{"id":513924,"date":"2019-09-03T05:49:00","date_gmt":"2019-09-03T05:49:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=client-story&#038;p=513924"},"modified":"2025-04-04T13:06:25","modified_gmt":"2025-04-04T17:06:25","slug":"state-of-georgia-becomes-an-adaptive-provider-of-modern-it-services","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-en\/news\/client-stories\/state-of-georgia-becomes-an-adaptive-provider-of-modern-it-services\/","title":{"rendered":"Driving Value for the State of Georgia Technology Authority"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable is-style-blue-line header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/1921-State-of-Georgia-client-story-Moe-September-Web-Banner.jpg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">State of Georgia becomes an adaptive provider of modern IT services<\/h1><\/div><div class=\"inner-row-insight download-btn\"><div class=\"col-md-4 downloadFiles addPadding\"><a class=\"button-download--small\" type=\"download\" href=\"https:\/\/www.capgemini.com\/ca-en\/wp-content\/uploads\/sites\/30\/2021\/03\/Capgemini_-State-of-Georgia-_client-story_v3F.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><span>Download report<\/span><span class=\"type\">2 MB  <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content section--story-content article-body\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-11 col-lg-10 offset-md-1 offset-lg-1\"><div class=\"article-text article-quote-text\">\n<p>Georgia is one of America\u2019s top economic drivers. The Georgia Enterprise Technology Services (GETS) program, established in 2008 by the Georgia Technology Authority (GTA), provides IT infrastructure services for 89 executive-branch agencies and managed network services to 1,200-plus agencies, totaling more than 100,000 users across the state.<\/p>\n\n\n\n<p>Before the creation of GETS, agencies\u2019 IT needs outpaced the state\u2019s ability to deliver the modern capabilities and services required. The decision was made to consolidate the GETS server and network infrastructure and solidify its disaster-recovery capability.<\/p>\n\n\n\n<p>GTA chose Capgemini\u2019s Multi-sourcing Service Integrator (MSI) model to help manage its dynamic, multi-vendor, multi-service ecosystem with a focus on an end-to-end, business process-oriented approach.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"State of Georgia becomes an adaptive provider of modern IT services\" width=\"960\" height=\"540\" src=\"https:\/\/www.youtube.com\/embed\/molRmaLM0Bs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>MSI delivered results to the GTA, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced costs: A 20% reduction in total IT costs via consolidation of redundant services, more competitive procurement, and greater transparency.<\/li>\n\n\n\n<li>Higher customer satisfaction ratings: Capgemini\u2019s SIAM doubled customer satisfaction in two years, from 36% in 2017 to 77% in 2019.<\/li>\n\n\n\n<li>Increased agility and proactivity: GTA now adjusts to ensure competitive pricing to the state agencies.<\/li>\n\n\n\n<li>Faster innovation: Better strategic planning and more value-add ideas from GTA\u2019s suppliers, accelerating cycle time from idea to programming in the service catalog.<\/li>\n<\/ul>\n\n\n\n<p>The flexibility of the MSI model means GTA has established a culture of customer-led innovation and taken a strategic leadership position for the state, agencies, and citizens it serves.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThe State of Georgia went all in on an outsourcing model. It is unique and arguably the most successful [initiative across state governments]. This was such a significant change, wrought with skepticism and resistance because of doing something differently. But the path we were on was not delivering reliable, stable, secure systems \u2013 thus we made a business decision to shift to a managed-services program. Moving from a CapEx to OpEx model means hardware is refreshed regularly to achieve optimal life span and that is one example that has helped us achieve a desired customer experience. The notable difference is bringing more value to the business and being a partner at the table.\u201d<\/p>\n\n\n\n<p><strong>Calvin Rhodes \u2013&nbsp;<\/strong>CIO, State of Georgia, and Executive Director, Georgia Technology Authority<\/p>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>COO of Georgia Technology Authority Dean Johnson takes us through the State of Georgia&#8217;s journey on the road to transformation.<\/p>\n","protected":false},"author":39,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"8cdb363e-43bc-4d27-8afd-1203eb63d206\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","client_logo_id":0,"client_logo_url":"","primary_term":"","featured_focal_points":""},"tags":[],"brand":[],"service":[],"industry":[],"partners":[],"country":[],"content-group":[],"class_list":["post-513924","client-story","type-client-story","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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