\/div><a class=\"button-download--small button--turquois  \" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/Powering-digital-transformation-with-Microsoft-Dynamics.pdf\" target=\"_blank\" title=\"opens in a new window\" rel=\"noopener noreferrer\"><span>File size: 802 KB<\/span><span>File type: application\/pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>The growth of a company hinges on its sales performance. In this competitive economy, a lack of efficiency could mean the difference between a thriving enterprise and one struggling to cope with market pressures.<\/p>\n\n\n\n<p>Capgemini stepped in to support an IT and industrial-automation provider in transforming its sales operation. The company needed to streamline the process of capturing customer success stories, as this was lacking and impaired the sales team\u2019s ability to sell efficiently.<\/p>\n\n\n\n<p>Capgemini implemented a Power App to automatically build success-story documents based on customer success records within Microsoft Dynamics 365 Customer Engagement. These were made available to the entire global sales force, transforming the company\u2019s sales activity with turnaround times reduced by 60 percent and a win-rate increase of 70 percent.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-download-our-client-story-to-learn-more\">Download our client story to learn more.<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-contact-us\"><strong>Contact Us<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/4\/2021\/02\/3730-3687-Powering-digital-transformation-Client-Story-preview.jpg\" alt=\"\" width=\"600\" height=\"480\"><\/td><td>First Name &nbsp; * Last Name &nbsp; * Email (Business Email only) &nbsp; * Message &nbsp; * By submitting this form, I understand that my data will be processed by Capgemini as indicated above and described in the <a href=\"https:\/\/www.capgemini.com\/ca-en\/terms-of-use\/\">Terms of use.<\/a>&nbsp;* https:\/\/www.google.com\/recaptcha\/api2\/anchor?ar=1&amp;k=6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl&amp;co=aHR0cHM6Ly93d3cuY2FwZ2VtaW5pLmNvbTo0NDM.&amp;hl=fr&amp;v=9qx0v7NiOAe_XnW_ULNZm9e3&amp;size=normal&amp;cb=5pa9glveykuf Thank you for contacting us. We will be in touch soon. We are sorry, the form submission failed. Please try again.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"af0200f4-d525-448a-85a0-fd5f3991dfbb\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[171],"country":[324],"content-group":[],"class_list":["post-518766","client-story","type-client-story","status-publish","hentry","partners-microsoft","country-usa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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