{"id":514852,"date":"2021-03-23T13:47:06","date_gmt":"2021-03-23T13:47:06","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=client-story&p=514852"},"modified":"2025-04-04T12:20:45","modified_gmt":"2025-04-04T16:20:45","slug":"intelligent-customer-service-automation","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-en\/news\/client-stories\/intelligent-customer-service-automation\/","title":{"rendered":"Intelligent customer-service automation"},"content":{"rendered":"\n
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<\/div>

Intelligent customer-service automation<\/h1><\/div>
Download report<\/a><\/div>File size: 105 KB<\/span>File type: application\/pdf<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n
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In the subscription media industry, lifetime customer value is a critical metric. Success is measured by finding the right balance between customer retention and minimizing the discounts that are sometimes required to keep subscribers.<\/p>\n\n\n\n

For one of the largest media producers in the US, customer-service agents play a massive role in striking this balance. Capgemini and Pega understood the needs of this client, and through a custom-built next-best-offer algorithm, gave this producer a powerful tool to move its business forward.<\/p>\n\n\n\n

Read more about this transformation story and let us know how we can assist in your digital journey.<\/h3>\n\n\n\n
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