{"id":513740,"date":"2018-09-03T16:16:00","date_gmt":"2018-09-03T16:16:00","guid":{"rendered":"https:\/\/www.capgemini.com\/ca-en\/?post_type=client-story&p=513740"},"modified":"2025-04-04T13:25:19","modified_gmt":"2025-04-04T17:25:19","slug":"making-a-theory-test-that-is-fit-for-the-future","status":"publish","type":"client-story","link":"https:\/\/www.capgemini.com\/ca-en\/news\/client-stories\/making-a-theory-test-that-is-fit-for-the-future\/","title":{"rendered":"Making a theory test that is fit for the future"},"content":{"rendered":"\n
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Making a theory test that
is fit for the future<\/span><\/h1><\/div>
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DVSA and Capgemini\u2019s AIE collaborate on ways to transform theory tests for digitally-native customers.<\/p>\n<\/blockquote>\n\n\n\n

Driver and Vehicle Standards Agency, DVSA, is the government agency responsible for road safety and for carrying out theory and driving tests in the UK.<\/h3>\n\n\n\n


Running since 1996, the theory test is taken by over a million people every year \u2013 making it the world\u2019s largest computerised test \u2013 yet it\u2019s taken exactly the same way it was over 15 years ago. It still requires the learner driver to physically go to one of the testing centres. This is not cost-effective, and it\u2019s no longer suitable for today\u2019s digitally-native customers.<\/p>\n\n\n\n

DVSA turned to Capgemini and its Applied Innovation Exchange (AIE) for help to investigate how they could enable people to do the test digitally in a way that is secure and valid \u2013 to create a theory test fit for the future.<\/p>\n\n\n\n

Priscilla Li<\/strong>, Head of Applied Innovation, Capgemini,<\/strong> commented, \u201cOver the course of six weeks \u2013 an incredibly tight timeframe \u2013 we went from rapid ideation, to development and delivery, making the most of the expertise from the AIE\u2019s broad network of start-ups and digital disruptors to come up with a viable solution to the DVSA\u2019s challenge.\u201d<\/em><\/p>\n\n\n\n

Combining emerging technologies like artificial intelligence (AI), and existing solutions like voice recognition and key-stroke analysis, the team created a prototype that would improve users\u2019 experience by allowing them to take the test wherever they choose. You can read more about this process on the AIE blog<\/a>.<\/p>\n\n\n\n

Mick Halliday<\/strong>, Chief Digital Officer, UK Public Sector, Capgemini<\/strong>, commented, \u201cone of the AIE\u2019s core aims is to take the fear factor out of innovation \u2013 show just how efficient it can be. This project showed exactly what the platform could do.\u201d<\/em><\/p>\n\n\n\n

This proof of concept has given the client the confidence that where they\u2019re aiming is exactly the right place to go.<\/p>\n\n\n\n

\u201cCapgemini and the AIE have helped us plot a roadmap to a digital version of theory test that is both realistic and achievable. We see a future where the theory test is something you take, not somewhere you go,\u201d <\/em>concluded Alex Fiddes, Programme Delivery Executive at DVSA.<\/strong><\/p>\n\n\n\n

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