{"id":518750,"date":"2021-05-04T09:55:12","date_gmt":"2021-05-04T09:55:12","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=client-story&#038;p=518750"},"modified":"2025-04-04T12:12:21","modified_gmt":"2025-04-04T16:12:21","slug":"estes-express-lines-drives-growth-and-new-opportunities","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-en\/news\/client-stories\/estes-express-lines-drives-growth-and-new-opportunities\/","title":{"rendered":"Estes Express Lines drives growth and new opportunities"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/3796-Estes-Express-Lines-web-banner-1-e1614765804384.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">Estes Express Lines drives growth and new opportunities<\/h1><\/div><h2 class=\"reasearchInsightTitle\">Salesforce creates 360-degree view of customers for better service<\/h2><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/05\/Estes-Express-Lines-drives-growth-with-customer-service.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Estes-Expr&#8230;<\/span><span class=\"type\">388 KB  <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Estes&nbsp;Express Lines is the largest privately owned freight-shipping company in North America, providing reliable solutions to customers for nearly 90 years with a&nbsp;robust transportation network, a reputation for dependability, and an award-winning safety record.<\/p>\n\n\n\n<p>The transport industry was experiencing disruption even before the pandemic. Customers wanted information in real-time on their shipments and expected Estes to have the technology to provide it. Once parts of the country started to lock down, Estes experienced an increased desire for final-mile and less-than-truckload (LTL) services, so it has now added delivery to customers\u2019 homes.https:\/\/www.youtube.com\/embed\/6OdarOElnFU?version=3&amp;rel=1&amp;showsearch=0&amp;showinfo=1&amp;iv_load_policy=1&amp;fs=1&amp;hl=en-US&amp;autohide=2&amp;wmode=transparent&amp;enablejsapi=1&amp;origin=https%3A%2F%2Fwww.capgemini.com<\/p>\n\n\n\n<p>Estes Express Lines decided to introduce the Salesforce Customer Relationship Management (CRM) tool to connect customers to the business, no matter how they contacted the company. And it relied on Capgemini to implement it across the company.<\/p>\n\n\n\n<p>With Salesforce powering its CRM, Estes is better positioned to manage market disruptions and find opportunities for growth while continuing the tradition of delivering superior customer service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-read-estes-express-lines-drives-growth-with-customer-service-to-learn-more\">Read <em>Estes Express Lines drives growth with customer service<\/em> to learn more.<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-connect-with-us\">Connect with us,<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/4\/2021\/03\/3796-Estes-Client-story-Cover-Preview-1.jpg\" alt=\"Estes Client story Cover-Preview\" width=\"398\" height=\"600\"><\/td><td>First Name &nbsp; * Last Name &nbsp; * Company &nbsp; * Email &nbsp; * Job Title &nbsp; * By submitting this form, I understand that my data will be processed by Capgemini as indicated above and described in the <a href=\"https:\/\/www.capgemini.com\/ca-en\/terms-of-use\/\">Terms of use.<\/a>&nbsp;* Page title https:\/\/www.google.com\/recaptcha\/api2\/anchor?ar=1&amp;k=6Lc3OpIUAAAAADY4ErEHF0HF6Tr7vuknduDU-fbl&amp;co=aHR0cHM6Ly93d3cuY2FwZ2VtaW5pLmNvbTo0NDM.&amp;hl=fr&amp;v=9qx0v7NiOAe_XnW_ULNZm9e3&amp;size=normal&amp;cb=3sp9uai2nnlk Thank you for your interest in Capgemini and how we are helping our clients grow their business. We are sorry, the form submission failed. Please try again.<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"3d32c522-8945-4f3c-82c3-8c447d111f16\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[176],"country":[324],"content-group":[],"class_list":["post-518750","client-story","type-client-story","status-publish","hentry","partners-salesforce","country-usa"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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