Digital Workplace

Connected Experience Framework is the name of our Agile delivery model. With this, we implement, manage, and innovate our services to enable organizations to bring meaningful experiences and functionality to their employees.

We can help you every step of the way – from defining your strategy, to designing experiences, to deploying solutions, increasing adoption of new services and technologies, and improving the user experience.

This framework enables you to embrace a hybrid work model, and helps the people in your organization to be as productive and creative as they can be. We use this to implement meaningful services with a strong focus on health and well-being.

Different generations of employees have different preferences and expectations of their workplace. But they all want their work applications to be easy to access, easy to use, and personalized, delivering the same experience they have on their own devices.

Capgemini’s Connected Workspace brings flexibility to the work environment. It lets employees work anytime, anywhere, using any device – company-issued or personal – with personalized support whenever employees need help. We can help you give your employees a digital experience that will, in turn, give your business a distinct edge.

Capgemini’s modular Connected Office services take the office experience to a higher level for employees and visitors in any office environment, including home offices. The support this portfolio offers includes enterprise connectivity services, employee and visitor experiences, smart building, and smart spaces.

With more productive and better satisfied employees, the result is increased business performance and improved brand image.

With Connected Collaboration services, you can really bring people together. We harness data analytics to help you personalize collaboration, and we use automation to achieve better outcomes with less effort.

As a result, you can rapidly generate a greater volume of better ideas, and transform them into great products and services. You can improve employee satisfaction, and attract and retain top talent. You can help colleagues and partners collaborate and communicate anywhere, and extend that collaboration to your customers and partners. And you can rapidly identify and resolve problems faster, streamline costs, and elevate your reputation as an innovator, too.

Connected Support provides personalized support services when and how you need them. Our My Service Desk provides a personalized user experience with a seamless omnichannel interface that adapts predictively and proactively to user preferences and behaviors. Smart Hands Support provides on-site support when and where needed to provide the right skills to support business-critical events. And Direct Ship services ensure that your employees remain productive by delivering IT systems, devices, or other assets they need, often overnight, to help them tackle problems that cannot be resolved remotely online.